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Mobile Service Cloud

All-In-One Customer Service Software

Deliver superior experiences, engage customers, and increase customer happiness.

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Discover Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Agent Inbox, or automate your conversations with a chatbot.

Mobile Service Cloud, for frictionless service experiences.

Offer Support via All Channels

whatsapp
apple business chat
facebook messenger
sms
viber
instagram messaging
telegram
twitter
e-mail

Outperform Customer Expectations

Increase Customer Satisfaction

Let your customers communicate with you, the same way they do with friends and family, via their preferred channel. 

Boost Efficiency and Productivity

Manage all conversations efficiently. Use a chatbot to automate conversations or work together within the Agent Inbox.

Maximize ROI & Conversions

Happy customers convert more. Use Customer Profiles to personalize the entire customer journey and outperform expectations. 

Watch the video to get a first impression of Mobile Service Cloud. 

Communicate via All Channels in One Inbox

Interact with your customers through their preferred messaging channels like Live Chat, WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Agent Inbox. 

  1. One Agent Inbox for all conversations

  2. Streamline all conversations to increase quality and efficiency

  3. Provide service everywhere, to be easily accessible for customers

Discover All Features
Agent Inbox Mobile Service Cloud

Collaborate With Internal & External Teams

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. All in one Agent Inbox.

The options are endless: leave comments, snooze conversations or assign to the right colleague. 

  1. Communicate with customers, colleagues and partners via one Inbox

  2. Automatically assign conversations with skills-based routing

  3. Share conversations to offer a seamless customer experience

Integrate Software and Tools of Your Choice

Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.

Show customer data right next to the customers’ question. No need to search for data in multiple systems. 

  1. Integrate with your CRM, ERP or CDP 

  2. Enrich customer profiles with all available data

  3. Get more insights to measure the impact

chatbot conversation automated service

Automate Conversations With a Chatbot

Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.

  1. 24/7 Availability: always a quick response

  2. Seamless handover from bot to human

  3. Easy to build and manage, no need to code

More About Our Chatbots

Powerful Features to Optimize Customer Service

Team Collaboration

Skills-based routing helps you to involve the right colleagues and teams easily

Customer Profile

Build customer profiles with your CRM or CDP and other data sources

Mobile Service Cloud Best CCaaS Juniper

Best CCaaS Solution

Mobile Service Cloud has been awarded Platinum for best CCaaS (Contact Centre-as-a-Service) Solution. Every day, our developers are improving the omnichannel customer service solution. With Mobile Service Cloud, our customers offer support via e-mail, live chat, contact forms, WhatsApp Business Solution, Instagram DM, Facebook Messenger, Apple Messages for Business, Twitter DM, SMS, and soon also native telephony. Juniper Research recognizes CM.com as a challenger and disruptor in the CCaas market in the Future Digital Awards. 

Read the Press Release

How Other Brands Use Mobile Service Cloud

Free Paper: 8 Customer Service KPIs You Need to Measure

Paper 8 Customer Service KPIs

8 Customer Service KPIs

Setting the right KPIs for your customer service team will give focus and improve performance. In this paper, you will discover 8 measurable KPIs: Customer KPIs & Operational KPIs. By using customer service software, you can measure performance by set KPIs.

Read Paper

Pricing & Packages Mobile Service Cloud

Basic

Per user per month

€29
  • Agent Inbox

  • Predefined responses

  • Basic statistics and reporting

  • Scripted chatbot

  • Support via email

Advanced

Per user per month

€59
  • All Basic features included

    Min. 5 users

  • Customer profile (single integration)

  • Communications streams (max 10)

  • Internal & external team collaboration

  • VoIP-integration

  • Multiple brands and languages

  • Support via email, Live Chat, WhatsApp & phone

Pro

Per user per month

€109
  • All Advanced features included

    Min. 5 users

  • Customer profile (multi integrations)

  • Communications streams (max 50)

  • Advanced statistics and reporting

  • Conversion tracking

  • Conversational AI Cloud integration

  • 24/7 support via email, Live Chat, WhatsApp, and phone

    99.9% uptime guarantee

Request Custom QuoteDiscover All Features

Want to See What Mobile Service Cloud Can Do for You?

Have a closer look at our software and find out what it can mean for your business. Discuss the possibilities with one of our experts or watch the deep dive video.

Contact UsWatch Demo Video

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