As mobile technology partner of the Formula 1 Heineken Dutch Grand Prix, CM.com has introduced a whole new form of ticketing, communication and payments.
ICA uses CM.com's MMC to effectively engage with its customers. With access to 360° customer profiles, they can now create targeted campaigns and deliver relevant and personalized user experiences.
Hello Paisa steps into conversational commerce with the WhatsApp Business solution and Mobile Service Cloud.
CompareGuru streamlines and automates their customer communication with Mobile Service Cloud.
Revolution Beauty is always improving customer service. To keep challenging existing standards, they started using Mobile Service Cloud.
Find out how My Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud for the optimal customer experience.
Radius Payment Solutions were looking for a way to be there for their customers whenever they needed them. WhatsApp for Business was the perfect solution.
The visitors of Dept Festival received program updates on their mobile phone via WhatsApp so they wouldn't miss a thing.
Cash Crusaders was looking for the easiest form of communication with customers which led them to the WhatsApp Business solution.
For its new campaign, Coca-Cola aimed to take customer experience to the new level with a chatbot on WhatsApp.
We asked Takeaway.com what hurdles the company had to take from the time they started to where they are now.
Find out just what Tantan did to become more popular and ensure global growth in the future.
Sushi Shop always seeks to adapt to the needs of consumers and offer them an optimal path to purchase and customer support.
Bot first, agent follow up. Read more about the contact strategy of leading Dutch energy supplier, Eneco.
Since 2012 chatbot Iris has been the virtual assistant that helps take the strain off ANWB’s Member Service Centre.
As Missguided began to experience tremendous growth, the main contact-channels – live chat, email and social – became flooded.
Because of the successful implementation of the chatbot, 85% of visitors find their answer and NPS has increased by 40 points.
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