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Facebook Messenger

Facebook Messenger for Business: The #1 Chat App

Engage over 2 billion users worldwide with Facebook Messenger for Business.

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Why You Need Facebook Messenger for Business

Expected 2.4 Billion Users by 2021

Capitalize on Facebook Messenger’s rapid growth and stay ahead of your competitors.

20 Billion Monthly Conversations

Businesses and users exchange over 20 billion messages monthly on Facebook Messenger for Business.

2 Million Monthly

Facebook Messenger is the leading messaging platforms in the U.S., with over 2 million downloads per month.

300,000 Active Bots on Messenger

Over 300,000 active bots on Messenger help businesses & customers exchange 8 billion mobile messages daily.

70% Higher Open Rates

Businesses using Facebook Messenger for marketing have 70% higher open rates than email campaigns.

7 Million Businesses Use Messenger

Over 7 million brands use Facebook Messenger for Business to reach customers on mobile devices.

The Power of Facebook Messenger for Business

Engage, convert, & reach your goals

Reach 2 Billion More Prospects

Engage with more prospects and customers by adding Facebook Messenger as an OTT chat channel.

Automatic, Reliable SMS Fallback

Guarantee deliverability with SMS fallback, even when the internet connection drops.

Reach Customers Wherever They Are

Convenient conversations via Messenger enable more engagement, sales and revenue for your business.

Support through Facebook Messenger

Streamline Customer Experiences With Messenger

With Facebook Messenger for Business, you can expand your reach and deliver engaging customer experiences. Combine sales, support, marketing, and other communications in a single inbox.

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    Reach customers on one of the most popular messaging channels

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    Offer ways to browse and pay directly within Facebook Messenger

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    Create more brand awareness by linking your ads to Messenger

Use Facebook Messenger for Business API or Customer Contact

CM.com makes it easy to start using Facebook Messenger. Use CM.com’s Facebook Messenger for Business API or access Messenger from our multi-channel messaging platform, Customer Contact.

Customer Contact lets you manage all conversations from Facebook Messenger, WhatsApp, Apple Messages for Business, SMS, and more in one place. Improve your service quality and keep customers satisfied!

To Customer Contact

Save Valuable Time Using Smart Chatbots

Make two-way messaging a breeze for your business with customizable chatbots. Facebook Messenger offers several ways to manage customer expectations, including auto responses, greet-a-customer, response wait times or out-of-office messages.

Add a chatbot that tackles frequently asked questions to save even more time and reduce your support team’s workload.

Start Using Facebook Messenger for Business Today

Facebook Messenger for Business is one of the most powerful online platforms for customer communications. Open up a vast pool of opportunities for stronger engagement, better customer support, and improved marketing and sales.

Contact CM.com to set up Facebook Messenger for Business today!

Book a Demo

Get Inspired

Sep 22, 2023 • Instant Messaging

Chatbots in Action: Facebook Chatbots

In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.

Sep 13, 2023 • Instant Messaging

Chatbots in Action: Instagram Chatbots

Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.

Sep 06, 2023 • Instant Messaging

A2P Messaging Fraud and Prevention for Businesses

Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.

Aug 10, 2023 • Instant Messaging

Introducing Facebook Marketing Messages

Social media plays a central role in modern-day customer engagement. Personalized messages on the favorite messaging platforms of your customers will skyrocket the customer experience and grow brand loyalty. Meta now introduced a new way to market to your audience: via Facebook Messenger.

How Popular is Facebook Messaging
Jul 20, 2023 • Instant Messaging

Facebook Messenger: Popularity, Users, and Insights

Everybody has probably used (or at the very least heard of) Facebook and its communication channel Facebook Messenger. But did you know that Facebook Messenger can be of great added value for your business? Use this versatile channel to reach your audience!

May 19, 2023 • Instant Messaging

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

Jan 02, 2023 • Instant Messaging

What Is a WhatsApp Opt-in and Why Do I Need It?

WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.

Dec 02, 2022 • Instant Messaging

SMS is 30 years old! 30 facts about SMS through the ages

Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.

Infographic logistics and transport
Sep 27, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.