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Facebook Messenger

When the conversation meets the community

Provide more than just support with Facebook Messenger, one of the most powerful online tools for customer contact.

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Driving business outcomes, one conversation at a time

Reach over 2 billion active users

With 2 billion active users each month, Messenger is used in more countries than any other chat app in the world.

Combine ads with contact

Businesses can improve sales and engagement by using Click-to-Messenger advertisements (ads that click to messenger).

Automatic channel fallback

We guarantee the delivery of your message every time. If there is no internet connection available an SMS fallback is initiated.

Support through Facebook Messenger

Facebook Messenger: more than a chat app

By using one of the most well-rounded apps available, you can expand your reach whilst increasing engagement. It offers you the option to recruit, support, advertise and combine the inbox with multiple social apps. 

  1. Show customers, you support them via their favourite channel.

  2. Create more brand awareness by linking ads to the messenger.

  3. Have the option to sell and complete transactions in-channel.

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Why use CM.com as your Facebook for business provider?

All your customer's preferred channels

Combine Facebook Messenger & WhatsApp, as well as Viber and Twitter, into a single interface or use the channels your consumers prefer. Optimise customer service for you and your customers.

One dashboard or one API

Connect them all in one interface and deliver superior experiences or use our Business Messaging API to integrate Facebook Messenger into your own software.

Extra built-in features

Benefit from built-in features like quick replies and chatbots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

Why smart businesses are using Facebook Messenger

2.4 Billion users

Facebook Messenger's growth rate estimating 2.4 billion users by 2021.

20 Billion messages

Every month about 20 billion messages take place between businesses and users.

300,000 Active bots

Over 300,000 bots exchange 8 billion mobile messages, daily.

70% Higher open rate

Facebook Messenger has 70% higher open rates than email campaigns.

7 Million businesses

Over 7 million businesses use Facebook Messenger to attract their audience.

How to use Facebook Messenger for business

Business Messaging API

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

Read more
mobile service cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

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We offer three pricing bundles to suit your business needs

Compare the use cases below

From R1699

per month

Monthly Active Users
  • Counts the number of unique users you engaged within a calendar month.

  • The best option for multiple messages to a limited set of users.

  • Use Cases: newsletters, daily updates.


From R1499

per month

Conversations
  • Counts the amount of 24-hours window messages to a unique user.

  • The best option for chats with customers with a clear start and endpoint.

  • Use Cases: customer support, Q&A, conversational bots.


From R999

per month

Messages
  • Counts all inbound and outbound messages to applicable channels.

  • The best option for single messages with limited responses.

  • Use Cases: notifications, reminders, marketing


What is a Monthly Active User (MAU)?

A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.

Essential messaging channels for your business

essential-messaging-channels-guide

Essential messaging channels guide

Facebook Messenger is just 1 of many messaging channels used by more and more brands. Their emergence generates many questions from businesses. Chat with your customers on their preferred Mobile Channels.

Download guide

Add Facebook Messenger to your customer experience

Facebook Messenger is one of the most powerful online tools for customer contact today. The chat-centric feature offers a new world of opportunities for brand presence, engagement, effective customer support and increased sales conversions.

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