Service
Simplify customer service processes by automating routine tasks, shortening response times, and lowering costs for more efficient support.
Improve self-service options with AI tools, allowing customers to quickly find answers on their own, reducing reliance on direct support..
Provide your customer service team with Generative AI and real-time insights, helping them resolve issues quickly and deliver excellent support.
Easily grow your customer service capacity with flexible solutions that adapt to your business needs, ensuring consistent quality during busy periods.
Chatbots used to be static and robotic. Generative AI changed all that. You can now facilitate human-like conversations in any language at scale. Technology has never been smarter and friendlier.
Watch demo videoOur AI-powered customer service solution empowers your team to quickly find the right answers to all questions and efficiently help customers via any channel.
Watch demo videoDeliver customer value from day one with a single platform
Minimise Total Cost of Ownership with unified solutions in one platform
Receive support across all applications from one centralised team
Offer a unified way of working with simple UX for all applications
A comprehensive view of data to facilitate decision-making and analysis
At CM.com, we focus on your customer service needs. We offer tools that enhance your support experience, providing prompt assistance and personalized interactions to help you build strong relationships and deliver exceptional service.
Read moreCM.com has been the perfect partner for us. Not only is the service provider reputable but the team is invested in the continued success of our business, and are as mindful as we are in achieving effective (two-way) customer communications that will last a lifetime.
Victor Snyders, CEO at Skin Renewal
For us, it's essential that all communication – whether it's a call, email, chat, social media, or WhatsApp – is managed from a single environment.
Kirsten Bravenboer, Customer Service Team Lead
CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.
Colin Peters, Customer Experience & Practices Director
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away.
Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
Service interactions are make-or-break moments in customer relationships. Our AI-powered contact center solution empowers your team to efficiently help customers via any channel.
Say goodbye to clunky scripts. Our AI solution transforms chatbots into dynamic, human-like conversationalists—no coding needed. Elevate customer support 24/7.
Effortlessly build a chatbot tailored to your sources. Seamlessly accessible across all channels, with a smooth hand-over to live agents.
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Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!
Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
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