Make sure your customers get support as quickly and as accurately as possible. Expected response times vary by person and by channel.
Let your customer decide how, when, and using what channel they want to contact you. Is it via a chatbot? Or by phone?
Help your customers complete a payment, or sign a contract, within the conversation. Turn conversations into conversions.
Keep your customers up-to-date with proactive service. Send personalized messages via any channel.
Automate routine tasks to eliminate annoyances. Provide a smooth customer service experience. Find the right balance between automation and personalization.
What will customer service look like in 2030? Since we can't predict the future, we asked Brian Manusama and Michiel Gaasterland to share their expectations. Are you ready for the future?Discover the Predictions
Contact with customers is very important to My Jewellery. To make the online and offline shopping experience feel exactly the same, the customer service team uses Mobile Service Cloud.
With a distinctive range of online car and home insurances, Onlia sees Customer Experience as a priority. They optimize customer contact with an AI Chatbot on their website and in the app.
In B2B, customers expect the same level of customer service as in B2C. To live up to these expectations, Centralpoint encourages customer interaction via any channel: from phone to live chat.
Chatbot Nina answers questions via the website, in the app, via WhatsApp, and other channels, but she can also help with sustainable advice or changing a monthly payment.
A customer service experience can impact the way your customers perceive your brand. The customer service department is expected to display your brand as trustworthy and help every customer in the way they prefer.
Some customers prefer self-service, while others prefer personal contact. Find the right balance between automation and live contact, independent of channel. Empower your agents to deliver great service experiences across channels.
Continuously evaluate your customer service and think of ways to optimize experiences during the entire customer journey.
Automate conversations in a smart, personalized way. Help your customers find answers themselves with an AI chatbot, voicebot, or other self-service solution.
Engage with your customers through the desired communication channel, such as Live Chat, WhatsApp, or SMS. Manage all conversations in Mobile Service Cloud.
Customer service via WhatsApp? It's possible with our WhatsApp Business Solution. Use the WhatsApp Business API or Mobile Service Cloud to contact your customers via WhatsApp.
Use data to improve your customer service performance. But how do you measure performance? In this paper you will read the 8 most important customer service KPIs, divided into customer KPIs and operational KPIs.Download now
Which channel do you use to contact your customers? Nowadays it's not quite as easy; customers want to reach you through their favorite channel. In this guide, you will read how to facilitate this.Download now
The balance between personal contact and automation is still important. Wondering what AI can mean for customer service? In this paper you will discover 5 reasons to start with Conversational AI.Download now
Customer service in eCommerce can help you stand out. If done right, it helps build trust and can eventually boost conversions and order values. Empower your agents to offer the best service.
Did you know customers leave a brand most often because of poor service? Great customer service can help reduce churn. Meeting customer expectations will help you retain them. Discover how.
Customer service interactions are make-or-break moments. In financial services, customers only contact you when it's really necessary. Make sure you help them in the best possible way.
Customers expect professionalism in any contact. They will leave if they can't reach you the way they prefer. Digital service interactions should be smooth and safe.
Customer Service is important in any industry. Find your industry to see how we can help.
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