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Mobile Service Cloud - Improve your Customer Care

Deliver superior experience, engage your customers through mobile and increase customer happiness.

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Mobile Service Cloud

Exceed your customer's needs and expectations

Customer Satisfaction

Increase your customer satisfaction by exceeding their expectations. Let your customers communicate with you, the same way they do with friends and family.

Full-Service Cloud

Reduce pressure on your customer care agents. Manage all conversations from one easy to use dashboard. Work efficiently between teams and automate recurring requests.

Seamless Conversations

Have seamless conversations regardless channel or time. Our smart data tooling generates 360 degree customer profiles so you are relevant at every interaction in their journey.

All-In-One Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Our conversation dashboard minimizes pressure on your agents and enables you to maximize NPS and ROI.

Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard.

One Cloud Including All Channels, Tools and Features

The Mobile Service Cloud offers all channels, tools, and features you need to provide superior customer experience, reduce pressure on your customer care team, and even improve business results.

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One Dashboard for All Channels

Questions are coming in via multiple channels and customers want quick answers. Handling all customer service requests can be overwhelming.

With Customer Contact you streamline all conversations to increase quality and efficiency of your customer care agents. Customer Contact makes life easier of every customer care agent.

Create order in the communication channels and save valuable time for your agents.

Use quick replies to reduce response time, continue the conversation across channels and seamlessly transfer chats to other teams to perfect your customer care process.

More on Customer Contact

All Available Channels

sms
whatsapp
apple business chat
viber
rcs
facebook messenger
telegram
twitter

Use a Chatbot to Automate your Conversations

Reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if the conversation becomes too complex. This way, you can still be of real value to your customers. 

  1. Available on any channel and device

  2. Easy to build and manage without programming

  3. Guaranteed results

More about our Chatbots
chatbot conversation automated service

Build Unique Customer Profiles

Regardless of channel, each conversation should be of value to your customer. With the Customer Data Platform of CM.com you can build unique customer profiles.

Based on the customer profiles you are able to take personalised marketing to the next level and be relevant for your customers on the right time.

By orchestrating your data to build rich 360 degree customer profiles, you can anticipate on your customer’s needs and offer the service to turn them into happy, returning customers.

To Customer Data Platform
CM Data

From Conversation to Conversion

The better your customer experience is the greater the chance you will get more happy and loyal customers. Those are customers who are more likely to convert to a sale, and buy on a more frequent basis at your brand.

Within the CM.com platform we enable you to have conversations on the preferred channel of your customers, let your manage all conversations in a highly efficient way and even take care of payments.

With our payment links and in-app payment solutions like Apple Pay, your customer can make a purchase without ever leaving the conversation.

More about Payments
In-app payments

Mobile Service Cloud - Pricing

Basic

From €19 / month

  • Omnichannel dashboard

  • Quick & automated replies

  • Basic statistics & reports

  • Support: Email ticket support - business hours

  • Channels: Access to all channels

Advanced

From €39 / month

  • All basic features

  • + Skills-based routing

  • + Advanced statistics & reports

  • + Software integrations

  • Support: Email / chat / phone - business hours

  • Channels: Access to all channels

Pro

Price on request

  • All advanced features

  • + 360 customer profiles

  • + Customer branding & style

  • + Customer Satisfaction Measurement

  • + Screen sharing

  • Support: Email / chat / phone - 24/7

    99.95% Uptime Guarantee

  • Channels: Access to all channels

Schedule a demo Configure now

Related articles

The Experience Starts at Home

Aug 17, 2020 • Mobile Service Cloud
The bar that represents the acceptable level of customer experience is continuously being raised. What was good enough for your audience last year, won’t cut it this year. Especially in a competitive industry like leisure. Think of a day out at the museum, theme park or a zoo. Leisure functions on great customers experience, so that’s what needs to be done.

Do you mean Customer Experience, Customer Service or Customer Care?

Aug 06, 2020 • Mobile Service Cloud
The words in the title are used a lot lately. And not because they can be called buzzwords, but because companies need to invest into building a strong customer experience if they want to keep up with their competitors. Talking about customer experience, you should not forget about customer service and care. In this blog, we are going to clarify the differences between these terms.

Send Rich WhatsApp Message Templates with Campaigns

Jul 23, 2020 • Mobile Service Cloud
Now, you can easily send out Rich WhatsApp notifications with our Campaigns tool. We empower you to send out (rich content) WhatsApp Templates Messages within a few clicks in bulk. Campaigns is the easiest way to push highly relevant and personalised messages quickly and easily to your audience.

How to Dress for Mobile Commerce Success in the Fashion Industry

Jul 09, 2020 • Mobile Service Cloud
Nothing makes (most) of us happier than a good shopping spree. But, the way we are shopping is changing. For years, eCommerce was on the rise, nowadays it should make way for m-commerce. But what is m-commerce, and how does it differ from eCommerce? It’s actually simple. M-commerce stands for mobile commerce, which involves shopping through a mobile device, while e-commerce involves online shopping through a computer. In this article we are diving into the mobile trends of the Fashion industry and how you can integrate mobile in each step of a customer’s shopping journey.

The Role of Chatbots in an Uncertain Society

Jun 19, 2020 • Mobile Service Cloud
From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and personalised services to their customers.

How to improve customer communication with omnichannel conversations

Jun 03, 2020 • Mobile Service Cloud
Effective communication fosters trust and builds relationships, playing an essential role in both personal and professional life. By offering helpful feedback and encouraging open-mindedness, effective communication contributes to the success of any business, regardless of sector and size.

A key driver of customer satisfaction, one platform for multi-channel messaging

May 27, 2020 • Mobile Service Cloud
The way today’s customers interact with brands is fundamentally shifting. We are moving from the digital era to the conversational era. Customers find, compare, and buy on their mobile phones. This is exactly why instant-messaging apps have become so natural for both personal and professional communication.

Setting up a Multichannel Retail Strategy - 5 tips

May 11, 2020 • Mobile Service Cloud
When doing business online, just having a well-designed webshop with nice products isn’t enough. If you want consumers to select your shop over the competitors, a smart multichannel retail strategy is key. Here, we’re sharing 5 tips on how to get your customers flocking to your retail store.
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