Improve Your Customer Service Conversations•

Create unique, personalized customer service experiences to enhance satisfaction.

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Departments next icon Customer Service

Make Sure Your Customer Service Is:

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Omnichannel

Be available on your customer's favorite channel.
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Fast & Effective

Deploy the right tools to reduce handling time.
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Personal

Use data insights to add a personal touch.

With CM.com's Customer Service Solutions

Customers expect fast, personalized support on all communication channels. How can you manage this efficiently? CM.com provides you with the right tools. Learn more about our customer service solutions below.

Mobile Service Cloud - WhatsApp Business - Conversational AI Cloud

Mobile Service Cloud

Customer Service Software

Our Integrated customer service software allows you to quickly communicate with customers across all channels from one inbox.

Integrate All Channels

WhatsApp

It's easy to manage customer service through our WhatsApp Business Solution using our WhatsApp Business API or Mobile Service cloud to manage all your conversations.

Start the Conversation
Conversational AI Cloud

Virtual Assistants, AI Chatbots & Voicebots

Automate conversations in a personal way using our Conversational AI Cloud. Help your customers find answers with a virtual assistant, AI chatbot, voicebot, dynamic FAQs, or knowledge base.

Start to Automate

Trusted Worldwide

Download Free Papers

Predictions for customer service in 2030

6 Customer Service Predictions for 2030

What will customer service look like in 2030? Since we can't predict the future, we asked Brian Manusama and Michiel Gaasterland to share their expectations. Are you ready?

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8 Customer Service KPIs

8 Customer Service KPIs

How can you use data to improve customer service performance? This paper discusses the eight most crucial customer service KPIs, divided into customer and operational KPIs.

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Successful Customer Service With Our Products In:

Service Via Any Channel

Get Inspired

Dec 23, 2021 • Mobile Service Cloud

5 Reasons to Use WhatsApp for Customer Service

With more than two billion users worldwide, WhatsApp is a popular messaging app many businesses use to connect with their customers. From sending automatic order updates to answering customer questions, WhatsApp for customer service is a valuable communication tool for businesses of all sizes. Let’s look at how companies using WhatsApp for customer service benefit from the messaging app.
Dec 17, 2021 • Mobile Service Cloud

How to Improve Live Chat and Keep Your Customers Happy

Customers love live chat, with 46% preferring it over all other forms of digital communication. Live chat gives customers the convenience of short wait times – while still being able to feel a human touch. Read on to discover how to improve customer service chat and level up your live chat experience.
Nov 29, 2021 • Mobile Service Cloud

5 Ways to Improve Customer Service in the Hospitality Industry

Customer service in hospitality can make or break your business. Unlike some other business areas, providing great service in hospitality is entirely within your control. So today, we’ll share five customer service tips for hospitality to boost your brand while improving customer retention.
Jun 17, 2021 • Mobile Service Cloud

8 Tips to Improve Your eCommerce Customer Support Experience

The rise of ecommerce has transformed customer expectations: Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 8 ways to modernize and scale your customer service experience and retain more buyers.
May 28, 2021 • Mobile Service Cloud

17 SMS Customer Service Templates to Use Today

Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
May 24, 2021 • Mobile Service Cloud

7 Tips for eCommerce Customer Service Success [including checklist]

The eCommerce industry thrives on instant gratification and convenience. Customers expect a matching experience: see a product, check-out within seconds, at your doorstep the next day. Your service should also be fast, easy, and satisfying. If you cannot live up to the ever-rising customer expectations, they will look elsewhere. With our 7 tips, you can see where you stand and what you can improve. Use the checklist to define your service strategy.
Apr 23, 2021 • Mobile Service Cloud

How to Win with OTT: 8 Real-World Customer Service Uses

The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.
Mar 24, 2021 • Mobile Service Cloud

12 Customer Service KPIs You Should Be Tracking

Providing excellent customer service and increasing engagement is more critical than ever. Customer service KPIs are a means of tracking the effectiveness of your customer support efforts. KPIs give you feedback on which metrics offer the most bang for your buck and keep customers satisfied.
Jan 13, 2021 • Mobile Service Cloud

17 Ways Business Messaging Enhances Your Customer Satisfaction

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.
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