Customer Service | Meet Customer Expectations

Automate and create personalised customer service experiences to enhance satisfaction.

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Departments Customer Service

Deliver service on your customers terms

Customer service expectations continue to rise and meeting demands can be challenging. Managing costs, keeping customers happy, and ensuring productivity and efficiency might feel like a delicate balancing act, but with the right solutions you can provide seamless customer service.

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Mobile Service Cloud

Customer Service Software

Integrated customer service software makes service easier for your customers and employees. Customers can ask questions via any channel, with you quickly answering them all from one single inbox.

Integrate all channels
WhatsApp Business

WhatsApp Business

Customer service via WhatsApp? It's easy using the WhatsApp Business Solution. Use the WhatsApp Business API or Mobile Service Cloud to manage all your conversations.

Start the conversation
AI Chatbots & Voicebots

AI Chatbots & Voicebots

Help your customers find answers with a virtual assistant, AI chatbot, voicebot, dynamic FAQs, or knowledge base. Automate conversations in a personal way. Create your self-service solutions.

Start to automate

Offer Support Via Any Channel

Efficient, customer-focused customer service

Fast Support

Expected response times vary by person and by channel. Make sure your customers get support as quickly and as accurately as possible no matter the channel.

Conversational Commerce

Turn conversations into conversions. Help your customers complete a payment, or sign a contract, within the conversation.

Automate

Automate routine tasks and answer frequently asked questions. Find the right balance between automation and personalisation to provide a smooth customer service experience.

Proactive Service

Keep your customers up-to-date with proactive service. Send personalised messages via any channel.

Anywhere, Anytime

Let your customer decide how, when, and via what channel they want to contact you. Is it via a chatbot? Or by phone? Or WhatsApp?

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Voicebots in Customer Service

Voicebots in Customer Service

It’s safe to say the pressure is on to deliver timely and personalised customer experiences more than ever before. So could Voicebots, the next development in Conversational AI, address the challenge? Discover more in this guide.

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Understanding The Impact Of Chatbots

Understanding The Impact Of Chatbots

In this research you will discover how leaders and customer service representatives both support the use of chatbots and value their impact. But also have concerns that limited chat capabilities are preventing them from maximising their effectiveness.

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power of ai

Conversational AI in Customer Service

The balance between personal contact and automation is still important. Wondering what AI can mean for customer service? In this paper you will discover 5 reasons to start with Conversational AI.

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Customer service 2030

Predictions for customer service in 2030

Customer service interactions can be the make-or-break moments in customer experience. In this whitepaper we asked two CX experts for their predictions of customer service in 2030.

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