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Facebook Messenger

When the Conversation Meets the Community

Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.

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Driving Business Outcomes, One Conversation at a Time


Reach Over 2 Billion Active Users

With 2 billion active users each month, Messenger is used in more countries than any other chat app in the world.


Combine Ads With Contact

With Click-to-Messenger ads (enabling ads that click to messenger), businesses drives engagement further and increase sales.


Automatic Channel Fallback

We guarantee the delivery of your message every time. If there's no internet connection available, an SMS fallback is initiated.

Support through Facebook Messenger

Facebook Messenger - More Than Just a Messaging App

By using one of the most well-rounded apps available, you can expand your reach whilst increasing engagement. Whatever the method, Messenger lets you create a more engaging customer experience. It offers you the option to recruit, support, advertise and combine an inbox with multiple social apps. Start targeting your prospects and customers to serve them not only via Facebook, but Instagram as well.

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    Show customers you support them via their favourite channel

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    Have the option to sell and complete transactions in-channel

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    Create more brand awareness by linking ads to messenger

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Customer Contact

How to Use Facebook Messenger for Business

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to elevate your customer care to the highest level. Our conversation dashboard minimises pressure on your agents and enables you to maximise NPS and ROI.

Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard.

To Mobile Service Cloud

Why Smart Businesses Are Using Facebook Messenger

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2.4 Billion Users

Facebook Messenger will have an estimated 2.4 billion users by 2021

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20 Billion Messages

Over 20 billion conversations take place between businesses and users monthly

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300,000 Active Bots

Over 300,000 bots exchange 8 billion mobile messages, daily

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70% Higher Open Rate

Facebook Messenger has a 70% higher open rates than email campaigns

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7 Million Businesses

Over 7 million businesses use Facebook Messenger to attract their audience

Why Use CM.com as Your Facebook for Business Provider?


All Your Customers' Preferred Channels

From Facebook Messenger & WhatsApp to Viber & Twitter, combine them in one interface or choose the channels your customers prefer. Make customer service easy for you and your customers.

Conversational Channels

The All-in-One Mobile Service Cloud

Connect to all Messaging Channels via one interface and switch easily between channels so you can continue conversations with multiple customers through multiple channels.

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Extra Built-in Features

Benefit from built-in features like quick replies and chatbots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.



Use a Chatbot to Automate Your Conversations

Facebook Messenger offers several options to manage customer expectations. From auto responses and greet-a-customer, to letting them know when they can expect a response, or a simple "out of office". Adding a chatbot will save you even more time.

Implementing a bot reduces the load by tackling the most frequently asked questions first so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if it becomes too complex. That way, you can be of real value to your customers. 

More about our Chatbots

Add Facebook Messenger to Your Customer Experience

Facebook Messenger is one of the most powerful online tools for customer contact today. The chat-centric feature offers a new world of opportunities for brand presence, engagement, effective customer support and increased sales conversions. Contact us to get started.

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