Customers’ service expectations continue to rise. Meeting those is challenging.
Managing costs, keeping customers happy, and ensuring productivity & efficiency might feel like a delicate balancing act, but with the right solutions you're up for the job.
CM.com helps you to improve customer service.
Learn MoreMake sure your customers get support as quickly and as accurately as possible. Expected response times vary by person and by channel.
Let your customer decide how, when, and using what channel they want to contact you. Is it via a chatbot? Or by phone?
Help your customers complete a payment, or sign a contract, within the conversation. Turn conversations into conversions.
Keep your customers up-to-date with proactive service. Send personalized messages via any channel.
Automate routine tasks to eliminate annoyances. Provide a smooth customer service experience. Find the right balance between automation and personalization.
What will customer service look like in 2030? Since we can't predict the future, we asked Brian Manusama and Michiel Gaasterland to share their expectations. Are you ready for the future?
Discover the PredictionsContact with customers is very important to My Jewellery. To make the online and offline shopping experience feel exactly the same, the customer service team uses Mobile Service Cloud.
With a distinctive range of online car and home insurances, Onlia sees Customer Experience as a priority. They optimize customer contact with an AI Chatbot on their website and in the app.
In B2B, customers expect the same level of customer service as in B2C. To live up to these expectations, Centralpoint encourages customer interaction via any channel: from phone to live chat.
Chatbot Nina answers questions via the website, in the app, via WhatsApp, and other channels, but she can also help with sustainable advice or changing a monthly payment.
A customer service experience can impact the way your customers perceive your brand. The customer service department is expected to display your brand as trustworthy and help every customer in the way they prefer.
Some customers prefer self-service, while others prefer personal contact. Find the right balance between automation and live contact, independent of channel. Empower your agents to deliver great service experiences across channels.
Continuously evaluate your customer service and think of ways to optimize experiences during the entire customer journey.
Mobile Service CloudAutomate conversations in a smart, personalized way. Help your customers find answers themselves with an AI chatbot, voicebot, or other self-service solution.
Engage with your customers through the desired communication channel, such as Live Chat, WhatsApp, or SMS. Manage all conversations in Mobile Service Cloud.
Customer service via WhatsApp? It's possible with our WhatsApp Business Solution. Use the WhatsApp Business API or Mobile Service Cloud to contact your customers via WhatsApp.
Use data to improve your customer service performance. But how do you measure performance? In this paper you will read the 8 most important customer service KPIs, divided into customer KPIs and operational KPIs.
Download nowDelivering superior customer service require much more than just answering your customer's question. How do you deliver superior customer experience every single time when customers want their query resolved asap? Download the guide and find out.
Download nowLearn how CM.com enabled some of our global clients deliver a truly omnichannel experience that helped them consistently deliver superior customer experience and increase their retention rate.
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