Simplify the customer experience and combine WhatsApp, Facebook Messenger, Apple Messages for Business, Twitter, RCS, SMS, & more, in one interface – or choose your customer preferred channel
Connecting to all messaging apps via one interface allows you to switch between channels so you can easily continue conversations with multiple customers through multiple channels.
Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
Use WhatsApp to talk to customers on their favourite messaging channel and exceed expectations.
Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Messages for Business.
Provide your customers with the rich, instant and interactive experience that they want by using Viber.
Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.
Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.
Telegram offers several unique characteristics, like being highly secure and share a diversity of rich content.
Engage with customers where and when they need it. Provide a conversational experience directly from Google Search and Maps.
Create rich, interactive and personalised experiences right within the #1 most used feature of phones today, the SMS inbox!
Business Messaging API | Mobile Service Cloud | Mobile Marketing Cloud | |
---|---|---|---|
Business Messaging API | Mobile Service Cloud | Mobile Marketing Cloud | |
WhatsApp Business |
✔ |
✔ |
✔ |
Apple Messages for Business |
✔ |
✔ |
|
Viber for Business |
✔ |
✔ |
✔ |
Facebook Messenger |
✔ |
✔ |
|
Instagram Messaging |
✔ |
✔ |
|
Google's Business Messages |
✔ |
✔ |
|
RCS Business Messaging |
✔ |
✔ |
✔ |
Telegram |
✔ |
With our unique Business Messaging API, you can send personalized messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.
Read moreWith the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.
Read moreThe Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.
Read moreGet started with one or all of our Conversational Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs.
Contact UsDiscover Our Price PlansThe best way to optimize customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more.
BMW Group has partnered with CM.com to collaborate and utilize our SMS gateway technology solution to power ConnectedDrive vehicles, globally.
Amphia is the first European hospital to use the new messaging service RCS for optimizing patient communication.
For its new campaigns, Coca-Cola aimed to take the customer experience to the next level with a Chatbot on WhatsApp Business.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
Social media plays a central role in modern-day customer engagement. Personalized messages on the favorite messaging platforms of your customers will skyrocket the customer experience and grow brand loyalty. Meta now introduced a new way to market to your audience: via Facebook Messenger.
Everybody has probably used (or at the very least heard of) Facebook and its communication channel Facebook Messenger. But did you know that Facebook Messenger can be of great added value for your business? Use this versatile channel to reach your audience!
Today, more and more customer engagement happens on social media. And with good reason. Personalized messages on the favorite messaging apps of your customers can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.
WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.
Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.
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