Deliver Superior Service on Your Customer's Terms

Take a digital-first approach to deliver unique and personalized customer service experiences.

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Departments Customer Service

Exceed Customer Expectations

Customers' service expectations are on the rise. How is your organization meeting this ongoing challenge? It is not enough to maintain effective service channels, manage costs and keep your customers happy. Discover how CM.com goes above and beyond to exceed your customer expectations. 

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Trusted Worldwide

Efficient, Customer-Focused Customer Service

Fast Support

Ensure customers receive support as quickly and as accurately as possible. Expected response times vary by person and channel.

The Way Your Customer Wants It

Let your customer decide how, when, and which channel they want to contact you on. Is it via a chatbot? Or by phone?

Conversational Commerce

Help your customers complete payment, or sign a contract, all within a conversation. Turn conversations into conversions.

Proactive Service

Keep your customers up-to-date with proactive service. Send personalized messages via any channel.

Automate

Automate routine tasks to eliminate annoyances. Strike the right balance between automation and personalization for a smooth experience.

Customer Service in 2030

6 Predictions for Customer Service in 2030

What will customer service look like in 2030? We asked our customer experience leaders, Brian Manusama and Michiel Gaasterland, to share their expectations. Are you ready for the future?

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Hear It From Our Customers

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Reshaping Customer Service Experiences

A customer service experience can impact the way customers perceive your brand. The customer service department must ensure your brand is trustworthy and will assist every customer in the way they prefer.


Some customers prefer self-service, while others prefer personal contact. Find the right balance between the modes of channels, be it automation or live contact. Empower your agents to deliver exceptional service experiences across multiple channels.


Evaluate your customer service and redesign end-to-end customer journeys to enhance satisfaction.

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customer service kpis paper

Customer Service KPIs

You need data to improve your customer service performance. But how do you measure its performance? In this paper, you will discover the 8 most important customer service KPIs you need to measure.

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