Facebook Messenger

Facebook Messenger for Business: Connect and Grow•

Go beyond customer support with Facebook Messenger, one of today's most powerful online tools for customer interaction.

Marketing

Utilize Facebook as a direct marketing channel

Service

Deliver service on your customer's favorite social media channel

Commerce

Drive sales through Facebook with two-way conversations

Connect over 3 Billion Users

Connect with 3 Billion users. Facebook Messenger boasts a massive user base, with 90% following businesses and 83% discovering new products and services.

Boost Your Marketing Impact

Deliver tailored messages, offers, and promotions, strengthening audience connections and achieving marketing objectives.

Optimize Customer Satisfaction

Leverage Facebook Messenger for brand discovery, audience education, and sales acceleration.

Unlock a world of possibilities with this versatile app, extending your reach and boosting engagement. It empowers you to recruit, support, advertise, and seamlessly integrate with various social apps.

Here's why smart businesses choose Facebook Messenger:

Massive User Base: had over 3 billion monthly active users.
Conversational Power: Enables 20 billion monthly conversations.
Bot-Powered Engagement: 300,000 active bots.
Superior Engagement: 70% higher open rates than email.
Business Adoption: Trusted by over 7 million businesses.

Integrate Facebook directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.

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Want to provide customer service via Facebook? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.

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Customers Want It, Businesses Need It

Customer engagement today happens on a variety of online messaging channels to attract, engage, interact, and convert.

In this guide, you’ll see how using the most relevant messaging channels can do the same for your business.

Download the guide

Fast implementation and migration
Integrate via API or software
Premium customer support
GDPR-compliant & secure

Get Inspired

Sep 22, 2023 • Instant Messaging

Chatbots in Action: Facebook Chatbots

In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.

Sep 13, 2023 • Instant Messaging

Chatbots in Action: Instagram Chatbots

Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.

Sep 06, 2023 • Instant Messaging

A2P Messaging Fraud and Prevention for Businesses

Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.

Aug 10, 2023 • Instant Messaging

Introducing Facebook Marketing Messages

Social media plays a central role in modern-day customer engagement. Personalized messages on the favorite messaging platforms of your customers will skyrocket the customer experience and grow brand loyalty. Meta now introduced a new way to market to your audience: via Facebook Messenger.

Jul 20, 2023 • Instant Messaging

Facebook Messenger: Popularity, Users, and Insights

Everybody has probably used (or at the very least heard of) Facebook and its communication channel Facebook Messenger. But did you know that Facebook Messenger can be of great added value for your business? Use this versatile channel to reach your audience!

May 19, 2023 • Instant Messaging

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

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Jan 02, 2023 • Instant Messaging

What Is a WhatsApp Opt-in and Why Do I Need It?

WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.

Dec 02, 2022 • Instant Messaging

SMS is 30 years old! 30 facts about SMS through the ages

Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.

Sep 27, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.