The overall donor retention rate is only 34% Year-Over-Year. Online donors show a much higher retention rate of 66%. By implementing an online strategy, you can increase your retention.
In 2020, 13% of all fundraising came from online donations. This percentage is expected to grow every year. This offers new and interesting possibilities for fundraising.
Since 2015 the percentage of online donations made on a mobile device has doubled. Indicating that more and more donors are using their mobile devices for this purpose.
Watch the video to get an impression of what you can do to stay in the game reach the dwindling pool of donators.
Read more in our blogFundraisers that are constrained by time need speed and efficiency. CM.com enables them to quickly set up and seamlessly scale up. Our proven infrastructure is able to handle large amounts of simultaneous calls, messages, and payment transactions.
With our global presence, we are able to facilitate global fundraising campaigns. Our messaging and customer engagement solutions can help you reach your donors all over the world. Our local offices can help you choose the right channels and for each region.
Local charities need strong engagement with their local community, and CM.com helps them do that. Cloud software such as the Customer Data Platform enables charities to personalize their customer interactions, be more relevant, and increase donor retention.
Two well-known names in the charity sector have linked their platforms: Kentaa and CM.com. With their complementary products, they can support organizations even better in online fundraising, both in the Netherlands and internationally.
It concerns the payment platform and the marketing software of CM.com and Digicollect and the Kentaa platform. This allows charities to save on transaction costs and to activate their own collectors, action starters, and donors with automated mobile customer journeys.
Customer service can make a difference in loyalty. With good service, people are more likely to keep supporting your charity.
Discover new and interesting possibilities for fundraising. An online strategy will help to increase your donor retention rate.
Technology should work for people, not against them. Streamlining your operations will enhance the experience for both donators and collectors.
Customer service can make a difference in loyalty. With good service, people are more likely to keep supporting your charity.
Read moreDiscover new and interesting possibilities for fundraising. An online strategy will help to increase your donor retention rate.
Read moreTechnology should work for people, not against them. Streamlining your operations will enhance the experience for both donators and collectors.
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