Customer Service | Meet Customer Expectations

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Departments Customer Service

Make sure your customer service is:

Omnichannel

By being available on your customer's favourite channel.

Fast and effective

By deploying the right tools to reduce handling time.

Personal

By using data insights to add a personal touch.

With CM.com’s customer service solutions

Customers expect fast support via every channel - as personally as possible. How can you manage this efficiently? CM.com helps you with the right tools. Read more about our customer service solutions below.

Mobile Service Cloud - WhatsApp Business - Conversational AI Cloud

TRUSTED BY COMPANIES WORLDWIDE

Mobile Service Cloud

Customer Service Software

Integrated customer service software makes service easier for your customers and employees. Customers can ask questions via any channel, with you quickly answering them all from one single inbox.

Integrate all channels
WhatsApp Business

WhatsApp Business

Customer service via WhatsApp? It's easy using the WhatsApp Business Solution. Use the WhatsApp Business API or Mobile Service Cloud to manage all your conversations.

Start the conversation
AI Chatbots & Voicebots

AI Chatbots & Voicebots

Help your customers find answers with a virtual assistant, AI chatbot, voicebot, dynamic FAQs, or knowledge base. Automate conversations in a personal way. Create your self-service solutions.

Start to automate

Offer support via any channel

Customer Stories

Be inspired

Customer service 2030

Predictions for customer service in 2030

Customer service interactions can be the make-or-break moments in customer experience. In this whitepaper we asked two CX experts for their predictions of customer service in 2030.

Voicebots in Customer Service

Voicebots in Customer Service

It’s safe to say the pressure is on to deliver timely and personalised customer experiences more than ever before. So could Voicebots, the next development in Conversational AI, address the challenge? Discover more in this guide.

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Understanding The Impact Of Chatbots

Understanding The Impact Of Chatbots

In this research you will discover how leaders and customer service representatives both support the use of chatbots and value their impact. But also have concerns that limited chat capabilities are preventing them from maximising their effectiveness.

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