The Software Suite Behind Businesses Worldwide

ICA uses CM.com's MMC to effectively engage with its customers. With access to 360° customer profiles, they can now create targeted campaigns and deliver relevant and personalized user experiences.

Hello Paisa steps into conversational commerce with the WhatsApp Business solution and Mobile Service Cloud.

CompareGuru streamlines and automates their customer communication with Mobile Service Cloud.

Revolution Beauty is always improving customer service. To keep challenging existing standards, they started using Mobile Service Cloud. 

Find out how My Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud for the optimal customer experience.

Aynjil streamlined customer support using Mobile Service Cloud. All incoming queries from the website & social channels are routed to a support agent, who can then respond to the user via WhatsApp.

Hollard group streamlined customer support and claim process using Mobile Service Cloud and WhatsApp Business platform.

Radius Payment Solutions were looking for a way to be there for their customers whenever they needed them. WhatsApp for Business was the perfect solution. 

The visitors of Dept Festival received program updates on their mobile phone via WhatsApp so they wouldn't miss a thing.

For its new campaign, Coca-Cola aimed to take customer experience to the new level with a chatbot on WhatsApp.

Rich's offers a true multichannel approach to customer communication with the WhatsApp Business Platform.

KFC enabled commerce on WhatsApp using the CM.com Platform. Customers can now order their favourite KFC dish directly from WhatsApp.

Bot first, agent follow up. Read more about the contact strategy of leading Dutch energy supplier, Eneco.

Since 2012 chatbot Iris has been the virtual assistant that helps take the strain off ANWB’s Member Service Centre.

As Missguided began to experience tremendous growth, the main contact-channels – live chat, email and social – became flooded.

Because of the successful implementation of the chatbot, 85% of visitors find their answer and NPS has increased by 40 points.

Fastjet partnered with CM.com to bridge the gap between customer expectation and actual customer service using chatbot and WhatsApp Business Platform.

We asked Takeaway.com what hurdles the company had to take from the time they started to where they are now.

Find out just what Tantan did to become more popular and ensure global growth in the future.

Sushi Shop always seeks to adapt to the needs of consumers and offer them an optimal path to purchase and customer support.