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Facebook Messenger for Business.

Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.

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Driving Business Outcomes, One Conversation at a Time

Reach Over 2 Billion Active Users

With 2 billion active users each month, Messenger is used in more countries than any other chat app in the world.

Combine Ads With Contact

With Click-to-Messenger ads (enabling ads that click to messenger), businesses drives engagement further and increase sales.

Automatic Channel Fallback

We guarantee the delivery of your message every time. If there is no internet connection available, an SMS fallback is initiated.

Support through Facebook Messenger

Facebook Messenger - More Than Just a Messaging App

By using one of the most well rounded apps available, you can expand your reach whilst increasing engagement. It offers you the option to recruit, support, advertise and combine with multiple social apps. 

  1. Show customers you support them via their favourite channel

  2. Have the option to sell and complete transactions in-channel

  3. Create more brand awareness by linking ads to messenger

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Why Use CM.com as Your Facebook for Business Provider?

All Your Customer's Preferred Channels

From Facebook Messenger & WhatsApp to Viber & Twitter, combine them in one interface or choose the channels your customers prefer most. Make customer service easy for you and your customers.

One Dashboard or One API

Connect them all in one interface and deliver superior experiences or use our Business Messaging API to integrate Facebook Messenger into your own software.

Extra Built-in Features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

Why Smart Businesses Are Using Facebook Messenger

2.4 Billion Users

Facebook Messenger's growth rate estimating 2.4 billion users by 2021

20 Billion Messages

More than 20 billion conversations take place between business and users monthly

300,000 Active Bots

Over 300,000 bots exchange 8 billion mobile messages, daily

70% Higher Open Rate

Facebook Messenger has 70% higher open rates than email campaigns

7 Million Businesses

Over 7 million businesses use Facebook Messenger to attract their audience

How to Use Facebook Messenger for Business

Business Messaging API

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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mobile service cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

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Pick the Pricing Bundle that Fits Your Needs

From € 99

per month
Monthly Active Users

  • Counts the number of unique users you engaged with messages in a calendar month

  • Best option for multiple messages to a limited set of users

  • Use Cases: newsletters, daily updates

From € 89

per month
Conversations

  • Counts the amount of 24-hours window messages to a unique user

  • Best option for chats with customers with a clear start and end point

  • Use Cases: customer support, Q&A, conversational bots

From € 59

per month
Messages

  • Counts all inbound and outbound messages to applicable channels

  • Best option for single messages with limited responses

  • Use Cases: notifications, reminders, marketing

See Full Price Overview

Essential Messaging Channels for Your Business

essential-messaging-channels-guide

Essential Messaging Channels Guide

Facebook Messenger is just 1 of many messaging channels used by more and more brands. Their emergence generates many questions from businesses. Chat With Your Customers on Their Preferred Mobile Channels.

Download Guide

Add Facebook Messenger to Your Customer Experience

Facebook Messenger is one of the most powerful online tools for customer contact today. The chat-centric feature offers a new world of opportunities for brand presence, engagement, effective customer support and increased sales conversions. Contact us to get started.

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Latest Articles

5 Benefits of Google's Business Messages

Nov 19, 2021 • Instant Messaging
Google's Business Messages will allow you to meet your customers where they are in their moment of need. Learn more about this conversational messaging channel and what five benefits it can have for your business.

Conversational Channels Are No Longer Optional

Sep 01, 2021 • Instant Messaging
Setting up a conversational messaging strategy is no longer optional for your business. Customers want to talk - but on their schedule, not yours. Responding in real time, on their preferred conversational channel, used to be a nice-to-have for businesses; now customers expect it.

WhatsApp for Business: The New Way to Engage with Your Customers

Jul 20, 2021 • Instant Messaging
The popularity of WhatsApp as a mobile messaging app is steadily growing and with good reason. With 2 billion active daily users sending 65 billion messages every day, in 180 countries and 60 languages, it’s no surprise that Facebook (the developers behind WhatsApp) expanded their platform to include a business application: WhatsApp Business.

Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API

Jul 14, 2021 • Instant Messaging
With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business. 

WhatsApp Business: More Types of Proactive Messages Now Available

Jul 14, 2021 • Instant Messaging
Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

Everything Businesses Need to Know About Integrating Instagram Messaging via API

Jun 03, 2021 • Instant Messaging
During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

17 Ways Business Messaging Enhances Your Customer Satisfaction

Jan 13, 2021 • Instant Messaging
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

9 Mobile Marketing Mistakes to Avoid in 2021

Dec 30, 2020 • Instant Messaging
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

Platform Updates: December 2020

Dec 23, 2020 • Instant Messaging
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
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