Charity begins online•

Reach your donors and supporters where they spend their time with marketing tools designed for a mobile world.

Book a demo

83%

of charities have started offering online services in response to Covid-19 (The Charity Digital Skills Report 2021)

78%

of charities have deployed digital to speak to new audiences (The Charity Digital Skills Report 2021)

60%

of charities now have a digital strategy in place (The Charity Digital Skills Report 2021)

80%

of all donations were digital in 2020 and this is likely to increase again in 2021 (Global Trends in Giving survey 2020)

One-off fundraisers

Fundraisers that are constrained by time need speed and efficiency. CM.com enables them to quickly set-up and seamlessly scale-up. Our proven infrastructure is able to handle large amounts of simultaneous calls, messages and payment transactions.

Global charities

With our global presence we are able to facilitate global fundraising campaigns. Our messaging and customer engagement solutions can help you reach your donors all over the world. Our local offices can help you choose the right channels and for each region.

Local charities

Local charities need strong engagement with their local community and CM.com helps them do that. Cloud software such as the Customer Data Platform enables charities to personalise their customer interactions, be more relevant and increase donor retention.

Improve Satisfaction

Let your supporters communicate with you via their preferred messaging channel.

Boost Moral

Create superior experiences that increase volunteer engagement and activity.

Online Donations

Choose your payment methods and accept payments on any channel or device.

Succeed Expectations

Manage all conversations efficiently with supporters in one Omnichannel Inbox.

Real-Time Answers

With the right software you can answer all of your supporters questions.

Supporters want to hear about the latest fundraising activites. Ensure you promote your fun run, music event and quiz night where your supporters are. Reach your supporters, automate conversations and share new fundraising events on their preferred mobile messaging channel. CM.com's Mobile Marketing Cloud enables you to build omnichannel marketing campaigns via Email, SMS, Push, WhatsApp, Apple Messages for Business, and Voice.

Mobile Marketing Cloud Read blog

Supporters want simple payment methods for fast and easy donations. Remove the friction and allow your donors to pay the way they want to. Get started with the payment methods available from the CM.com platform via Visa, Mastercard, PayPal and more.

Payments Platform

Infographic: Make More Impact With Your Charity

Learn about new and effective ways to attract potential donators and turn them into ambassadors with the help of smart solutions.

Download the infographic

Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.

All-in-one Customer Service Software to deliver superior experiences, engage volunteers, and increase supporter satisfaction.

Deliver exceptional customer experience and self-service with our Conversational AI Cloud.

May 29, 2023 • Mobile Service Cloud

Service enquiries from WhatsApp Business made simple

WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? And how can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.

May 22, 2023 • Conversational Commerce

Introducing Instagram Marketing Messages

Today, more and more customer engagement happens on social media. And with good reason. Personalised messages on consumers' favourite messaging apps can truly benefit your brand awareness. Instagram's new Marketing Messages feature offers a great marketing tool to be visible where your customers are and re-engage them to boost those conversion rates.

May 22, 2023 • Mobile Service Cloud

A question of sport: delivering better customer experiences

Great customer service keeps fans wanting more, but how do you deal with the ebb and flow of customer contact in sports organisations?

May 15, 2023 • Customer Experience

Peak moments in eCommerce: how to keep your customer service on point

Customer service is essential year-round, but the pressure increases during the retail and eCommerce holiday season: sharply rising from November to December. More orders come in, which means more customer interactions.

May 08, 2023 • WhatsApp

Showcase your products with WhatsApp Business Product Messages

You might already be using WhatsApp Business as a communications channel for things like customer service, customer feedback, and marketing. However, what many people have yet to discover is the power of WhatsApp Product Messages as a highly innovative and effective way to boost your sales potential on one of the world's most popular online messaging channels.

May 03, 2023 • WhatsApp

How to make the most of WhatsApp Business Search

WhatsApp Business has continued its support for businesses with the introduction of its search functionality, WhatsApp Business Search. WhatsApp users can now easily find businesses to interact with, meaning customers can get answers faster whenever they want. But what is WhatsApp Business Search? And how can your business engage customers via the search functionality?

May 01, 2023 • Customer Experience

Hyper-personalisation made simple: scalable, self-learning and fully automated

Retail and eCommerce businesses are adopting hyper-personalisation at an increasing rate. And they have good reason to do so. Hyper-personalisation moves the consumer towards actual 1-2-1 experiences. Experiences that increase engagement and, ultimately, purchases. But how can your business implement true hyper-personalisation? Given the potential of artificial intelligence (AI), getting started is simpler than you would imagine.

Apr 24, 2023 • Marketing

Peak moments in eCommerce: how to prepare with data

The retail and eCommerce holiday season, or the Q4 high season, may seem far away, but now is the time to explore how to prepare to make the most out of it and garner the best results. This article will explore the essential data to analyse and prepare your business for busier times.

Apr 20, 2023 • Chatbots

Six chatbot examples for great customer experiences

Companies use chatbots for various reasons, “productivity” can be a key motivational factor, for example. But chatbots come in many forms and sizes. To have a successful chatbot, you need to think about what you want to achieve, what kind of bot you need to do so, where to apply a bot, and which type of bot. In this blog, we’ll walk you through some of the most successful chatbot examples of our global customers and show you how you can use them to improve customer experience.