Contact Help
Contact

Facebook Messenger for Business

Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.

Request Access now
Facebook Messenger

Driving business outcomes, one conversation at a time

Reach over 2 billion active users

With 2 billion active users each month, Messenger is used in more countries than any other chat app in the world.

Combine Ads with Contact

With Click-to-Messenger ads (enabling ads that click to messenger), businesses drives engagement further and increase sales.

Automatic channel fallback

We guarantee the delivery of your message every time. If there is no internet connection available, an SMS fallback is initiated.

Facebook Messenger - More than just a messaging app

By using one of the most well rounded apps available, you can expand your reach whilst increasing engagement. Whatever the method, Messenger lets you create a more engaging customer experience. It offers you the option to recruit, support, advertise and combine the inbox with multiple social apps. Start targeting your prospects and customers to serve them not only via Facebook, but Instagram as well.

  1. Show customers you support them via their favourite channel

  2. Have the option to sell and complete transactions in-channel

  3. Create more brand awareness by linking ads to messenger

Request access now
Support through Facebook Messenger

How To Use Facebook Messenger for Business

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Our conversation dashboard minimizes pressure on your agents and enables you to maximize NPS and ROI.

Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard.

To Mobile Service Cloud

Why smart businesses are using Facebook Messenger

2.4 Billion Users

Facebook Messenger's growth rate estimating 2.4 billion users by 2021

20 Billion Messages

More than 20 billion conversations take place between business and users monthly

300,000 Active Bots

Over 300,000 bots exchange 8 billion mobile messages, daily

70% Higher Open Rate

Facebook Messenger has 70% higher open rates than email campaigns

7 Million Businesses

Over 7 million businesses use Facebook Messenger to attract their audience

Why use CM.com as your Facebook for Business provider?

All your customer's preferred channels

From Facebook Messenger & WhatsApp to Viber & Twitter, combine them in one interface or choose the channels your customers prefer most. Make customer service easy for you and your customers.

To all Messaging Channels

The all-in-one Mobile Service Cloud

Connect to all Messaging Channels via one interface and switch easy between channels so you can continue conversations with multiple customers through multiple channels.

To Mobile Service Cloud

Extra built-in features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

GET ACCESS TO ALL CHANNELS

whatsapp
apple business chat
telegram
rcs business messaging
twiter
viber
sms
verified sms

Save valuable time with chat bots

Two-way messaging brings a whole new challenge for businesses. Being present across multiple channels requires a bigger load of messages and their responses.

Facebook Messenger offers several options to manage customer expectations. From auto responses and greet-a-customer to letting them know when they can expect a response and a simple "out of office". Adding a chat bot will save you even more time. Implementing a bot will reduce the load by tackling the most frequently asked questions first.

Add Facebook Messenger to complete your Facebook strategy

Facebook Messenger is one of the most powerful online tools for customer contact today. The chat-centric feature offers a new world of opportunities for brand presence, engagement, effective customer support and increased sales conversions. Contact us to get started.

Request Access now

Related articles

Send Rich WhatsApp Message Templates with Campaigns

Jul 23, 2020 • Messaging Channels
Now, you can easily send out Rich WhatsApp notifications with our Campaigns tool. We empower you to send out (rich content) WhatsApp Templates Messages within a few clicks in bulk. Campaigns is the easiest way to push highly relevant and personalised messages quickly and easily to your audience.

Mobile Marketing Cloud for Travel & Hospitality

Jun 29, 2020 • Messaging Channels
Customers are always ‘on’ and want to communicate via the channels they prefer. The same can be said for the travel industry. But more than ever, customer experience is key in the travel industry. Travellers spend a lot of time and money on their trip and expect their customer experience to be perfect. As a company operating in the travel industry, how do you offer this customer experience? Is it about having direct bookings or discounts? Or having the best website?

WhatsApp Updates Opt-in and Quality rating policy

Jun 26, 2020 • Messaging Channels
On July 9th WhatsApp will update their opt-in policy and will improve the quality rating. A valuable update which enables you to maintain the high level of service you provide through the favorite channel of your customer.

The Role of Chatbots in an Uncertain Society

Jun 19, 2020 • Messaging Channels
From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and personalised services to their customers.

How to optimize your Mobile Marketing in Retail and eCommerce

Jun 18, 2020 • Messaging Channels
Working in retail or e-commerce as a marketer means that you know a lot about your customers such as where they are from, what they are interested in, what they bought (online or offline), and what they want or need. Moreover, they expect a seamless shopping experience. Not only when it comes to when or how to shop, but today’s customer also expects to have a choice in how they communicate. Offering an e-commerce website or app is not enough anymore. How are retail and e-commerce businesses coping with all the demands of their customers?

Setting up a Multichannel Retail Strategy - 5 tips

May 11, 2020 • Messaging Channels
When doing business online, just having a well-designed webshop with nice products isn’t enough. If you want consumers to select your shop over the competitors, a smart multichannel retail strategy is key. Here, we’re sharing 5 tips on how to get your customers flocking to your retail store.

Your business needs live chat, just not the way you think

Mar 05, 2020 • Messaging Channels
Webchat has been around almost as long as websites. For years, customer care teams used live chat on their websites to offer low-threshold conversations with their customers. However, traditional HTML based live-chat no longer properly serves the needs of your customers. Or your own, for that matter. These are the 3 reasons why.

How to use the WhatsApp Business solution in the Sports Sector

Jan 08, 2020 • Messaging Channels
In this series of sector-related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Sports and Fitness sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer journey of the athlete?

How do you attract customers to your WhatsApp channel for customer care? | 6 touch points

Jan 07, 2020 • Messaging Channels
The answer to this question strongly depends on what goals you have in mind for your customer care. So, what is your WhatsApp use case? Throughout the customer journey, WhatsApp can be used to increase conversion rates and improve customer satisfaction.
CM.com
Global
Select your region
+31 (0) 76 572 70 00
CM.com is a GSMA Member

Is this region a better fit for you?

Go