estimated registered NGOs in South Africa varying in size and operating in the formal and informal economy
of charities have deployed digital to speak to new audiences since COVID-19 pandemic (The Charity Digital Skills Report 2021)
of charities now have a digital strategy in place (The Charity Digital Skills Report 2021)
of all donations were digital in 2020 and this is likely to increase again in 2021 (Global Trends in Giving survey 2020)
NGOs need strong engagement with their local community and CM.com helps them do that. Cloud software such as Mobile Marketing Cloud enables NGOs to personalise their beneficiaries interactions, to be more relevant and increase engagement.
Engage your beneficiaries using messaging channels such as SMS, WhatsApp, and Facebook Messenger to offer more accurate advice about effectively managing cropping and crop disease.
During the COVID-19 pandemic, many people were turning to non-government organisations for healthcare information, resources and support. You can scale to meet those needs by offering access to important information using messaging channels and chatbots.
Build relationships and mobilise your donors, supporters and volunteers by reaching them on the communication channels they prefer, from SMS to email. Personalise messages and start 2-Way conversations to inspire action for social change.
Use messaging channels to deliver an effective donor engagement or supporter communication strategy, you need insights and data. By conducting surveys, your marketing or outreach strategies could better meet your supporter’s communications preferences.
SMSRevamp your crisis hotline to meet the specific requirements of your community, ensure anonymity, and accept calls via any channel. Provide disaster and emergency aid through beneficiaries preferred channels Easy-to-remember short numbers, support for SMS and WhatsApp messages, and chatbots to collect the information you need to prioritise requests will make it easier for customers to contact you.
VoiceMake it easier for people to communicate with your organisation. Choosing the best Conversational Channels for you and your beneficiaries is important. Download our guide to discover each channel.
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