With 2 billion active users each month, Messenger is used in more countries than any other chat app in the world.
With Click-to-Messenger ads (enabling ads that click to messenger), businesses drives engagement further and increase sales.
We guarantee the delivery of your message every time. If there's no internet connection available, an SMS fallback is initiated.
By using one of the most well-rounded apps available, you can expand your reach whilst increasing engagement. Whatever the method, Messenger lets you create a more engaging customer experience. It offers you the option to recruit, support, advertise and combine an inbox with multiple social apps. Start targeting your prospects and customers to serve them not only via Facebook, but Instagram as well.
Show customers you support them via their favourite channel
Have the option to sell and complete transactions in-channel
Create more brand awareness by linking ads to messenger
With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to elevate your customer care to the highest level. Our conversation dashboard minimises pressure on your agents and enables you to maximise NPS and ROI.
Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard.
To Mobile Service CloudFacebook Messenger will have an estimated 2.4 billion users by 2021
Over 20 billion conversations take place between businesses and users monthly
Over 300,000 bots exchange 8 billion mobile messages, daily
Facebook Messenger has a 70% higher open rates than email campaigns
Over 7 million businesses use Facebook Messenger to attract their audience
From Facebook Messenger & WhatsApp to Viber & Twitter, combine them in one interface or choose the channels your customers prefer. Make customer service easy for you and your customers.
Conversational ChannelsConnect to all Messaging Channels via one interface and switch easily between channels so you can continue conversations with multiple customers through multiple channels.
To Mobile Service CloudBenefit from built-in features like quick replies and chatbots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
Facebook Messenger offers several options to manage customer expectations. From auto responses and greet-a-customer, to letting them know when they can expect a response, or a simple "out of office". Adding a chatbot will save you even more time.
Implementing a bot reduces the load by tackling the most frequently asked questions first so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if it becomes too complex. That way, you can be of real value to your customers.
More about our ChatbotsFacebook Messenger is one of the most powerful online tools for customer contact today. The chat-centric feature offers a new world of opportunities for brand presence, engagement, effective customer support and increased sales conversions. Contact us to get started.
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