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Communications Platform

Communications Platform for Messaging & Voice

Connect once, communicate forever. Easy and cost-effective solutions to reach your audience

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SMS

Send and receive text messages globally using our SMS API or send personalized marketing messages from our platform via Campaigns.

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Conversational Channels

Provide your customers with on-the-go access to your business via all their favorite conversational channels like WhatsApp and Apple Messages for Business.

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Voice

Make, receive and automate your business calls. Reduce costs and improve efficiency with our VoIP products.

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Mobile Messaging and Voice for Business Communication

Connect with customers everywhere they want to interact with your business, within a single powerful platform. Our integrated platform provides access to multiple channels. Connect to multiple messaging channels via our Business Messaging API or send voice calls via our Voice API or SIP Trunk.

All Available Channels

SMS
WhatsApp Business API
Apple Messages for Business
Viber
facebook messenger
instagram messaging
RCS
Voice
sms notification

Send and Receive SMS Messages Worldwide

Our SMS Gateway makes it easy to send bulk text messages across the globe. Build communication flows for every interaction, from notifications and verification use cases to machine-to-machine and marketing notifications.

  1. Connect your application and website to our API

  2. Use our georedundant Cloud Platform for reliable global messaging

  3. Get your brand officially verified by Google

  4. Keep control of your traffic via our Apps and API

Read More About SMS
conversational channels

Communicate on Conversational Channels

Use our platform to engage your customers via their preferred channels for support, campaigns, transactional notifications, and more. Combine WhatsApp, Apple Messages for Business, Twitter, RCS, and more, or select the channels your customers prefer most.

  1. Get access to all your customer's preferred channels with one API

  2. Add new channels with a few lines of code

  3. Rely on a strong platform to engage with your customers

Read More About Channels

Start Calling in a Matter of Minutes

Easily scale your Concurrent Channels and Call Setups per Second. CM.com is able to handle both your inbound as well as outbound capacity. Get insights into each call for anti-fraud purposes, such as timestamp, destination, surcharges, and more.

  1. Set Up Your SIP Trunk in Minutes

  2. Build Voice experiences with our Voice API

  3. Select inbound numbers for customer contact

  4. Up to 50% costs savings

Read More About Voice

TRUSTED BY COMPANIES WORLDWIDE

portingcx
bmw group
takeaway.com
tantan
sushishop
etam
parkmobile
redjepakketje
randstad

Scalability, Quality and Cost Savings Under One Roof

Full Control With Platform Apps

Use the Voice Management app to set up and manage your SIP trunks. Or easily configure your Messaging Gateway connections in the Channels App and start within minutes!

Scale up via our Global Cloud Platform

Our global privately-owned cloud platform is geo-redundant and directly connected to multiple carriers and operators. It makes it easy for you to scale-up your traffic with no hassle.

Analytics and Logging

For our Voice and Messaging channels, we provide clear and detailed Analytics and Logging Apps as well as the possibility to get all your insights and information via our APIs.

API Access for Programmable Voice

Implement additional voice functionality on top, or instead of our SIP Trunking service. Build voice applications from scratch, or implement our prefab building blocks with our APIs.

Unique API for All Messaging Channels

We provide all our messaging channels under one unique Business Messaging API. Easily integrate, scale-up or add extra channels such as SMS, WhatsApp, Apple Messages for Business, Viber and more.

Ready to Get Started?

Benefit from our Communication Platform with all the tools and solutions you can imagine.

Engage and make your customers happy, send them delivery notifications, booking confirmations, appointment reminders, and more, at the moment it matters. Discover all the possibilities.

Talk to an ExpertTo Our Platform Pricing

Latest Articles

healthcare-blog-gamechanger
Feb 10, 2022 • Instant Messaging

Personalization: New Gamechanger in the Healthcare Sector

With the ever-evolving healthcare system, the search continues for the best ways to provide better outcomes while reducing costs. As healthcare is a highly consumer-centric industry, upholding customer delight through personalised communication is crucial. Research suggests that there are opportunities worth $500 billion for innovators like Amazon to provide superior customer experience and establish a new “front door” for healthcare by replacing the first point of contact from a doctor’s clinic to a consumer’s home.

retail ecommerce visual
Feb 10, 2022 • Instant Messaging

How To Build a Robust Customer Service Strategy in 2022

With customer service becoming the new benchmark for successful businesses, the need to sharpen your CX strategies has become eminent. A study by Esteban Kolsky states that 34% of companies are implementing “customer journey mapping” into their customer service. A user experience journey is mapped before and after using a product, customer service paves the path to ensure a seamless journey benefiting both the brand as well as the customer. This blog walks you through the benefits of impactful customer service tips that can help your eCommerce business immensely.

5 Benefits of Google's Business Messages
Jan 24, 2022 • Instant Messaging

5 Benefits of Google's Business Messages

Google's Business Messages will allow you to meet your customers where they are in their moment of need. Learn more about this conversational messaging channel and what five benefits it can have for your business.

whatsapp-proactive-messages
Jan 03, 2022 • Instant Messaging

WhatsApp Business: More Types of Proactive Messages Now Available

Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

whatsapp-business-platform-centros-educativos
Jan 03, 2022 • Instant Messaging

All You Need to Know About WhatsApp Business Opt-Ins

If you want to reach out to your customers with outbound messaging via the WhatsApp Business solution, you'll need an active opt-in. In this blog, we'll share exactly how you can get valid opt-ins for WhatsApp Business and ways you can direct customers to your WhatsApp Business channel.

instagram messaging for business
Nov 02, 2021 • Instant Messaging

Ace Instagram Messaging For Business With CM.com

When it comes to using Instagram Messaging for businesses, it's one of the most convenient and powerful means to build relationships with potential customers, promote and advertise your products/services, and even close sales - all of this at one platform.

sms-api-integration
Jul 22, 2021 • Instant Messaging

How SMS API Integration Helps You Scale Your Business Communications

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.

connect engage support customers on instagram
Jun 29, 2021 • Instant Messaging

Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API

With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business. 

Helpdesk Automation
May 17, 2021 • Instant Messaging

Say Hello to the Next-generation Conversational Helpdesk System

Today customer service is undergoing a radical transformation. What was once just a support function has evolved into a critical agent that defines “experience” across the customer journey. Customers today expect personalized service across all touchpoints. But how do you effectively handle an increasing volume of conversations without compromising on efficiency? Luckily, there’s a way. It is called Conversational Helpdesk System: A proactive and customer-centric approach to customer service. 

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