Ofrece una experiencia diseñada para tus clientes•

Cree experiencias únicas y personalizadas de servicio al cliente para mejorar la satisfacción de tus usuarios.

Soporte inmediato

Asegúrate de que tus clientes obtengan soporte de la manera más rápida y precisa posible. Los tiempos de respuesta esperados varían según la persona y el canal.

A la medida de tus clientes

Deja que tus usuarios decidan cómo, cuándo y porqué canal quieren ponerse en contigo. ¿Es a través de un chatbot? ¿O por teléfono?

Comercio conversacional

Ayuda a tus clientes a completar un pago o firmar documentos dentro de una misma interacción. Convierte conversaciones en conversiones.

Proactividad

Mantén a tus clientes actualizados con un servicio proactivo. Envía mensajes personalizados a través de cualquier canal.

Automatización

Automatiza tareas cotidianas y repetitivas, para eliminar molestias. Proporciona una experiencia fluida de servicio al cliente automatizada y humana.

Una experiencia de servicio al cliente afecta la forma en que tus clientes perciben tu marca. Este departamento debe hacer que tu marca sea percibida como confiable y brindar soluciones.

Algunos clientes prefieren el autoservicio, mientras que otros prefieren el contacto personal. Encuentra el equilibrio adecuado entre la automatización y el contacto en vivo, independientemente del canal. Capacita a tus agentes para que brinden excelentes experiencias de servicio únicas en cada canal.

Evalúa continuamente tu servicio al cliente y piensa en formas de optimizar las experiencias durante todo el recorrido del cliente.

Automatiza las conversaciones de forma inteligente y personalizada. Ayuda a tus clientes a encontrar respuestas por sí mismos con un chatbot de IA, de voz u otra solución de autoservicio.

Interactúa con tus clientes a través del canal de comunicación que deseen. Ya sea como Live Chat, WhatsApp o SMS. Administra todas las conversaciones desde nuestro Mobile Service Cloud.

¿Atención al cliente por WhatsApp? Es posible con nuestra Solución de WhatsApp Business. Utiliza la API o nuestro Mobile Marketing Cloud y conecta con tus clientes con mensajería instantánea.

KPIs de atención al cliente

Utiliza los datos para mejorar el rendimiento de tu servicio al cliente. Pero, ¿cómo se mide el rendimiento? En este documento, conocerás los ocho indicadores clave de servicio al cliente más importantes, divididos en KPI de cliente y KPI operativos.

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