Ihr Service zu den Bedingungen Ihrer Kunden

Schaffen Sie einzigartige, personalisierte Kundenerlebnisse, um die Zufriedenheit zu steigern.

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Departments next icon Customer Service

Erfüllen Sie die Kundenerwartungen

Die Erwartungen der Kunden an Dienstleistungen steigen ständig. Diese zu erfüllen, ist eine Herausforderung.

Die Kosten zu verwalten, die Kunden zufrieden zu stellen und Produktivität und Effizienz zu gewährleisten, sind mit den richtigen Lösungen kein Problem mehr.

Kontaktieren Sie uns

Weltweites Vertrauen

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My Jewellery

Effizienter, kundenorientierter Kundendienst

Schneller Support

Sorgen Sie dafür, dass Ihre Kunden so schnell und so genau wie möglich Unterstützung erhalten. Die erwarteten Antwortzeiten variieren je nach Person und Kanal.

So, wie Ihr Kunde es sich wünscht

Lassen Sie Ihre Kunden entscheiden, wie, wann und über welchen Kanal sie Sie kontaktieren möchten. Ist es über einen Chatbot? Oder per Telefon?

Conversational Commerce

Helfen Sie Ihren Kunden, eine Zahlung abzuschließen oder einen Vertrag zu unterzeichnen, noch während des Gesprächs. Verwandeln Sie Konversationen in Konversionen.

Proaktiver Service

Halten Sie Ihre Kunden mit proaktivem Service auf dem Laufenden. Senden Sie personalisierte Nachrichten über jeden Kanal.

Automatisieren Sie

Automatisieren Sie Routineaufgaben und sorgen Sie für einen reibungslosen Kundenservice. Finden Sie das richtige Gleichgewicht zwischen Automatisierung und Personalisierung.

Hören Sie es von unseren Kunden

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Kundenservice neu gestalten

Die Erfahrung des Kundendienstes kann die Art und Weise beeinflussen, wie Ihre Kunden Ihre Marke wahrnehmen. Von der Kundendienstabteilung wird erwartet, dass sie Ihre Marke als vertrauenswürdig darstellt und jedem Kunden auf die von ihm bevorzugte Weise hilft.

Einige Kunden bevorzugen die Selbstbedienung, während andere den persönlichen Kontakt bevorzugen. Finden Sie das richtige Gleichgewicht zwischen Automatisierung und Live-Kontakt.

Bewerten Sie Ihren Kundenservice kontinuierlich und überlegen Sie, wie Sie die Erfahrungen während der gesamten Customer Journey optimieren können. 

Über jeden Kanal

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Instagram Messaging

Wir unterstützen Ihre Branche

Lassen Sie sich inspirieren

Jun 06, 2024 • Mobile Service Cloud

Unlock Communication Excellence With CPaaS

Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.

Apr 29, 2024 • Mobile Service Cloud

17 SMS Customer Service Templates to Use Today

Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.

Apr 22, 2024 • Mobile Service Cloud

Happy Clients, Happy Agents: the Platform Effect in Customer Service

As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.

Aug 22, 2023 • Mobile Service Cloud

Measurable Success: 8 Customer Service KPIs That Matter To Your Business

Great customer service results in a positive customer experience. The impression your customers have, affects how they see you as a brand. Ultimately, this impacts business performance and revenue. No wonder you want to improve your customer service. To make an impact on your business, you need to generate data and insights from your customers and your customer service team. What are the actual customer needs and preferences? And how is the team currently performing?

Jun 30, 2023 • Mobile Service Cloud

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

Jun 26, 2023 • Mobile Service Cloud

Service Enquiries From WhatsApp Business Made Simple

WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? And how can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.

Generative AI chatGPT blog about new updates
Jun 22, 2023 • Mobile Service Cloud

CM.com's Next Steps into Generative AI: Upcoming Releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.

May 05, 2023 • Mobile Service Cloud

What are the most effective customer service channels?

Do you recognize the feeling? Imagine you want to change your address, send a message, and await a reply. And you wait. And wait some more. Do you feel annoyed? Or will you try to get the job done via another channel? Now, back to your business. How easily can your customers reach you via their preferred channel?

Jan 09, 2023 • Mobile Service Cloud

How to Use WhatsApp for Tracking and Order Updates

Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

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