messaging
Conversational Channels

Business Communication on All Channels

Provide your customers with on-the-go access to your customer support via their favorite conversational channels.

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The Benefit of All Conversational Channels in One Place

All Your Customer's Preferred Channels

Simplify the customer experience and combine WhatsApp, Facebook Messenger, Apple Messages for Business, Twitter, RCS, SMS, & more, in one interface – or choose your customer preferred channel

Easily Alternate Between Channels

Connecting to all messaging apps via one interface allows you to switch between channels so you can easily continue conversations with multiple customers through multiple channels.

Use fully-integrated Premium Features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

API Integration or Software Solution?

See Which Channels Are Available

Business Messaging API Mobile Service Cloud Mobile Marketing Cloud
Business Messaging API Mobile Service Cloud Mobile Marketing Cloud

WhatsApp Business

Apple Messages for Business

Viber for Business

Facebook Messenger

Instagram Messaging

Google's Business Messages

RCS Business Messaging

Telegram

Discover Our Solutions for Every Business Need

Business Messaging API

Business Messaging API

With our unique Business Messaging API, you can send personalized messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.

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Mobile Service Cloud

Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.

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Mobile Marketing Cloud

Mobile Marketing Cloud

The Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.

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Ready to Start?

Get started with one or all of our Conversational Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs.

Contact UsDiscover Our Price Plans

Our Customer Success Stories

The best way to optimize customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more.

Explore all Customer Stories

Latest Articles

Successful Debt Collection With Consumer-Friendly Upgraded SMS
Apr 24, 2025 • Customer Experience

Successful Debt Collection With Consumer-Friendly Upgraded SMS

Debt collection can be a tough industry. Outstanding, late, or unpaid debts are tricky to manage and solve, and strict (security) regulations make the work complicated. On top of that, the industry has a reputation problem - many consumers see debt collectors as aggressive or unapproachable. But how does one make debt collection more efficient, more transparent, and more consumer-friendly?

Optimize Your Marketing Strategy with CM.com’s Voice Solution
Apr 24, 2025 • Voice

Optimize Your Marketing Strategy with CM.com’s Voice Solution

Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.

blog-ai-for-the-future
Apr 16, 2025 • CM.com

How to Build AI for the Future

You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.

Wero
Apr 10, 2025 • Payments

Wero Explained: The Future of Payments Across Europe

It still seems to be in the future, but Wero will soon replace local European payment methods. In several countries, Wero has already been introduced, such as in Germany, France and Belgium. The Netherlands will follow soon. What is Wero and what can you as a consumer or merchant expect from this new payment method?

blog-interview-halo-customer-service
Mar 20, 2025 • Chatbots

Chatting with the Near Future: AI's New Role in the Customer Experience

AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!

featured image agents of chance blog 2025  AI
Mar 13, 2025 • CM.com

Agents of Change

A contemplation on CM.com in the era of AI Agents.

blog-ai-agent-creation
Feb 27, 2025 • AI

How to Create AI Agents in Five Easy Steps

AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.

The maze of choices in the travel industry and how personalization can help
Feb 26, 2025 • Personalization

Hyperpersonalization Made Simple: Scalable, Self-learning & Fully Automated

More and more retailers and e-commerce companies are getting started with hyperpersonalization, and they have good reasons for it. After all, hyperpersonalization allows for true one-on-one interactions with customers, regardless of the size of your customer base. Want to know how your company can differentiate itself even more for the consumer? With the possibilities of artificial intelligence (AI), getting started is easier than you think.

Live 5 ways to optimize customer service in leisure
Feb 14, 2025 • Customer Experience

Make Your Contact Page Irresistible: 8 Essential Tips for Improved Customer Service

Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!

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