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Your business needs live chat | Just not the way you think

Highlighted article • Chat apps

Your business needs live chat | Just not the way you think

Webchat has been around almost as long as websites. For years, customer care teams used live chat on their websites to offer low-threshold conversations with their customers. However, traditional HTML based live-chat no longer properly serves the needs of your customers. Or your own, for that matter. These are the 3 reasons why.

Drive conversion with SMS landing pages | New and improved Pages

Mar 04, 2020 • SMS

Within the growing number of new messaging channels, SMS remains a popular and reliable messaging channel for mobile campaigns. By adding rich mobile landing pages to an SMS, you can further improve this channel’s ROI. And with our new and improved Pages app, you can now supercharge your mobile campaigns.

Platform updates: February 2020

Feb 25, 2020 • CM

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

CM.com and Intesi Group support Adobe Sign in integrating iDIN identification solution

Feb 06, 2020 • CM Sign

CM.com, specialist in Conversational Commerce, collaborates with Intesi Group, provider of Qualified Trust Services and data security products. With this cooperation both parties support Adobe’s vision of an open standard for digital signatures in the cloud being adopted worldwide by increasing digital signing with Adobe Sign in The Netherlands.

How to use WhatsApp Business – 3 creative tips with customer use cases

Jan 27, 2020 • WhatsApp

WhatsApp Business offers great opportunities for brands to increase their reach and visibility. This popular messaging channel empowers businesses to create extraordinary value for customers and improve brand engagement. The question, however, is how exactly this is achieved?

Platform updates: January 2020

Jan 23, 2020 • CM

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

CM Inspires: Innovation in Messaging | The Highlights

Jan 23, 2020 • CM

It’s January 22nd, 2020. Time for a new edition of CM Inspires, hosted at the CM Campus. With a full house, people were ready to hear all about the latest messaging innovations. Which just so happens to be the title of this edition. And from an exclusive seat at the back of the room, I’m now sharing the highlights of CM Inspires with whoever could not make it to Campus.

20 years CM.com | A trip down memory lane

Jan 21, 2020 • CM

This year, we’re celebrating the 20th ‘birthday’ of CM.com. These 20 years make for countless memorable moments, from game-changing moments for our brand to seemingly smaller moments that made a personal impact we will never forget. We asked the two founders, Jeroen van Glabbeek and Gilbert Gooijers: “What are the first memories that spring to mind, looking back on 20 years CM.com?”

How to use the WhatsApp Business solution in: The Sports Sector

Jan 08, 2020 • WhatsApp

In this series of sector-related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Sports and Fitness sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer journey of the athlete?

How do you attract customers to your WhatsApp channel for customer care? | 6 touch points

Jan 07, 2020 • WhatsApp

The answer to this question strongly depends on what goals you have in mind for your customer care. So, what is your WhatsApp use case? Throughout the customer journey, WhatsApp can be used to increase conversion rates and improve customer satisfaction. This means WhatsApp isn’t just here to help you solve incoming questions. Actively promoting the use of WhatsApp will help you promote sales. And because there are so many ways to promote WhatsApp as your communication channel, we’ll list here the most important ones!

Conversation starters: Where and how to direct your customers to WhatsApp

Jan 07, 2020 • WhatsApp

Adding WhatsApp as a customer care channel opens the door to improved efficiency of your customer care, as well as an optimized customer experience. But only if your customers actually use WhatsApp to get in touch with you instead of turning to calling and mailing. But how do you promote WhatsApp as your customer care channel?

Platform updates: December 2019

Dec 13, 2019 • CM

Over the past 12 months, we've shared 9 platform updates, released 37 new features, and introduced 4 new channels to our platform. In this final platform update video of 2019, we're taking you through our favorite moments.

The 19 highlights of 2019 for CM.com

Dec 10, 2019 • CM

Before the actual countdown to 2020 begins, we’re taking a trip down memory lane with a countdown of the 19 greatest highlights of ’19 for CM.com, founded 19 years ago. We asked our founders, CEO Jeroen van Glabbeek and COO Gilbert Gooijers, about their highlights of last year!

Why 2020 will be awesome: Trendwatchers on top tech innovations

Dec 10, 2019 • Innovation

Curious to find out what 2020 has in store? Luckily, the CM team is full of tech enthusiasts, always on top of upcoming trends in mobile. We asked our very own trendwatchers about the innovations for 2020 they’re most excited about. Ready? Here we go!