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Automate Conversations with a Chatbot

Enable customers to self-serve and reduce live contacts with scripted chatbots, AI chatbots, and voicebots.


Chatbot Benefits for Your Business

Offer 24/7 Customer Service

Enable customers to self-serve and find valuable answers, at any time, on any channel and any device.

Reduce Live Contacts

Remove the pressure on your customer service agents, enabling them to focus on more complex tasks.

Understand Your Customers

Collect customer feedback via a chatbot and use our insight dashboards to continuously improve service.



Support Your Customer Service Agents with a Chatbot

Chatbots can automatically respond to customer queries quickly and efficiently at any time. This means your customer service agents have more time to deal with complex issues, and customers can receive instant answers, even out of office hours.

  1. Provide 24/7 customer service

  2. Resolve problems quickly and efficiently

  3. Boost team productivity


Automate Your Sales Processes with a Chatbot

Chatbots can start conversations with new customers, engage existing ones, and identify potential leads. This means your business can diversify its acquisition and lead generation strategy and improve sales efficiency without increasing headcount.

  1. Build pipeline and increase sales

  2. Cross-sell to existing customers

  3. Reduce acquisition cost


How to Make a Chatbot Successful


Make sure your chatbot can help your customers in a personal way, even if that means handing over to a live agent.


Use your chatbots to help customers with transactions, whether a purchase, information or status update.


Make your chatbot available across any channel, including your website, WhatsApp, Google's Business Messages and more.


Ensure your chatbot can chat naturally, understand what customers want and offer the needed options.

Chatbots on Every Conversational Channel

Research report speed read the story here

WhatsApp Chatbot

WhatsApp’s success comes from its simplicity. We explore some of the specific benefits an AI chatbot brings to the WhatsApp channel – and why you should be using one.

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Research report personalization read the story here

Instagram Chatbot

Our chatbot can work for you on Instagram and connect to millions of potential customers. Discover all the benefits of adding to the most visual social channel of all.

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Research report speed read the story here

Facebook Chatbot

There are many reasons to make a chatbot available through Facebook Messenger. Learn more about the potential of a Facebook Chatbot for engaging with leads and customers.

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Research report speed read the story here

Omnichannel Chatbot

With an omnichannel chatbot, your customers can reach you via any channel. This means reduced waiting times and vital information on their favorite channel.

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A Chatbot for Every Industry

Questions About Chatbots? We Have Answers!

What is an AI chatbot?

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A chatbot is software that interacts with a human through written language. Chatbots are often found on websites or messaging channels such as WhatsApp, automating conversations and connecting customers with companies 24/7. Chatbots can answer customer inquiries without human agents, thus providing affordable effortless customer service.

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What’s the difference between scripted and AI chatbots?

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A scripted chatbot follows a script. If a human asks a question, the bot tracks the script of predefined answers to give the correct answer. An AI chatbot uses Conversational AI and Natural Language Processing (NLP) to provide the best possible solution. AI chatbots are more intelligent and can handle more complex conversations.

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What is a voicebot?

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A voicebot, also known as Conversational IVR, is software that uses AI, Natural Language Understanding (NLU) and speech-to-text (STT) alongside text-to-speech (TTS), to understand the intent and meaning of a human and respond in human language. Voicebots are often found via customer service numbers, allowing callers to engage with a self-service solution with their voice rather than speaking with a human agent.

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What's the difference between live chat and chatbots?

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Live chat involves a live conversation between a company’s employee and a customer or lead. Chatbots refer to automated conversations with a customer or prospect and software. Chatbots can answer a range of predefined questions, such as 'What are your opening hours?' More sophisticated AI chatbots can help customers with subscription renewals, changing an address, or ordering food.

How to integrate chatbots?

open vertical icon’s chatbots are compatible with the infrastructure and systems that your business currently uses and can be easily integrated with little or no code. In addition, integrate your data to make it even smarter and more effective with the passing of time. With standardised integrations ready to go, any configuration is possible. It’s truly a plug-and-play set-up.

Latest Articles

Apr 22, 2024 • Chatbots

Happy Clients, Happy Agents: the Platform Effect in Customer Service

As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.

Oct 16, 2023 • Chatbots

Voicebots: The Emerging Force for Customer Service

Voicebots are growing in popularity and are arguably one of the biggest Customer Experience trends of the moment. But what exactly are voicebots? And how can they help your business? Discover our Conversational IVR Solution and read all about voicebots in this blog.

Sep 22, 2023 • Chatbots

Chatbots in Action: Facebook Chatbots

In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.

Sep 13, 2023 • Chatbots

Chatbots in Action: Instagram Chatbots

Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.

Sep 08, 2023 • Chatbots

Omnichannel Chatbots: Create Once, Offer Everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

Aug 30, 2023 • Chatbots

How Generative AI Supercharges Your Customer Service

Meeting customer expectations remains customer service's biggest challenge. Speed, convenience, and qualitative assistance seem to be the most important aspects to achieve this. With the power of Generative AI, customer questions can be identified, categorized, and resolved more quickly. Besides, your organization is continuously fed with data to improve the entire customer journey. Learn more about the Power of GenAI for Customer Service in this blog.

Jun 30, 2023 • Chatbots

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

Jun 25, 2023 • Chatbots

Chatbots in Action: WhatsApp Chatbots

Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.

Generative AI chatGPT blog about new updates
Jun 22, 2023 • Chatbots's Next Steps into Generative AI: Upcoming Releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.

Chatbots on Every Conversational Channel

With a chatbot, your customers can reach you via any channel, including your website, WhatsApp, or Facebook. This means chatbots reduce customer waiting times and provide them with vital information on their favourite, day-to-day messaging channels.

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