One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Agent Inbox, or automate your conversations with a chatbot.
Mobile Service Cloud, for frictionless service experiences.
Increase Customer Satisfaction
Let your customers communicate with you, the same way they do with friends and family, via their preferred channel.
Boost Efficiency and Productivity
Manage all conversations efficiently. Use a chatbot to automate conversations or work together within the Agent Inbox.
Maximize ROI & Conversions
Happy customers convert more. Use Customer Profiles to personalize the entire customer journey and outperform expectations.
Watch the video to get a first impression of Mobile Service Cloud.
Interact with your customers through their preferred messaging channels like Live Chat, WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Agent Inbox.
One Agent Inbox for all conversations
Streamline all conversations to increase quality and efficiency
Provide service everywhere, to be easily accessible for customers
With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. All in one Agent Inbox.
The options are endless: leave comments, snooze conversations or assign to the right colleague.
Communicate with customers, colleagues and partners via one Inbox
Automatically assign conversations with skills-based routing
Share conversations to offer a seamless customer experience
Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.
Show customer data right next to the customers’ question. No need to search for data in multiple systems.
Integrate with your CRM, ERP or CDP
Enrich customer profiles with all available data
Get more insights to measure the impact
Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.
24/7 Availability: always a quick response
Seamless handover from bot to human
Easy to build and manage, no need to code
Skills-based routing helps you to involve the right colleagues and teams easily
Build customer profiles with your CRM or CDP and other data sources
Mobile Service Cloud has been awarded Platinum for best CCaaS (Contact Centre-as-a-Service) Solution. Every day, our developers are improving the omnichannel customer service solution. With Mobile Service Cloud, our customers offer support via e-mail, live chat, contact forms, WhatsApp Business Solution, Instagram DM, Facebook Messenger, Apple Messages for Business, Twitter DM, SMS, and soon also native telephony. Juniper Research recognizes CM.com as a challenger and disruptor in the CCaas market in the Future Digital Awards.
Read the Press ReleaseFind out how My Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud. For the optimal customer experience.
Revolution Beauty interacts with hundreds of people each day. To maximize productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.
In B2B, customer expectations are increasing. You expect the same experience in B2B, as you have in your daily life. At Centralpoint, they embraced this.
YourSurprise not only offers personalized gifts, but also personal service in 23 countries. The team senses culture and adapts its service to customer preferences.
Setting the right KPIs for your customer service team will give focus and improve performance. In this paper, you will discover 8 measurable KPIs: Customer KPIs & Operational KPIs. By using customer service software, you can measure performance by set KPIs.
Read PaperPer user per month
Agent Inbox
Predefined responses
Basic statistics and reporting
Scripted chatbot
Support via email
Per user per month
All Basic features included
Min. 5 users
Customer profile (single integration)
Communications streams (max 10)
Internal & external team collaboration
VoIP-integration
Multiple brands and languages
Support via email, Live Chat, WhatsApp & phone
Per user per month
All Advanced features included
Min. 5 users
Customer profile (multi integrations)
Communications streams (max 50)
Advanced statistics and reporting
Conversion tracking
Conversational AI Cloud integration
24/7 support via email, Live Chat, WhatsApp, and phone
99.9% uptime guarantee
Have a closer look at our software and find out what it can mean for your business. Discuss the possibilities with one of our experts or watch the deep dive video.
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