Help and connect with more people, online

Reach your beneficiaries, volunteers and supporters on the communication channels they use every day.

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Industries next icon Charities

The charities sector in numbers

Over 200 000

estimated registered NGOs in South Africa varying in size and operating in the formal and informal economy.

78%

of charities have deployed digital to speak to new audiences since COVID-19 pandemic (The Charity Digital Skills Report 2021).

60%

of charities now have a digital strategy in place (The Charity Digital Skills Report 2021).

80%

of all donations were digital in 2020 and this is likely to increase again in 2021 (Global Trends in Giving survey 2020).

How CM.com can help your NGO

One-Off Fundraisers

Humanitarian

NGOs need strong engagement with their local community and CM.com helps them do that. Cloud software such as Mobile Marketing Cloud enables NGOs to personalise their beneficiaries interactions, to be more relevant and increase engagement.

Global Charities

Agriculture

Engage your beneficiaries using messaging channels such as SMS, WhatsApp, and Facebook Messenger to offer more accurate advice about effectively managing cropping and crop disease.

Local Charities

Healthcare

During the COVID-19 pandemic, many people were turning to non-government organisations for healthcare information, resources and support. You can scale to meet those needs by offering access to important information using messaging channels and chatbots.

sms

Inspire your supporters to do more everyday

Build relationships with your donors and volunteers by reaching them on the communication channels they prefer.

Make it simpler for people to contact you and donate, by enabling short codes (which are easy to remember), SMS and WhatsApp messaging support to inspire action for social change.

Communications Platform
covid-19-sms-donate-south-africa

Increase your donor retention rate

From creating awareness to attracting donations, charity marketing may be difficult until now. With the use of mobile landing pages, you can easily add rich media and form fields to drive fundraising, stimulate interest in events, and encourage beneficiary interaction.

Pages

Latest articles

WhatsApp vs Facebook Messenger
Feb 12, 2024 • Instant Messaging

WhatsApp vs Facebook Messenger: Which messaging channel is best for what?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.

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Feb 09, 2024 • SMS

SMS for e-commerce: Create a successful e-commerce strategy with SMS

Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.

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Feb 05, 2024 • WhatsApp

Drive engagement and convert your conversations with WhatsApp Carousel

Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.

Ads That Click to WhatsApp
Feb 05, 2024 • Marketing

Ads that click to WhatsApp: What are they and what are the benefits?

Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.

WhatsApp vs SMS: A Comparison For Businesses
Jan 19, 2024 • SMS

WhatsApp vs SMS: A comparison for businesses

WhatsApp and SMS are both immensely popular messaging channels. Both have their own unique traits, use cases, and added business value. We can all acknowledge this, but what exactly are the differences between them? What are the similarities? And more importantly, which one will add the most value to your business? In this blog we'll dive into the world of WhatsApp vs SMS and the benefits of both.

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Jan 15, 2024 • Mobile Service Cloud

Why offering customer support by phone is essential

Contrary to what you may believe about the preferences of the younger generations, recent data indicates that the telephone remains the favoured method of customer support for 69% of consumers across various age groups, including Gen Z and millennials. Additionally, there has been a consistent upward trend in Google searches for "phone number customer service" in the US over the past five years. This demonstrates a sustained and growing reliance on phone-based customer service solutions, highlighting its enduring significance in the contemporary consumer landscape.

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Jan 15, 2024 • Mobile Service Cloud

What are the most effective customer service channels?

Today's diverse array of communication channels encourages customers to naturally gravitate towards their preferred social platforms and anticipate brands to be readily accessible across these channels. Rarely will customers go out of their way to switch between channels just to reach you; instead, they are likely to opt for a brand that not only provides the desired product but also ensures excellent customer service (on the channel they like most). How easily can your customers reach you via their preferred channel?

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Jan 12, 2024 • Customer Experience

Experience Elevation: Customer engagement tech trends 2024

As we approach 2024, the ever-evolving landscape of technology continues to shape how customers connect, consume and communicate with businesses. Forrester even predicts customer experience (CX) will improve for the first time in three years, meaning 2024 will be a pivotal year for engagement with every touchpoint becoming a make-or-break opportunity in the customer journey.

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Jan 12, 2024 • Mobile Service Cloud

WhatsApp Business: Making customer service enquiries simple

WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? How can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.

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