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Facebook Messenger for Business.

Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.

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Driving Business Outcomes, One Conversation at a Time

Reach Over 2 Billion Active Users

With 2 billion active users each month, Messenger is used in more countries than any other chat app in the world.

Combine Ads With Contact

With Click-to-Messenger ads (enabling ads that click to messenger), businesses drives engagement further and increase sales.

Automatic Channel Fallback

We guarantee the delivery of your message every time. If there is no internet connection available, an SMS fallback is initiated.

Facebook Messenger - More Than Just a Messaging App

By using one of the most well rounded apps available, you can expand your reach whilst increasing engagement. Whatever the method, Messenger lets you create a more engaging customer experience. It offers you the option to recruit, support, advertise and combine the inbox with multiple social apps. Start targeting your prospects and customers to serve them not only via Facebook, but Instagram as well.

  1. Show customers you support them via their favourite channel

  2. Have the option to sell and complete transactions in-channel

  3. Create more brand awareness by linking ads to messenger

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Support through Facebook Messenger

Why Use CM.com as Your Facebook for Business Provider?

All Your Customer's Preferred Channels

From Facebook Messenger & WhatsApp to Viber & Twitter, combine them in one interface or choose the channels your customers prefer most. Make customer service easy for you and your customers.

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The All-in-One Mobile Service Cloud

Connect to all Messaging Channels via one interface and switch easy between channels so you can continue conversations with multiple customers through multiple channels.

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Extra Built-in Features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

Why Smart Businesses Are Using Facebook Messenger

2.4 Billion Users

Facebook Messenger's growth rate estimating 2.4 billion users by 2021

20 Billion Messages

More than 20 billion conversations take place between business and users monthly

300,000 Active Bots

Over 300,000 bots exchange 8 billion mobile messages, daily

70% Higher Open Rate

Facebook Messenger has 70% higher open rates than email campaigns

7 Million Businesses

Over 7 million businesses use Facebook Messenger to attract their audience

How to Use Facebook Messenger for Business

mobile service cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

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Add Facebook Messenger to Your Customer Experience

Facebook Messenger is one of the most powerful online tools for customer contact today. The chat-centric feature offers a new world of opportunities for brand presence, engagement, effective customer support and increased sales conversions. Contact us to get started.

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Latest Articles

17 Ways Business Messaging Enhances Your Customer Satisfaction

Jan 13, 2021 • Messaging Channels
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

9 Mobile Marketing Mistakes to Avoid in 2021

Dec 30, 2020 • Messaging Channels
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

Platform Updates: December 2020

Dec 23, 2020 • Messaging Channels
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

The 5 Best Mobile Marketing Christmas Tips

Nov 06, 2020 • Messaging Channels
With the days getting shorter and colder, Christmas shopping fun has kicked off. Consumers are searching for the best Christmas gifts at the best price, so competition between retailers at this time of the year can be fierce. How do you ensure it’s your product range that ends up underneath the Christmas tree? If you want to reach consumers before your competitors do, mobile marketing is the way to go. We’ll tell you why and share our 5 best mobile marketing tips for this Christmas!

How to Start With WhatsApp Business Interactive Buttons

Nov 04, 2020 • Messaging Channels
We have been waiting for the button feature since the launch of the WhatsApp Business API and this is the first step to start using them! WhatsApp released the Interactive Button Templates which provides you as a company with the opportunity to add buttons for quick replies or call to actions. Buttons are key to create a frictionless customer journey and we will explain to you why they are so important and how you can use this new feature.

Service as You Know It Will Disappear in 5 Years

Sep 24, 2020 • Messaging Channels
Customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people begin to rely on digital support more than ever, service as you know it will be dead in 5 years. In this article you'll learn about the main drivers of changing customer service and how to tackle these challenges.

Superior Customer Service Through Your Customer's Favorite Channel

Sep 23, 2020 • Messaging Channels
The times of only a physical customer service desk belongs to a faraway past. Since phone calls, emails, web forms and even messaging channels were introduced, it became easier for customers to connect with businesses. Your customers expect you to be available via their preferred communication channels, regardless of the channel, the time and/or their location. The question is: can your customers already reach you on all these channels?

Successful Starting Points for WhatsApp

Aug 24, 2020 • Messaging Channels
Great, you are going to start with WhatsApp for Business! Now, you have access to the enormous pool of more than 2 billion users. But, how will you reach and engage your audience on WhatsApp. You will need to create a starting point for your (potential) customers to start reaching out to you on WhatsApp. This Blog will explain multiple clever options you have and which starting points can be used for which scenario.

Introducing Whatsapp Sandbox: 3 Easy Ways to Start Testing and Developing Right Away!

Aug 21, 2020 • Messaging Channels
Do you want to start testing and developing your WhatsApp Business solution and flow without waiting for your WhatsApp Business Account to be approved? This is now possible with our WhatsApp sandbox testing environment.
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