A chatbot is a robot chatting. It can handle conversations with humans and software. Chatbots are oftentimes found on websites or in messaging channels, connecting customers with companies 24/7.
Provide valuable answers, any time and place. You are no longer bound to office hours to deliver a great and consistent experience.
Deliver fast and accurate responses to questions and inquiries and put a smile on your customers' faces.
If you know your customers you know how to improve. With our AI-powered chatbot, you are fed with valuable insights to continuously improve your service.
You can implement a chatbot on any channel. Did you know chatbots can also become voicebots? A virtual assistant that can chat and speak, all from the same database!
One of the biggest frustrations? Impersonal support. Make sure your chatbot can help your customers in a personal way. And don't forget, for some issues customers want to talk to a real person. It's all about finding the right balance.
Any virtual assistant should be able to have a chat in a natural way. Or, it should be very clear you have to choose from options. People will start chatting; your chatbot has to understand what they want. UX is important here.
Customers turn to chatbots not only for questions but also expect them to help them with transactions. Whether that's a change, purchase, or status update. Do they want to change their address, or buy tickets? Make sure they can!
Via which channels are your customers trying to reach you? With a chatbot your customers can reach you 24/7 via any channel. Did you know you can use the same database to deploy your bot on your website, on WhatsApp or even via the phone?
The most used bot in eCommerce: answering returns & Where Is My Order questions.
An internal knowledge base allows staff to find answers and information easily.
A scripted chatbot follows a script. If a human asks a question, the bot follows the script of predefined answers to give the correct answer.
An AI chatbot uses Conversational AI and NLP to give the best possible answer. AI chatbots are smarter and can handle more complex conversations.What is an AI chatbot?
Chatbot Tracy helps both receivers and senders with their shipments. Since Tracy is connected to the right systems, she can give real-time updates taking context into account.
Coca-Cola ran a global competition and used a verification chatbot during the campaign. The WhatsApp bot helped them with age verification and ensured players couldn’t game the system.
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