Contact Help
Contact

Mobile Service Cloud.

All-in-one Customer Service Software to deliver superior experiences, engage customers, and increase customer happiness.

Contact UsWatch Demo Video

Discover Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Agent Inbox, or automate your conversations with a chatbot.

Mobile Service Cloud, for frictionless service experiences.

Offer Support via All Channels

whatsapp
apple business chat
facebook messenger
sms
viber
telegram
twitter
e-mail

Outperform Customer Expectations

Increase Customer Satisfaction

Let your customers communicate with you, the same way they do with friends and family, via their preferred channel. 

Boost Efficiency and Productivity

Manage all conversations efficiently. Use a chatbot to automate conversations or work together within the Agent Inbox.

Maximize ROI & Conversions

Happy customers convert more. Use Customer Profiles to personalize the entire customer journey and outperform expectations. 

Watch the video to get a first impression of Mobile Service Cloud. 

#1 Software Solution for Customer Service

  1. Communicate via All Channels

  2. Collaborate With All Teams

  3. Integrate Software and Tools

  4. Automate Conversations

Communicate via All Channels in One Inbox

Interact with your customers through their preferred messaging channels like Live Chat, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Agent Inbox. 

  1. One Agent Inbox for all conversations

  2. Streamline all conversations to increase quality and efficiency

  3. Provide service everywhere, to be easily accessible for customers

Discover All Features
Agent Inbox Mobile Service Cloud

Collaborate With Internal & External Teams

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. All in one Agent Inbox.

The options are endless: leave comments, snooze conversations or assign to the right colleague. 

  1. Communicate with customers, colleagues and partners via one Inbox

  2. Automatically assign conversations with skills-based routing

  3. Share conversations to offer a seamless customer experience

Integrate Software and Tools of Your Choice

Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.

Show customer data right next to the customers’ question. No need to search for data in multiple systems. 

  1. Integrate with your CRM, ERP or CDP 

  2. Enrich customer profiles with all available data

  3. Get more insights to measure the impact

chatbot conversation automated service

Automate Conversations With a Chatbot

Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.

  1. 24/7 Availability: always a quick response

  2. Seamless handover from bot to human

  3. Easy to build and manage, no need to code

More About Our Chatbots

Want to See What Mobile Service Cloud Can Do for You?

Have a closer look at our software and find out what it can mean for your business. Discuss the possibilities with one of our experts or watch the deep dive video.

Contact UsWatch Demo Video

Powerful Features to Optimize Customer Service

Agent Inbox

Manage all conversations from every channel in one convenient inbox

Live Chat

Chat real-time with your visitors via a customizable live chat widget

Chatbot

Create your own chatbot to automate conversations and answer instantly

Team Collaboration

Skills-based routing helps you to involve the right colleagues and teams easily

Customer Profile

Build customer profiles with your CRM or CDP and other data sources

Statistics

Discover statistics in the reporting, such as 'response time' or 'availability'

How Other Brands Use Mobile Service Cloud

Be inspired by other brands and businesses. Find out how they improve their customer service with Mobile Service Cloud. The most trusted customer service software by companies in retail, service, leisure, travel, B2B, events, and many more.

Find out how My Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud. For the optimal customer experience.

Read More

Revolution Beauty interacts with hundreds of people each day. To maximize productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.

Read More

In B2B, customer expectations are increasing. You expect the same experience in B2B, as you have in your daily life. At Centralpoint, they embraced this. They offer great customer service.

Read More

Free Paper: 8 Customer Service KPIs You Need to Measure

Paper 8 Customer Service KPIs

8 Customer Service KPIs

Setting the right KPIs for your customer service team will give focus and improve performance. In this paper, you will discover 8 measurable KPIs: Customer KPIs & Operational KPIs. By using customer service software, you can measure performance by set KPIs.

Read Paper

Pricing & Packages Mobile Service Cloud

Basic

Per user per month
€19

  • Omnichannel inbox

  • Predefined responses

  • Basic statistics and reporting

  • Scripted chatbot

  • Support via email

Advanced

Per user per month
€49

  • All Basic features included

    Min. 5 users

  • Customer profile (single integration)

  • Communications streams (max 10)

  • Internal & external team collaboration

  • VoIP-integration

  • Multiple brands and languages

  • Support via email, Live Chat, WhatsApp & phone

Pro

Per user per month
€99

  • All Advanced features included

    Min. 5 users

  • Customer profile (multi integrations)

  • Communications streams (max 50)

  • Advanced statistics and reporting

  • Conversion tracking

  • Conversational AI Cloud integration

  • 24/7 support via email, Live Chat, WhatsApp, and phone

    99.9% uptime guarantee

Request Custom QuoteDiscover All Features

Latest Articles

Chatbot vs. Live Chat: which is right for you?

Oct 12, 2021 • Mobile Service Cloud
Chat is quickly becoming many customers’ favorite way to communicate with brands. From getting their problems solved quickly to finding out more information about a company’s products or services, chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.

Level Up Your Live Chat: Four Tips for Keeping Customers Happy and Increasing Conversion

Oct 01, 2021 • Mobile Service Cloud
Customers love live chat, with 46% preferring it over all other forms of digital communication. Instead of having to sit through cheesy tunes as they wait to speak to a customer service rep over the phone, live chat gives customers the convenience of short wait times – while still being able to talk through their issues with a real advisor. 

How to make flexibility the key to every successful marketing strategy

Sep 15, 2021 • Mobile Service Cloud
It’s widely accepted that change is the only constant in the modern business environment (Forbes, 2017). If businesses don't build marketing strategies with built-in flexibility, they won’t be able to adapt to and respond to this change. You can have the best marketing strategy in the world, but if it doesn’t allow you to take advantage of an opportunity in almost real time, or change your messaging based on fluctuating market conditions, it won’t be successful for long. Changes in consumer behavior or new competitive offerings can make any good marketing strategy obsolete, but the ability to adapt allows businesses to respond to problems and seize new opportunities the moment they arise. Here is how modern communications platforms help businesses identify opportunities and respond with flexibility to give them a competitive advantage.

7 Tips to Improve Your eCommerce Customer Experience

Aug 18, 2021 • Mobile Service Cloud
Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 7 ways to improve your customer service experience and retain more buyers.

How to Choose the Right Customer Service Software

Aug 10, 2021 • Mobile Service Cloud
Your customer service approach can be a serious competitive advantage. Gartner claims that 80% of companies mainly compete on their customer experience. While Microsoft reports that 96% of consumers say that customer service is a huge factor in how loyal they are to a brand. How can you boost your customer satisfaction and retention rates with superior customer service? With the help of the right customer service software. Encompassing a huge variety of tech — customer service software refers to any tool used to monitor, organize, and address customer service inquiries. In this blog, we walk you through the benefits of customer service software and the factors to consider when choosing a tool for your team.

5 Tips to Build the Best Chatbot

Jul 09, 2021 • Mobile Service Cloud
A growing number of companies are discovering the benefits of chatbots. Unfortunately, there are also a number of pitfalls, which may prevent your chatbot from providing the most optimal experience. With the tips in this article, you'll create a successful chatbot.

8 Hot Topics in Hospitality

Jun 29, 2021 • Mobile Service Cloud
The hospitality industry is different from other industries, because the customer experience is thé product. Success is achieved by consistently delivering an excellent customer experience. This is challenging as the wishes of your guests are ever-changing. What is considered an excellent experience today may be different in a year. New trends are developing at a rapid pace and are also influenced by other industries. These days, digital- and physical service are intertwined, with fast and intelligent (self) service at its core. In this blog, we share the 8 hottest topics in the hospitality industry. Some of them are accelerated due to COVID-19, but they're all just as relevant.

7 Tips for eCommerce Customer Service Success [including checklist]

May 20, 2021 • Mobile Service Cloud
The eCommerce industry thrives on instant gratification and convenience. Customers expect a matching experience: see a product, check-out within seconds, at your doorstep the next day. Your service should also be fast, easy, and satisfying. If you cannot live up to the ever-rising customer expectations, they will look elsewhere. With our 7 tips, you can see where you stand and what you can improve. Use the checklist to define your service strategy.

Why 2021 Is the Year to Start With a Chatbot

Mar 10, 2021 • Mobile Service Cloud
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?
Global
CM.com logo +31 (0) 76 572 70 00

Is this region a better fit for you?

Go