Reach your donors and supporters where they spend their time with marketing tools designed for a mobile world.
Charities
of charities have started offering online services in response to Covid-19 (The Charity Digital Skills Report 2021)
of charities have deployed digital to speak to new audiences (The Charity Digital Skills Report 2021)
of charities now have a digital strategy in place (The Charity Digital Skills Report 2021)
of all donations were digital in 2020 and this is likely to increase again in 2021 (Global Trends in Giving survey 2020)
Fundraisers that are constrained by time need speed and efficiency. CM.com enables them to quickly set-up and seamlessly scale-up. Our proven infrastructure is able to handle large amounts of simultaneous calls, messages and payment transactions.
With our global presence we are able to facilitate global fundraising campaigns. Our messaging and customer engagement solutions can help you reach your donors all over the world. Our local offices can help you choose the right channels and for each region.
Local charities need strong engagement with their local community and CM.com helps them do that. Cloud software such as the Customer Data Platform enables charities to personalise their customer interactions, be more relevant and increase donor retention.
Let your supporters communicate with you via their preferred messaging channel.
Create superior experiences that increase volunteer engagement and activity.
Choose your payment methods and accept payments on any channel or device.
Manage all conversations efficiently with supporters in one Omnichannel Inbox.
With the right software you can answer all of your supporters questions.
Supporters want to hear about the latest fundraising activites. Ensure you promote your fun run, music event and quiz night where your supporters are. Reach your supporters, automate conversations and share new fundraising events on their preferred mobile messaging channel. CM.com's Mobile Marketing Cloud enables you to build omnichannel marketing campaigns via Email, SMS, Push, WhatsApp, Apple Messages for Business, and Voice.
Mobile Marketing CloudSupporters want simple payment methods for fast and easy donations. Remove the friction and allow your donors to pay the way they want to. Get started with the payment methods available from the CM.com platform via Visa, Mastercard, PayPal and more.
Payments PlatformOmnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one Customer Service Software to deliver superior experiences, engage volunteers, and increase supporter satisfaction.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your charity realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
AI Agents retrieve customer data, update appointments, and take actions in your systems. That puts privacy, security, and compliance front and center. Four questions determine whether your project stalls for months or goes live fast. Here’s what to arrange, and how HALO helps.
AI agents on WhatsApp, Instagram and Messenger aren't new, but Meta now supplies its own. Here's what Meta Business Agent does, what it costs, and how it compares to CM.com's own agentic AI platform, HALO.
Ask HALO builds, debugs and maintains AI agents from inside HALO Studio, with full access to your agents, tools and conversation history. See how CheapCargo, Preston Palace, Winparts and Intergamma use it.
You've been sending SMS messages to your customers for years. Delivery rates are high, they work on every phone, and your customers are familiar with the channel. SMS does exactly what it's supposed to do. But that's also the problem: SMS delivers messages, it doesn't start conversations.
Does your business depend on high-volume email communication? Then you want that infrastructure to be reliable and fast. When it comes to sending millions of messages, you need performance, uptime, and control at scale. And of course, you don't want to break the bank either. We have just the thing for you: the Email Gateway API.
Customer service teams are used to precise analytics. Average handle time, first contact resolution, CSAT scores, numbers that are clean, comparable, and easy to report on. AI agents change that dynamic in a fundamental way.
The customers who call are not a random sample of your customer base. They tried the FAQs. They sent a message. They waited, or they did not bother, because what they need to say is too complicated, too urgent, or too important to type. By the time they pick up the phone, they are already a little frustrated and already invested in getting an answer. The next three minutes will shape how they feel about your business more than any chat ever could. That is who voice AI is talking to. And most voice AI is not built with that person in mind.
WhatsApp is rolling out one of its most-requested privacy features: usernames. Starting June 2026, your customers will be able to hide their phone number when messaging your business, and that change has real implications for how you identify customers, run campaigns, and structure your data.
A contemplation on CM.com in the era of AI agents.
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