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Automate Customer Service with AI Chatbots.

Enterprise-ready, easy to implement, and code-free. Satisfy customers and employees through automated and scalable service.

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Our Chatbots can help your business in many ways

to deliver a Unique Automated Experience

24/7 Availability

You are no longer bound to office hours to deliver a consistent experience. Let the bot answer your customers, any time and place.

Improve Customer Satisfaction

Allow chatbots to instantly respond to your most common questions and inquiries and put a smile on your customers' faces.

Boost employee efficiency

Take the strain off your customer service agents. Let the chatbot handle recurring questions so your agents can focus on more complex conversations.

Improve response time

Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.

Increase revenue

A conversational chatbot can uplift your conversion rate and boost revenue. From cross-selling and up-selling, to handling transactions, our bot has got you covered!

Promote self-service

Offer your customers the best digital experience with 24/7 support and allow them to get their queries answered instantly, on their preferred channel.

BUSINESSES THAT TRUST US

ING
KLM
AEGON
randstad
TUI
ICS VISA
PATHE
eNGie
a.s.r.

Excel in Customer Service

In today’s digital world, customers demand exceptional customer support via the channels most convenient to them. Now, you can offer modern automated service on every channel available with our Chatbots.

Provide support over their favorite communication channels, including WhatsApp, Facebook Messenger, Viber, Telegram, SMS, Google RCS, and Web Chat.

Regardless of the channel your customers choose, you will be able to deliver a fast and accurate customer service. Improve your customer service while reducing costs and get a smile on every customer's face.

Customer care channels

Scripted Chatbot

The Scripted Chatbot is part of Mobile Service Cloud and delivers powerful support in closed dialogues, where predefined options and answers guide your customers in their service journey. 

The Scripted Chatbot is suitable for medium-sized enterprises to support specific service journeys like: 

  1. Buy a ticket or make a reservation

  2. Schedule a meeting 

  3. Contact request 

  4. Request order status 

scripted chatbot mobile service cloud

DigitalCX AI Chatbot

The DigitalCX Chatbot is AI-powered and enables you to automate full conversations as your extra hand in service.

DigitalCX is suitable for medium and large enterprises and provides full support in customers engagement like: 

  1. Understand human input and handle full conversations 

  2. Find accurate answers and solve problems 

  3. Personalized interaction and first-line support 

  4. If needed handover to a human agent at the right time

More About DigitalCX

Scripted Chatbot or DigitalCX AI Chatbot?

Meet Your Business Needs

Scripted Chatbot DigitalCX

Live Chat

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Web Integration

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App Integration

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Conversational Channels Integration

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No Coding Required

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Support Team

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Dedicated Customer Success Manager

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Drag and Drop Code-Free Interface

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Seamless Agent Takeover

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Artificial Intelligence

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Knowledge Management

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Book Your DemoMore About DigitalCX

AVAILABLE ON ANY CHANNEL

SMS
WhatsApp
Apple Business Chat
Viber
Facebook Messenger
Telegram
Twitter
channel
channel

Automate Without Hurdles

The advantages of CM.com Chatbots

Go live within days

Our chatbots are designed for quick implementation. If you need support, our customer success managers will provide help to get you started. 

Easy drag-and-drop configuration

You don't need to know programming skills to use our chatbots. Drag and drop to adjust or expand a chatbot flow and maintain relevant and personalized interactions.

Central knowledge management base

Our AI powered chatbot enables you to gather and process data with the help of central knowledge management base to improve your customer engagement on the long run.

Guaranteed data security

Information security is our top priority. The CM.com platform runs on our private cloud which is certified with high-security standards like ISO27001 certification.

Get Started With Our Chatbots

Let’s arrange a quick call about how Conversational AI and scripted bots could help you overcome your specific business challenges. We have 15 years' experience in helping 70+ brands reduce service costs, increase customer satisfaction and increase revenue with higher compliance levels.

Book Your Demo

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13 Benefits of Conversational Chatbots

Apr 11, 2021 • Chatbots
Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots, an increasingly popular form of artificial intelligence in the business world, enable companies to serve customers’ needs without human interventions. Today, we’ll explain the benefits of chatbots to help you determine if it’s the right tool to integrate into your customer service strategy.

Why 2021 Is the Year to Start With a Chatbot

Mar 17, 2021 • Chatbots
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

The 10 biggest challenges facing today's customer service manager

Jan 22, 2021 • Chatbots
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?

5 Myths Busted For Automating The Customer Service

Jan 12, 2021 • Chatbots
In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.

The Role of Chatbots in an Uncertain Society

Dec 14, 2020 • Chatbots
From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and personalised services to their customers.

How to improve customer communication with omnichannel conversations

Dec 01, 2020 • Chatbots
Effective communication fosters trust and builds relationships, playing an essential role in both personal and professional life. By offering helpful feedback and encouraging open-mindedness, effective communication contributes to the success of any business, regardless of sector and size.
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