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Conversational Channels

Business Communication on All Channels•

Provide your customers with on-the-go access to your customer support via their favorite conversational channels.

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The Benefit of All Conversational Channels in One Place

All Your Customer's Preferred Channels

Simplify the customer experience and combine WhatsApp, Facebook Messenger, Apple Messages for Business, Twitter, RCS, SMS, & more, in one interface – or choose your customer preferred channel

Easily Alternate Between Channels

Connecting to all messaging apps via one interface allows you to switch between channels so you can easily continue conversations with multiple customers through multiple channels.

Use fully-integrated Premium Features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

Choose the Channels That Fit Your Customers' Needs

Communication Channel Advisor

Find the best communication channels to engage your audience.

Check Channel Advisor

API Integration or Software Solution?

See Which Channels Are Available

Business Messaging API Mobile Service Cloud Mobile Marketing Cloud
Business Messaging API Mobile Service Cloud Mobile Marketing Cloud

WhatsApp Business

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Apple Messages for Business

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Viber for Business

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Facebook Messenger

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Instagram Messaging

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Twitter for Business

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Google's Business Messages

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RCS Business Messaging

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Telegram

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Discover Our Solutions for Every Business Need

Business Messaging API

Business Messaging API

With our unique Business Messaging API, you can send personalized messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.

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Mobile Service Cloud

Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.

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Mobile Marketing Cloud

Mobile Marketing Cloud

The Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.

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Ready to Start?

Get started with one or all of our Conversational Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs.

Contact UsDiscover Our Price Plans

Our Customer Success Stories

The best way to optimize customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more.

Explore all Customer Stories

BMW Group has partnered with CM.com to collaborate and utilize our SMS gateway technology solution to power ConnectedDrive vehicles, globally.

Read the Story

Amphia is the first European hospital to use the new messaging service RCS for optimizing patient communication.

Read the Story

For its new campaigns, Coca-Cola aimed to take the customer experience to the next level with a Chatbot on WhatsApp Business.

Read the Story

Get Inspired

Dec 02, 2022 • Instant Messaging

SMS is 30 years old! 30 facts about SMS through the ages

Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.
Sep 27, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of packages being delivered worldwide on a daily basis, communications have become an integral part of the world of logistics. If there is one thing that customers want, it's helpful information about their packages. Did the order succeed? When will it arrive? How can it be returned? If you’re not engaging them on the right channels—the ones they want to use—you’ll see customer dissatisfaction skyrocket at critical moments. So how do you prevent that? Let's take a look at the many different touchpoints and interactions within the delivery journey.
Aug 24, 2022 • Instant Messaging

Why Do I Need a Google’s Business Messages Partner?

Google is making companies even more accessible through the launch of Google’s Business Messages, allowing customers to reach you in their moment of need. While the messaging service is available as an app, larger businesses are better suited to engage with customers through Google's Business Messages API, which requires partner support. Let's have a look at how this messaging channel is ideal for growing businesses looking to stay ahead of the competition.
Jun 19, 2022 • Instant Messaging

What Is Google’s Business Messages, Google's Mobile Conversational Channel?

Google’s Business Messages launched in 2017 and has been gaining traction over the past couple of years. With desktop emerging in 2021, it's a great solution for businesses and customers to interact directly from their Google My Business listing. We’ve broken down everything you need to know about Google's Business Messages to prepare you for this new addition to your omnichannel toolkit.
Jun 09, 2022 • Instant Messaging

Scale Your Business Communications With an SMS API Integration

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are. 
Jun 07, 2022 • Instant Messaging

How to Improve Customer Service With Google’s Business Messages

“How easy is it to do business with us?” If this is a question that you’ve asked your customers at any point in the last two years then you’re acutely aware of the importance of keeping your customers happy. If you haven’t asked this question, then you may find some valuable nuggets of information in this article.
Jun 02, 2022 • Instant Messaging

Why SMS Is Just as Relevant as Ever

When the first text was sent in December 1992, no-one would have predicted how popular SMS would become. In 1993, Nokia introduced its first mobile phone with an SMS feature, but owning a mobile phone was still relatively unusual. Fast forward through the next decade and SMS’s popularity exploded, with the lack of full keyboards on the handsets of the time being overcome with linguistic innovations such as ‘textspeak’.
Jun 01, 2022 • Instant Messaging

How to Choose Between Different Messaging Channels?

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
May 30, 2022 • Instant Messaging

An Intro to RCS Messaging for Marketers

How can your business use RCS Bussiness Messaging for marketing campaigns? Discover how RCS can help your brand share interactive content, engage with customers and increase brand engagement.
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