Enable customers to self-serve and find valuable answers, at any time, on any channel and any device.
Remove the pressure on your customer service agents, enabling them to focus on more complex tasks.
Collect customer feedback via a chatbot and use our insight dashboards to continuously improve service.
Chatbots can automatically respond to customer queries quickly and efficiently at any time. This means your customer service agents have more time to deal with complex issues, and customers can receive instant answers, even out of office hours.
Provide 24/7 customer service
Resolve problems quickly and efficiently
Boost team productivity
Chatbots can start conversations with new customers, engage existing ones, and identify potential leads. This means your business can diversify its acquisition and lead generation strategy and improve sales efficiency without increasing headcount.
Build pipeline and increase sales
Cross-sell to existing customers
Reduce acquisition cost
Acquisition chatbots build sales pipelines and cross-sell to existing customers.
✓ Personal
Make sure your chatbot can help your customers in a personal way, even if that means handing over to a live agent.
✓ Transactional
Use your chatbots to help customers with transactions, whether a purchase, information or status update.
✓ Omnichannel
Make your chatbot available across any channel, including your website, WhatsApp, Google's Business Messages and more.
✓ Conversational
Ensure your chatbot can chat naturally, understand what customers want and offer the needed options.
WhatsApp’s success comes from its simplicity. We explore some of the specific benefits an AI chatbot brings to the WhatsApp channel – and why you should be using one.
Our chatbot can work for you on Instagram and connect to millions of potential customers. Discover all the benefits of adding CM.com to the most visual social channel of all.
There are many reasons to make a chatbot available through Facebook Messenger. Learn more about the potential of a Facebook Chatbot for engaging with leads and customers.
With an omnichannel chatbot, your customers can reach you via any channel. This means reduced waiting times and vital information on their favorite channel.
Missguided uses a chatbot to answer frequently asked customer questions and remove pressure from the customer service agents, decreasing live contacts and costs by 14%.
VIVID deployed an AI chatbot on its website and a voicebot on its Interactive Voice Response (IVR) system, allowing agents and customers to find answers quickly and simply.
DHL Parcel Benelux uses Chatbot Tracy to communicate with both businesses and consumers, providing real-time order updates and responding to customer service inquiries.
Domino's uses a WhatsApp chatbot to connect with more candidates and collect relevant information from the first message, including name, age, and address to build a candidate profile.
Use AI Chatbots to automate complex conversations without coding or human intervention.
Use Scripted Chatbots to automate customer service interactions and build dynamic FAQs.
Use Conversational IVR to create your AI voice assistant and automate phone conversations.
A chatbot is software that interacts with a human through written language. Chatbots are often found on websites or messaging channels such as WhatsApp, automating conversations and connecting customers with companies 24/7. Chatbots can answer customer inquiries without human agents, thus providing affordable effortless customer service.
Learn moreA scripted chatbot follows a script. If a human asks a question, the bot tracks the script of predefined answers to give the correct answer. An AI chatbot uses Conversational AI and Natural Language Processing (NLP) to provide the best possible solution. AI chatbots are more intelligent and can handle more complex conversations.
Learn moreA voicebot, also known as Conversational IVR, is software that uses AI, Natural Language Understanding (NLU) and speech-to-text (STT) alongside text-to-speech (TTS), to understand the intent and meaning of a human and respond in human language. Voicebots are often found via customer service numbers, allowing callers to engage with a self-service solution with their voice rather than speaking with a human agent.
Learn moreLive chat involves a live conversation between a company’s employee and a customer or lead. Chatbots refer to automated conversations with a customer or prospect and software. Chatbots can answer a range of predefined questions, such as 'What are your opening hours?' More sophisticated AI chatbots can help customers with subscription renewals, changing an address, or ordering food.
CM.com’s chatbots are compatible with the infrastructure and systems that your business currently uses and can be easily integrated with little or no code. In addition, integrate your data to make it even smarter and more effective with the passing of time. With standardised integrations ready to go, any configuration is possible. It’s truly a plug-and-play set-up.
Voicebots are growing in popularity and are arguably one of the biggest Customer Experience trends of the moment. But what exactly are voicebots? And how can they help your business? Discover our Conversational IVR Solution and read all about voicebots in this blog.
In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.
Meeting customer expectations remains customer service's biggest challenge. Speed, convenience, and qualitative assistance seem to be the most important aspects to achieve this. With the power of AI, customer questions can be identified, categorized, and resolved more quickly. Besides, your organization is continuously fed with data to improve the entire customer journey. Learn more about the Power of AI for Customer Service in this blog.
When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.
Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.
The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.
Do you recognize the feeling? Imagine you want to change your address, send a message, and await a reply. And you wait. And wait some more. Do you feel annoyed? Or will you try to get the job done via another channel? Now, back to your business. How easily can your customers reach you via their preferred channel?
With a chatbot, your customers can reach you via any channel, including your website, WhatsApp, or Facebook. This means chatbots reduce customer waiting times and provide them with vital information on their favourite, day-to-day messaging channels.
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