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Departments Customer Service

CM.com’s customer service solutions

Customers expect fast service on every channel. Keeping customers happy, and ensuring efficiency might feel like a delicate balancing act, but with the right solutions, you can deliver seamless customer service.

Mobile Service Cloud - WhatsApp Business - Conversational AI Cloud

Mobile Service Cloud

Customer service software

Integrated customer service software makes service easier for your customers and employees. Customers can ask questions via any channel, whilst your agents can respond simultaneously via one inbox.

Integrate all channels

WhatsApp

Customer service via WhatsApp? It's easy using the WhatsApp Business Platform. Use the WhatsApp Business API or Mobile Service Cloud to manage all your conversations.

Start a conversation
Conversational AI Cloud

Virtual assistants, AI chatbots, and voicebots

Help your customers find answers with a virtual assistant, AI chatbot, voicebot, dynamic FAQs, or knowledge base. Automate conversations in a personal way.

Start automating

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Download guides for customer service

6 Customer service predictions for 2030

6 Customer service predictions for 2030

We can't predict the future, but what we know for certain is that if your brand is going to survive and thrive in the age of disruption, developing a culture where customer service is your obsession is mission critical.

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Voicebots in customer service

Conversational AI in customer service

With the power of AI, customer questions can be identified, categorised, and resolved more efficiently. Learn more about the power of AI for customer service in our whitepaper.

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Conversational AI in customer service

WhatsApp Business in customer service

In this guide, you'll find best practices for implementing WhatsApp for customer support, relevant marketing notifications, and smoothing the path between a curious customer and an online purchase with WhatsApp commerce.

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Chatbots in customer service

Chatbots in customer service

Chatbots can be tailored to a wide variety of use cases. In this guide, we will walk you through some types of chatbots and show you how you can use them to improve customer experience.

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