AI and automation can take over more and more, but direction and meaning remain human. At CM.com we show how to strike that balance: work faster and smarter without losing the human touch.
In one afternoon we share cases from service, marketing and e‑commerce – with examples, live demos and practical takeaways. See where AI should step in, when people make the difference, and how to combine both seamlessly.
Claim your ticketFor whom: leaders and specialists in Customer Service, CX, Marketing, E‑commerce and Operations. For customers and organizations looking to accelerate with conversational technology and AI while staying human.
400+ registrations, 300+ attendees, a central partner market and a rating of 8/10. Packed room, sharp cases and live demos. The aftermovie shows it in 90 seconds.
| Timeslots | Program |
|---|---|
| Timeslots | Program |
13:00 |
Check‑in & welcome refreshments |
13:30 |
Kick-off |
14:00 |
Keynote by Remy Gieling |
15:00 |
Hands‑on breakouts with cases & workshops |
15:45 |
Break |
16:15 |
Product update: 2026 trends and beyond |
17:00 |
Keynote by Blackhawk Network |
17:45 |
AI-awards ceremony |
18:00 - end |
Dinner |
More details on the program and speakers will be announced soon.
Discover how Blackhawk Network (UK) and CM.com are transforming customer engagement through AI-driven conversational commerce. Learn how its WhatsApp & RCS agents are redefining gift card purchasing for the biggest brands in the world (and paving the way for hyper-personalized engagement ecosystems).
Remy Gieling (AI.nl) takes you on a tour of the major macro shifts shaping AI in the US and China. While many companies focus on automating existing processes, Remy challenges us to look at the new opportunities AI unlocks and how we can empower people to operate at their highest potential. Expect insights on “impact per employee,” practical inspiration for building AI-driven growth, and a live moment where we co-create a startup on stage.
Improving Customer Interactions
Anouk van Wingerden and Robin Rietdijk share their journey toward innovation via AI-agents. They share the implementation and insights gained. The goal? To improve customer interactions and optimize processes. Discover how they aim to stay ahead in a dynamic market!
More Revenue and Satisfied Customers with Agentic AI: How Saniweb Stays Personal at Scale
Saniweb uses technology to empower people, not replace them. With Agentic AI, Saniweb automates customer inquiries in Dutch and German, increasing revenue, customer satisfaction, and job satisfaction!
Online shopping with the feeling of local retail. Keete Broek and Siham Ali-Dib from Kamera Express share how the Engagement Platform, including Agentic AI, enhances online customer experience, boosts commercial opportunities, and streamlines processes for a seamless customer journey.
In addition to these inspiring cases, other clients will also share their experiences. If you're interested yourself, feel free to let us know through your CM.com contact person!
This year, we will once again present the AI Award. The submission period is now closed. Selected teams get time to show their impact: the challenge, their approach and the results. The audience including you votes live: no panel of judges, just real-time recognition from peers.
Seats are limited, so reserve your spot in the ticket shop. After registration you’ll receive instant confirmation and updates on speakers, cases and practical details. Bringing a colleague? Please register everyone separately.
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