Automate business tasks, boost your team's productivity, and scale your business with AI agents.
Provide 24/7 support, multi-channel engagement, and personalized experiences with AI agents.
Easily monitor, control, and adjust your AI agents to align with your strategy and intervene when needed.
AI agents can perform complex tasks autonomously. Think of them as your always-on team members who can handle customer service, marketing, and operations tasks without constant supervision. Create AI agents that automate customer support responses, personalize marketing campaigns, schedule appointments, and analyze customer feedback—all while learning and improving with every interaction. Your AI agents work 24/7 to elevate your customer experience, freeing up your human team to focus on strategic decisions and tackling complex challenges.
Request a demoWith HALO, turning your ideas into AI agents is as simple as speaking to a colleague. Just describe what you need, equip your agents with the right tools, and watch them come to life. Build, test, and deploy your own workforce in a controlled and secure environment.
With HALO, you can build agents that offer 24/7 support and handle queries instantly. Equipped with the right tools, they can engage in personalized conversations and perform actions.
HALO integrates with your CDP and is able to have personal conversations that guide customers to the right offer, boosting conversions and satisfaction.
HALO let's you effortlessly manage team tickets, prioritize requests, keep teams updated on progress, and create an audit trail for continuous improvement.
With HALO, you create, automate, and control your AI in human language, making it possible for anyone on your team to enhance customer experience without technical barriers.
Equip your AI agents with tailored tools and resources for seamless integration with your systems via APIs, web browsers, and applications- ensuring smooth implementation.
Request a demoHALO gives you complete visibility into your Agents' behavior and performance. You'll know exactly what actions they've taken and why, allowing you to step in or offer feedback whenever it's needed.
No need to bring your own LLMs
Your data will not be used to train LLMs
No hallucinations or prompt injections
No PII is shared with our LLMs
LLMs hosted in Europe
Our Engagement Platform integrates powerful marketing and service tools with HALO, enabling your teams to work smarter and deliver fast, personalized interactions. Simplify your tech stack and create unforgettable customer journeys—all in one platform.
Discover moreRequest a personalized demo and, you'll see how easy it is to create, manage, and optimize AI agents that fit your unique needs. Whether you're looking to streamline customer support, automate marketing campaigns, or improve operations, our demo will give you a clear vision of how HALO can make it happen.
Agentic AI is a type of AI that can act autonomously to accomplish tasks. This means that AI agents can make decisions and take actions on their own, and they can even learn from themselves to improve over time.
Agentic AI can think, learn and adapt without needing constant interference or redirection. 'Agentic' means 'agent-like behavior, such as expressing agency or control on one's own behalf'.
An important component of Agentic AI are AI agents. These AI agents act as virtual employees with a certain degree of autonomy within the Agentic AI framework, designed to perform tasks on behalf of the business.
There are many types of AI agents, from agents that can help with order management to streamline services, give shopping advice to help convert and boost sales, and much more. And there is no real limit to how many AI agents a business can create..
So, how does one control AI agents? First, with a platform that has governance or quality assurance options, by setting clear objectives, and implementing role-based access. This makes sure that there is no unauthorized use possible with the AI tooling. And secondly, by actively monitoring the performance of the AI agents. Use dashboards to keep track on behavior and results, and tweak the AI agents accordingly to make sure everything works seamlessly and results keep improving.
You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
A contemplation on CM.com in the era of AI Agents.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximize their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimizing everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!
Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
Select a region to show relevant information. This may change the language.
HALO for Customer Service
