Integrated customer service software makes service easier for your customers and employees. Customers can ask questions via any channel, with you quickly answering them all from one single inbox.Integrate all channels
Help your customers find answers with a virtual assistant, AI chatbot, voicebot, dynamic FAQs, or knowledge base. Automate conversations in a personal way. Create your self-service solutions.Start to automate
Expected response times vary by person and by channel. Make sure your customers get support as quickly and as accurately as possible no matter the channel.
Turn conversations into conversions. Help your customers complete a payment, or sign a contract, within the conversation.
Automate routine tasks and answer frequently asked questions. Find the right balance between automation and personalisation to provide a smooth customer service experience.
Keep your customers up-to-date with proactive service. Send personalised messages via any channel.
Let your customer decide how, when, and via what channel they want to contact you. Is it via a chatbot? Or by phone? Or WhatsApp?
As Missguided experienced tremendous growth, the contact channels – live chat, email and social – became flooded. A chatbot was the first step in its journey to customer service automation.
Revolution Beauty interacts with hundreds of people each day. While the customer service team always does a good job, it knew it could be more efficient and maximise productivity.
Automation, digitisation, and data analysis enable DHL Parcel Benelux to improve not only the entire transport and delivery process but also the communication around it.
It’s safe to say the pressure is on to deliver timely and personalised customer experiences more than ever before. So could Voicebots, the next development in Conversational AI, address the challenge? Discover more in this guide.Download now
In this research you will discover how leaders and customer service representatives both support the use of chatbots and value their impact. But also have concerns that limited chat capabilities are preventing them from maximising their effectiveness.Download now
The balance between personal contact and automation is still important. Wondering what AI can mean for customer service? In this paper you will discover 5 reasons to start with Conversational AI.Download now
Customer service interactions can be the make-or-break moments in customer experience. In this whitepaper we asked two CX experts for their predictions of customer service in 2030.
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