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Chatbots

Build a Chatbot to Automate Conversations

Chatbots: you either hate or love them. If implemented correctly, we're sure you and your customers will love them.

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what is a chatbot

What Is A Chatbot?

A chatbot is a robot chatting. It can handle conversations with humans and software. Chatbots are oftentimes found on websites or in messaging channels, connecting customers with companies 24/7.

Chatbot Benefits

24/7 Availability

Provide valuable answers, any time and place. You are no longer bound to office hours to deliver a great and consistent experience.

Improve Customer Satisfaction

Deliver fast and accurate responses to questions and inquiries and put a smile on your customers' faces.

Understand Your Customers

If you know your customers you know how to improve. With our AI-powered chatbot, you are fed with valuable insights to continuously improve your service. 

chatbot channels

A Chatbot on Any Channel

You can implement a chatbot on any channel. Did you know chatbots can also become voicebots? A virtual assistant that can chat and speak, all from the same database!

  1. Facebook Chatbot

  2. Website Chatbot

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What Chatbot Features Do You Need?

Personal chatbot

Personal

One of the biggest frustrations? Impersonal support. Make sure your chatbot can help your customers in a personal way. And don't forget, for some issues customers want to talk to a real person. It's all about finding the right balance.

Conversational chatbot

Conversational

Any virtual assistant should be able to have a chat in a natural way. Or, it should be very clear you have to choose from options. People will start chatting; your chatbot has to understand what they want. UX is important here.

Transactional chatbot

Transactional

Customers turn to chatbots not only for questions but also expect them to help them with transactions. Whether that's a change, purchase, or status update. Do they want to change their address, or buy tickets? Make sure they can!

Omnichannel chatbot

Omnichannel

Via which channels are your customers trying to reach you? With a chatbot your customers can reach you 24/7 via any channel. Did you know you can use the same database to deploy your bot on your website, on WhatsApp or even via the phone?

scripted vs ai chatbot

What’s the Difference Between Scripted and AI Chatbots?

A scripted chatbot follows a script. If a human asks a question, the bot follows the script of predefined answers to give the correct answer.

An AI chatbot uses Conversational AI and NLP to give the best possible answer. AI chatbots are smarter and can handle more complex conversations.

What is an AI chatbot?

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