Chatbots

Automate Customer Service with AI Chatbots•

Enterprise-ready, easy to implement, and code-free. Satisfy customers and employees through automated and scalable service.

24/7 Availability

You are no longer bound to office hours to deliver a consistent experience. Let the bot answer your customers, any time and place.

Improve Customer Satisfaction

Allow chatbots to instantly respond to your most common questions and inquiries and put a smile on your customers' faces.

Boost employee efficiency

Take the strain off your customer service agents. Let the chatbot handle recurring questions so your agents can focus on more complex conversations.

Improve response time

Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.

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Increase revenue

A conversational chatbot can uplift your conversion rate and boost revenue. From cross-selling and up-selling, to handling transactions, our bot has got you covered!

Promote self-service

Offer your customers the best digital experience with 24/7 support and allow them to get their queries answered instantly, on their preferred channel.

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A FAQ chatbot can answer common asked questions. Use as a dynamic FAQ module or bot.

The most commonly used eCommerce chatbot. Easily get answers about Returns & Where Is My Order questions.

An internal knowledge base allows customer service or internal team to find answer and information easily.

Automate customer service using chatbot, decrease pressure on your service team and save cost.

Enhance the event experience with 24/7 support, extra info and entertainment.

Easily deploy our chatbot on your customer's favorite channels such as Website, WhatsApp, Facebook Messenger, or deploy Live Chat.

With a WhatsApp chatbot, you can reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter.

Hand over the conversation to a customer care agent incase of complex queries via Live Chat.

Discover our WhatsApp Chatbot Live! Scan the QR code or Add +91 9140270330 to your contacts list & send a message.

Offer automated customer support via all channels to save cost
Send rich media and start 2-way communication
Single dashboard to analyze conversations from all channels

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A scripted chatbot follows a script. If a human asks a question, the bot follows the script of predefined answers to give the correct answer.

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An AI chatbot uses Conversational AI and NLP to give the best possible answer. AI chatbots are smarter and can handle more complex conversations.

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Create an intelligent, personalized conversational bot without a single line of code. Our intuitive drag-&-drop CMS will enable you to build customized chatbot workflows with an extra effort. This ensures you get maximum ROI on your chatbot investment.

Intuitive drag-and-drop CMS
No coding required
Implementation within 8 weeks

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See our eCommerce AI Chatbot in Action

Checkout how one of our e-commerce customer has successfully automated return & exchange support queries using our AI chatbot and saved drastically on the support cost associated with such queries.

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Go live within days

Our chatbots are designed for quick implementation. If you need support, our customer success managers will provide help to get you started.

Easy drag-and-drop configuration

You don't need to know programming skills to use our chatbots. Drag and drop to adjust or expand a chatbot flow and maintain relevant and personalized interactions.

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Central knowledge management base

Our AI powered chatbot enables you to gather and process data with the help of central knowledge management base to improve your customer engagement on the long run.

Guaranteed data security

Information security is our top priority. The CM.com platform runs on our private cloud which is certified with high-security standards like ISO27001 certification.

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Get Inspired

Mar 01, 2023 • Chatbots

Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.

Feb 21, 2023 • Chatbots

Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack

At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.

Jan 25, 2023 • Chatbots

How to Use WhatsApp Business for Service Automation

The process of refunding or replacing a product is an inherently sensitive situation that can quickly turn into a source of tension or frustration for customers and businesses alike. Let's face it, when we as consumers are looking for a refund or replacement of a product that we’re unsatisfied with, the idea of having to scroll through lengthy pages of information that may or may not be relevant to what we need to know doesn't exactly fill us with joy; nor does the idea of spending extended lengths of time on hold with customer service.

Jan 25, 2023 • Chatbots

How to Use WhatsApp for Tracking and Order Updates

Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

Jan 25, 2023 • Chatbots

Collect Customer Feedback With WhatsApp Business

Customer feedback is a vital part of any business as an essential point of contact between the buyer and the seller. However, obtaining good quality feedback can have its obstacles, not least because the process of giving and collecting information in the form of traditional customer surveys can often be time-consuming and tedious for consumers and businesses alike.

Jan 25, 2023 • Chatbots

How WhatsApp Business Can Help With Abandoned Carts Recovery

Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.

Jan 25, 2023 • Chatbots

Increase Conversion With Promotional Messages on WhatsApp

In an age of mass marketing, as well as constant TV, internet and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customers needs and sensibilities.

Nov 02, 2022 • Chatbots

WhatsApp Commerce - Complete Guide for 2023

Commerce on WhatsApp is a subset of Conversational Commerce, i.e the selling of products and services through messaging channels. In the past year, WhatsApp has launched several features, making it easy for brands to embrace WhatsApp as their #1 digital storefront.

Oct 31, 2022 • Chatbots

WhatsApp Chatbot: Complete Guide for 2023

India is WhatsApp’s largest market, with 550 million+ people using the platform to connect with their loved ones. Conversations in India are synonymous with WhatsApp. As the platform is powering millions of Indians to stay connected, it has also evolved into a channel that businesses love.