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WhatsApp Business

Improve Your Customers Experience on WhatsApp

Wow your customers with always-on support and time-critical notifications with the world's most popular messaging app.

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Experience the Power of WhatsApp Business Solution

For Medium and Large Enterprises

Efficient Communication

The WhatsApp Business Solution is a valuable and powerful tool for high quality conversations to enhance the customer service and improve your business results.

Rich Conversations

WhatsApp is one the most popular messaging channels on the planet allowing you to talk to customers in real-time and have relevant and rich conversations.

Secured Messaging Channel

As WhatsApp Business Solution Provider (BSP), we securely host WhatsApp data. Our officially supported API is GDPR compliant and secured with end-to-end encryption.

Chatbot

Easily build a WhatsApp chatbot using a drag-&drop editor to automate repetitive support queries and increase the efficiency of your support function.

Trusted by brands worldwide

Example of WhatsApp Business

Engage your Customers with WhatsApp Business Solution

WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations, and more.

With your business account you can set-up quick replies, indicate opening hours, show your address and link to your website. If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed. Use the WhatsApp messaging app for:

  1. Alerts: Updates, changes or reminders, alert when it matters

  2. Customer Support: Talk with your customers and deliver support

  3. Rich Content: Solving problems is easiest when you can use RC

  4. Notifications: Reminders of deliveries, orders, and appointments

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whatsapp business customer

Enrich your customer service and support efforts, 24/7/365

Using WhatsApp for your business messaging opens the door for better communication with your customers, whilst reducing pressure on your customer support team. Why? Because the WhatsApp Business API provides a host of features for improved interaction and customer experience management by multiple support agents.

  1. Multi-agent access via professional support software.

  2. Onboarding program and 24/7 CM.com support.

  3. GDPR compliance and end-to-end encrypted messaging.

  4. Chatbot integration and conversation automation.

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scripted chatbot right

Automate Conversations With a Chatbot

Create a WhatsApp chatbot that fully automates conversations at every stage of your funnel and speeds up customer resolutions. Leave repetitive questions to chatbots and hand over the conversation to a customer support agent when necessary This way, you can still be of real value to your customers whilst offering 24/7 support.

Discover our WhatsApp Chatbot Live! Scan the QR code or Add +91 9140270330 to your contacts list & send a message.

Here you can find a detailed guide on WhatsApp chatbots.

  1. Available on WhatsApp and any other channel and device

  2. Easy to build and manage without coding skills

  3. Save upto 35% of the service operation cost

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Customers using WhatsApp Business API Solution

Real-time Notifications and Support via Chatbot or Agents.

Media

Send images, videos, audios, documents to complete processes faster.

Location

Share location information in real-time to enhance delivery experiences.

Contacts

Use the contact array to send contact information to your users.

User Verification

Securely protect customer accounts with two factor authentication.

Chatbots

Build a chatbot to assist users with getting FAQs answered faster

Companies Using the WhatsApp Business API

Can Chat With Customers in Two Ways:

Customer Care Window

Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.

Rich Message Templates

Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send alerts and notifications which can be sent both in and outside the 24- hour window.

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Get Access to WhatsApp for Business via Our API or Software

Business Messaging API

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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mobile marketing cloud

Mobile Marketing Cloud

Mobile Marketing Cloud unifies existing data points into 360˚ customer profiles. It's the only solution that includes all mobile messaging channels like WhatsApp, empowering you to create personalized omnichannel experiences that increase customer engagement.

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mobile service cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

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whatsapp migration

Migrate your WhatsApp Business Account

If you are not happy with the services of your current WhatsApp Business API service provider, you can always request for the migration of your WhatsApp Business Account (WABA) to a new service provider. You can keep on using your old WABA account during the migration process without any service interruption and start using the new WABA account once the migration is complete.

Switching to CM.com as your WhatsApp Business API service provider comes with multiple benefits like 24/7 support to ensure you have the fastest TAT on templated messages approval, and access to unique platform benefits like a chatbot.

  1. Best turn-around-time (TAT) on templated messages approval

  2. Access to other messaging channels like SMS, Instagram & more

  3. Unique platform benefits like quick replies, chatbot

Register for Migration

WhatsApp Business API : The New Way to Reach Your Customers

Download WhatsApp Business guide India

WhatsApp Business Guide

In this guide you will find everything there is to know about WhatsApp Business API. You wIll learn why WhatsApp Business is the way to grow your business by delivering an exceptional customer experience.

Download Guide

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