We are pleased to announce the successful launch of our innovative Generative AI capabilities. This release represents the latest advancement in our ongoing AI investment efforts. Read all about our new integrated Generative AI features.Read the press release
Customers choose how they interact with companies. All they want is to get their message across; regardless of the channel. Keep up and provide the same level of customer experience across channels. Mobile Service Cloud is channel agnostic: all channels are available in one inbox and can be managed in the same way. The focus is on the conversation: for agents and customers.
Manage conversations from all channels in one Agent Inbox
Support via email, live chat, phone, and all messaging channels
Insights into all previous conversations; from any channel
Personal customer service can change the way people experience your business. People value conversations more when they feel a connection.
Use the right data to understand the customer and the situation better. This helps to make every conversation personal from the start. In Mobile Service Cloud, you can integrate all data, and show it right next to the conversation.
See all data in the conversation with a 360° customer profile
Invite customers for a co-browsing session in live chat
Help agents easily find all available data - within one view
Customer service = people business. It's about humans communicating with humans. The best software has a human-first approach, making life easier for employees and customers.
With the right tools, agents can work more efficiently. Customers will be helped by the right expert immediately. No need to wait. No need to repeat your question over and over again.
Smart inbox management: SLA prioritization & snooze options
Skills-based routing for expert advice
Efficiency enhancers like a chatbot and answer suggestions
By collaborating efficiently, you can give the right answer sooner, enabling you to help the customer in the first conversation. After all, customer service is not a one-man job. Service is intertwined throughout the customer journey; and throughout your business.
With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers.
Open collaboration system for full transparency
Ask questions to colleagues or partners via live chat or email
Communicate with customers, colleagues, and partners in one view
Get insights in conversations and performance
We live in a 24/7 world. With a chatbot, you can offer immediate response times.
A seamless handover to Mobile Service Cloud ensures the right help for everyone. Live, human support is always needed.Chatbot solutions
Revolution Beauty interacts with hundreds of people each day. To maximize productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.
In B2B, customer expectations are increasing. You expect the same experience in B2B, as you have in your daily life. At Dustin, they embraced this.
YourSurprise not only offers personalized gifts, but also personal service in 23 countries. The team senses culture and adapts its service to customer preferences.
Discover how other brands use Mobile Service Cloud to optimize their customer service.
Watch the video to get a first impression of our customer service software.
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