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Facebook Messenger

When the Conversation Meets the Community•

Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.

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Driving Business Outcomes, One Conversation at a Time

Reach Over 2 Billion Active Users

With 2 billion active users each month, Messenger is used in more countries than any other chat app in the world.

Combine Ads With Contact

With Click-to-Messenger ads (enabling ads that click to messenger), businesses drives engagement further and increase sales.

Automatic Channel Fallback

We guarantee the delivery of your message every time. If there is no internet connection available, an SMS fallback is initiated.

Support through Facebook Messenger

Facebook Messenger - More Than Just a Messaging App

By using one of the most well rounded apps available, you can expand your reach whilst increasing engagement. It offers you the option to recruit, support, advertise and combine with multiple social apps. 

  1. Show customers you support them via their favourite channel

  2. Have the option to sell and complete transactions in-channel

  3. Create more brand awareness by linking ads to messenger

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Why Use CM.com as Your Facebook for Business Provider?

All Your Customer's Preferred Channels

From Facebook Messenger & WhatsApp to Viber & Twitter, combine them in one interface or choose the channels your customers prefer most. Make customer service easy for you and your customers.

One Dashboard or One API

Connect them all in one interface and deliver superior experiences or use our Business Messaging API to integrate Facebook Messenger into your own software.

Extra Built-in Features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

Why Smart Businesses Are Using Facebook Messenger

2.4 Billion Users

Facebook Messenger's growth rate estimating 2.4 billion users by 2021

20 Billion Messages

More than 20 billion conversations take place between business and users monthly

300,000 Active Bots

Over 300,000 bots exchange 8 billion mobile messages, daily

70% Higher Open Rate

Facebook Messenger has 70% higher open rates than email campaigns

7 Million Businesses

Over 7 million businesses use Facebook Messenger to attract their audience

How to Use Facebook Messenger for Business

Business Messaging API

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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mobile service cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

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Pick the Pricing Bundle that Fits Your Needs

From € 109

per month
Monthly Active Users

  • Counts the number of unique users you engaged with messages in a calendar month

  • Best option for multiple messages to a limited set of users

  • Use Cases: newsletters, daily updates

From € 79

per month
Conversations

  • Counts the amount of 24-hours window messages to a unique user

  • Best option for chats with customers with a clear start and end point

  • Use Cases: customer support, Q&A, conversational bots

From € 79

per month
Messages

  • Counts all inbound and outbound messages to applicable channels

  • Best option for single messages with limited responses

  • Use Cases: notifications, reminders, marketing

See Full Price Overview

Communication Channel Advisor

Discover your customers favorite communication channels.

Check Channel Advisor

Add Facebook Messenger to Your Customer Experience

Facebook Messenger is one of the most powerful online tools for customer contact today. The chat-centric feature offers a new world of opportunities for brand presence, engagement, effective customer support and increased sales conversions. Contact us to get started.

Get Inspired

Dec 02, 2022 • Instant Messaging

SMS is 30 years old! 30 facts about SMS through the ages

Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.
Sep 27, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.
Aug 24, 2022 • Instant Messaging

Why Do I Need a Google’s Business Messages Partner?

Google is making companies even more accessible through the launch of Google’s Business Messages, allowing customers to reach you in their moment of need. While the messaging service is available as an app, larger businesses are better suited to engage with customers through Google's Business Messages API, which requires partner support. Let's have a look at how this messaging channel is ideal for growing businesses looking to stay ahead of the competition.
Jun 19, 2022 • Instant Messaging

What Is Google’s Business Messages, Google's Mobile Conversational Channel?

Google’s Business Messages launched in 2017 and has been gaining traction over the past couple of years. With desktop emerging in 2021, it's a great solution for businesses and customers to interact directly from their Google My Business listing. We’ve broken down everything you need to know about Google's Business Messages to prepare you for this new addition to your omnichannel toolkit.
Jun 09, 2022 • Instant Messaging

Scale Your Business Communications With an SMS API Integration

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are. 
Jun 07, 2022 • Instant Messaging

How to Improve Customer Service With Google’s Business Messages

“How easy is it to do business with us?” If this is a question that you’ve asked your customers at any point in the last two years then you’re acutely aware of the importance of keeping your customers happy. If you haven’t asked this question, then you may find some valuable nuggets of information in this article.
Jun 02, 2022 • Instant Messaging

Why SMS Is Just as Relevant as Ever

When the first text was sent in December 1992, no-one would have predicted how popular SMS would become. In 1993, Nokia introduced its first mobile phone with an SMS feature, but owning a mobile phone was still relatively unusual. Fast forward through the next decade and SMS’s popularity exploded, with the lack of full keyboards on the handsets of the time being overcome with linguistic innovations such as ‘textspeak’.
Jun 01, 2022 • Instant Messaging

How to Choose Between Different Messaging Channels?

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
May 30, 2022 • Instant Messaging

An Intro to RCS Messaging for Marketers

How can your business use RCS Bussiness Messaging for marketing campaigns? Discover how RCS can help your brand share interactive content, engage with customers and increase brand engagement.
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