Create your own voice applications in a flexible way with easy-to-use building blocks, while remaining full control.
Build engaging voice experiences and scale and modify your call flows with a wide array of customizable features.
Benefit from significant cost savings. With our simple usage-based pricing plan you only pay for what you use.
Our Voice API Apps enable any developer to create and maintain outbound call flows. It provides the required control and flexibility to easily build your own voice applications.
Use the API from a .NET or .NET Core application
Choose your preferred programming language
Gain new insights with detailed call event data
Implement your voice functionalities with a comprehensive set of APIs or SDKs and build voice applications with our easy-to-use prefab building blocks. Use our Voice API for:
Audio notifications (billing per minute)
One Time Passwords (billing per message)
Request DTMF (billing per minute)
Our Voice API Apps are a set of pre-configured apps for outbound scenarios. Jumpstart with one of our templates, integrate quickly what you need, and get your first call out.
The Voice Management app puts you 100% in charge of your voice traffic and provides detailed insights into your usage. With your API key, you can set up calls using our Voice API, or retrieve CDRs using the CDR API.
Easily scale your Concurrent Channels and Call Setups per Second. CM.com is able to handle both your inbound as well as outbound capacity.
Get insights into detailed information about each call for anti-fraud purposes, such as timestamp, destination, surcharges, and more.
With high uptime and a redundant setup, you can rely on our highly secure and ISO 27001 certified platform with 24/7/365 support.
Voicebots are growing in popularity and are arguably one of the biggest Customer Experience trends of the moment. But what exactly are voicebots? And how can they help your business? Discover our Conversational IVR Solution and read all about voicebots in this blog.
Who says Gen Z and millennials don’t like to pick up the phone and call? In many cases, the telephone is the preferred customer support contact method for 69% of consumers of all ages. At the same time, Google searches for “phone number customer service” in the US have continued to increase steadily over the past five years.
Thinking of customer service, the first image that comes to mind is people with headsets in a call center. Those days are gone – with all messaging channels playing a vital role in our daily lives, the call center has evolved into a contact center. We expect to communicate with companies as we do with friends and family. Sometimes a quick chat will do, while another time you prefer a phone conversation. At CM.com we understand this. That’s why we’ve added Voice as a channel to Mobile Service Cloud: connecting customers and companies via phone, and any messaging channel. In this article, you’ll find out more about Voice in Mobile Service Cloud.
What's more impactful than a personal, spoken message? The human voice is one of the most powerful ways to convey information to your customers, supporters, and employees. But how can you do it at scale? Voice campaigns enable you to reach people effectively, boosting engagement and reach while controlling costs.
The next time you walk into your favorite brick-and-mortar clothing store, try noting the number of service interactions you encounter in a single visit. You won't get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalized experiences that grab shoppers' attention.
Microsoft Teams has become a staple of the business world. Part of its boost in popularity is thanks to the fact that working from home became the norm in recent times. That it is currently one of the fastest growing products in the world should come as no surprise. Microsoft Teams handles our internal communications, meetings and offers options for document management and app integrations. But did you know you can also use it as a platform to make business calls?
If a business process or a system can be done better, faster, and cheaper, then it makes sense to embrace it wholeheartedly. That said, what do you know about VoIP?
Welcome to BYOC. In as little as two clicks you can avoid spending hundreds of Euros and weeks of integrations, extending your choice of SIP Trunk providers.
Sending SMS messages is easy, although there are some details that need attention. There is, for instance, quite some confusion in how to format telephone numbers correctly.
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