Customer Service
Customers expect fast service on every channel. Keeping customers happy, and ensuring efficiency might feel like a delicate balancing act, but with the right solutions, you can deliver seamless customer service.
Mobile Service Cloud - WhatsApp Business - Conversational AI Cloud
Integrated customer service software makes service easier for your customers and employees. Customers can ask questions via any channel, whilst your agents can respond simultaneously via one inbox.
Integrate all channelsCustomer service via WhatsApp? It's easy using the WhatsApp Business Platform. Use the WhatsApp Business API or Mobile Service Cloud to manage all your conversations.
Start a conversationHelp your customers find answers with a virtual assistant, AI chatbot, voicebot, dynamic FAQs, or knowledge base. Automate conversations in a personal way.
Start automatingDid you know that service has the biggest impact on churn? Utility & Telecom businesses have to meet expectations to retain customers.
Chatbot Nina helps Vattenfall's customers and employees.
Customer service interactions are make-or-break moments. In today's financial industry, customers only reach out when they need to.
Compare Guru improves CX with Mobile Service Cloud.
Customers expect professionalism in every contact, especially in the service industry. Make sure they can reach you how they want.
VIVID helps customers quickly with a smart chat- & voicebot.
Great customer service results in a positive customer experience. The impression your customers have, affects how they see you as a brand. Ultimately, this impacts business performance and revenue. No wonder you want to improve your customer service. To make an impact on your business, you need to generate data and insights from your customers and your customer service team. What are the actual customer needs and preferences? And how is the team currently performing?
When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.
WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? And how can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.
The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.
Do you recognize the feeling? Imagine you want to change your address, send a message, and await a reply. And you wait. And wait some more. Do you feel annoyed? Or will you try to get the job done via another channel? Now, back to your business. How easily can your customers reach you via their preferred channel?
Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
The leisure industry is undergoing a tremendous shift in how service providers – be it sports stadiums, venues, or events organizers - communicate with their visitors, especially regarding customer service and guest interaction.
Every eCommerce player knows personalization is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad real personalization goes.
For candidates searching for a new role, it’s easy to feel lost as the hiring process drags on, like just another applicant among many. In this setting, why would top talent choose an organization that doesn’t make them feel wanted?
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