Charities
estimated registered NGOs in South Africa varying in size and operating in the formal and informal economy.
of charities have deployed digital to speak to new audiences since COVID-19 pandemic (The Charity Digital Skills Report 2021).
of charities now have a digital strategy in place (The Charity Digital Skills Report 2021).
of all donations were digital in 2020 and this is likely to increase again in 2021 (Global Trends in Giving survey 2020).
NGOs need strong engagement with their local community and CM.com helps them do that. Cloud software such as Mobile Marketing Cloud enables NGOs to personalise their beneficiaries interactions, to be more relevant and increase engagement.
Engage your beneficiaries using messaging channels such as SMS, WhatsApp, and Facebook Messenger to offer more accurate advice about effectively managing cropping and crop disease.
During the COVID-19 pandemic, many people were turning to non-government organisations for healthcare information, resources and support. You can scale to meet those needs by offering access to important information using messaging channels and chatbots.
Build relationships with your donors and volunteers by reaching them on the communication channels they prefer.
Make it simpler for people to contact you and donate, by enabling short codes (which are easy to remember), SMS and WhatsApp messaging support to inspire action for social change.
Communications PlatformFrom creating awareness to attracting donations, charity marketing may be difficult until now. With the use of mobile landing pages, you can easily add rich media and form fields to drive fundraising, stimulate interest in events, and encourage beneficiary interaction.
PagesWith a smart combination of text messaging, mobile payment and chatbots, Cordaid makes it easier for people to donate. Increasing donations by 50% for better education for children in Africa.
With Mobile Marketing Cloud, Assistance Dogs Netherlands Foundation communicates with volunteers, creates campaigns easier, and saves time through automation.
The WhatsApp Business green tick is the official badge for Meta verified business accounts. It helps users to distinguish between authentic businesses and fake accounts. Many users place high value on the green tick, and brands sporting this badge will see a positive impact on their business. But how can you business apply for the green tick badge? Read all about it below.
Picture this...you're leaving a bustling club, but all around you, people are tossing aside paper flyers meant to draw them back for the next big night. Jeroen and Gilbert watched countless flyers hit the floor, when they thought, "There’s got to be a better way!". Gilbert sent a simple text to Jeroen: "Will you join me at Highstreet?" That message changed everything.
Diving deeper into CM.com's CPaaS approach is empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with strategic business and growth advisory services.
There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.
Appointment no-shows, delivery delays, abandoned online shopping carts, late payments - all of the above can be quite the headache for many businesses. SMS notifications offer a solution.
In the current digital era, technological and online advances are rapidly growing, creating new ways for businesses to engage with their customers. Unfortunately, where there is growth, there will be criminals trying to steal some of the profits. Protecting business data, customer information, and online accounts is a priority for every modern business. SMS security can help protect your business and your customers from online fraud and cyber crime.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
Add SMS to your contact centre and help your agents to connect with your customers on the most reliable channel. Tackle more conversations at a time without losing the important personal touch, and gain valuable insights with streamlined SMS feedback surveys to enhance customer satisfaction rates.
We all want to get our messages out there. We want to engage with our customers, raise brand awareness, and connect with our target audience. WhatsApp Business Platform helps you safeguard the way you communicate with existing and potential customers, making sure that you provide them with a meaningful and relevant customer experience to help grow your business.
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