to deliver a Unique Automated Experience
You are no longer bound to office hours to deliver a consistent experience. Let the bot answer your customers, any time and place.
Allow chatbots to instantly respond to your most common questions and inquiries and put a smile on your customers' faces.
Take the strain off your customer service agents. Let the chatbot handle recurring questions so your agents can focus on more complex conversations.
Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.
A conversational chatbot can uplift your conversion rate and boost revenue. From cross-selling and up-selling, to handling transactions, our bot has got you covered!
Offer your customers the best digital experience with 24/7 support and allow them to get their queries answered instantly, on their preferred channel.
In today’s digital world, customers demand exceptional customer support via the channels most convenient to them. Now, you can offer modern automated service on every channel available with our Chatbots.
Provide support over their favorite communication channels, including WhatsApp, Facebook Messenger, Viber, Telegram, SMS, Google RCS, and Web Chat.
Regardless of the channel your customers choose, you will be able to deliver a fast and accurate customer service. Improve your customer service while reducing costs and get a smile on every customer's face.
The Scripted Chatbot is part of Mobile Service Cloud and delivers powerful support in closed dialogues, where predefined options and answers guide your customers in their service journey.
The Scripted Chatbot is suitable for medium-sized enterprises to support specific service journeys like:
Buy a ticket or make a reservation
Schedule a meeting
Contact request
Request order status
The Conversational AI Cloud is AI-powered and enables you to automate full conversations as your extra hand in service.
It's suitable for medium and large enterprises and provides full support in customers engagement like:
Understand human input and handle full conversations
Find accurate answers and solve problems
Personalized interaction and first-line support
If needed handover to a human agent at the right time
| Scripted Chatbot | Conversational AI Cloud | |
|---|---|---|
| Scripted Chatbot | Conversational AI Cloud | |
Live Chat |
✔ |
✔ |
Web Integration |
✔ |
✔ |
App Integration |
✔ |
✔ |
Conversational Channels Integration |
✔ |
✔ |
No Coding Required |
✔ |
✔ |
Support Team |
✔ |
✔ |
Dedicated Customer Success Manager |
✔ |
|
Drag and Drop Code-Free Interface |
✔ |
|
Seamless Agent Takeover |
✔ |
|
Artificial Intelligence |
✔ |
|
Knowledge Management |
✔ |
Our chatbots are designed for quick implementation. If you need support, our customer success managers will provide help to get you started.
You don't need to know programming skills to use our chatbots. Drag and drop to adjust or expand a chatbot flow and maintain relevant and personalized interactions.
Our AI powered chatbot enables you to gather and process data with the help of central knowledge management base to improve your customer engagement on the long run.
Information security is our top priority. The CM.com platform runs on our private cloud which is certified with high-security standards like ISO27001 certification.
Let’s arrange a quick call about how Conversational AI and scripted bots could help you overcome your specific business challenges. We have 15 years' experience in helping 70+ brands reduce service costs, increase customer satisfaction and increase revenue with higher compliance levels.
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