We are recognized by the industry, our customers, and employees for our leadership in shaping the future of conversational commerce.
CM.com continues its position on the prestigious Frost Radar for Communication Platform as a Service providers. According to Frost & Sullivan, the global CPaaS market is in a high-growth stage, with many of the contenders in the market reporting high annual double- digit growth rates. The incredible growth trajectory is driven by a steady stream of innovative new features and capabilities being delivered by CPaaS providers. Their value proposition lies in providing a powerful toolset to make business communications applications richer and more tightly integrated within business workflows.
Quadrant Knowledge Solutions ranked CM.com as a “Technology Leader” in their SPARK Matrix™ Communications Platform as a Service (CPaaS), 2022 for the second year in a row. According to Abhishek Ghosh, Research Analyst at Quadrant Knowledge Solutions, “Communications Platform as a Service (CPaaS) vendors continue to strengthen their offerings by investing in omnichannel capabilities and customer centricity to offer more enhanced and customized solutions that cater to the user’s individual business needs.
November 2022
Learn moreGartner acknowledges CM.com as one of the 20 CPaaS providers leading the way with innovations in size and scale, and interest from the Gartner enterprise client base. Gartner: “It is the only CPaaS vendor with a licensed payment service provider offering, enabling customers to accept both online and POS payments on its platform. CM.com offers a robust SLA, with CPaaS platform availability of 99.98%. In addition to APIs, SDKs and IDEs, customers also have access to full self-service and modular-based low-code web apps.”
Everest Group ranked CM.com as a “Major Contender” in their Conversational AI – Products PEAK Matrix for the second year in a row. A major achievement for our Conversational AI Cloud solution, providing evidence that our solution continues to be within a group of the world’s top 26 leading conversational AI vendors.
Learn moreJuniper Research awards CM.com the prestigious “Established Leader” position in their Leaderboard for Customer Data Platforms. The study shows how our CPaaS (Communications Platforms-as-a-Service) platform benefits from our own built customer data platforms.
Learn moreJuniper positions CM.com as 'established leader' on CCaaS Competitor Leaderboard, particularly for the integration of modern and traditional channels in Mobile Service Cloud.
Read MoreWith the Future Digital Awards for Telco Innovation, Juniper Research recognizes the most innovative and impactful telecommunication solutions. Two of our software solutions have been awarded Platinum: Mobile Service Cloud for Best CCaaS Solution, and Mobile Marketing Cloud for Best Conversational Commerce Solution.
Read moreJuniper Research awards CM.com with the prestigious position of “Established Leader” in their Leaderboard for Conversational Commerce. The study shows that the total spend over conversational commerce channels will reach $290 billion by 2025; rising from $41 billion in 2021. Companies covered are Amazon, Alibaba, Facebook and Google Dialogflow which all demonstrate capabilities in processing transactions via conversational channels.
CM.com entered the prestigious Frost Radar for Communication Platform as a Service provider. A great acknowledgment by Frost & Sullivan the CM.com portfolio is of world-class and part of an elite group of global CPaaS vendors. According to Frost & Sullivan, CPaaS can be leveraged to deliver the communications features of the application, enabling the developers to focus on the mission-critical aspects.
CM.com is ranked by Juniper Research as “Established Leader” and receives highest scores in 6 out of 11 categories on the Leaderboard Heatmap. Juniper Research has found that the global value of the CPaaS market will exceed $10 billion for the first time next year; rising from $8.6 billion in 2021. This represents growth of 17% year-on-year.
Everest Group ranked CM.com as “Major Contender” in their Conversational AI – Products PEAK Matrix. A major achievement for our Conversational AI Cloud solution, providing evidence that our solution is within a group of the world’s top 20 leading conversational AI vendors.
Read the ReportJuniper Research nominates CM.com as an “Established Leader” in the Competitor Leaderboard for Messaging Platforms. The new Competitor Leaderboard report of Juniper Research provides a visual representation of the competitive positioning of the leaders within Messaging Platforms to enable stakeholders to view their relative position within the market.
CM.com is positioned in the Major Players category in the 2021 IDC MarketScape for the worldwide CPaaS market. According to IDC, the communications platform as a service (CPaaS) industry emerged from a turbulent 2020 in excellent shape, and companies should consider CM.com if they require a scalable and secure customer engagement platform with omni-channel capabilities and digital commerce requirements.
We are proud to be positioned in the Emerce100 list of best Payment Service Providers this year. Every year, Emerce publishes the Emerce100, which is a list with the best e-business companies of that year. The Emerce100 is based on image research. Payment Service Provider CM.com received 5.5 stars, what means we belong to the best Payment Service Providers in the Netherlands!
Read MoreFrost & Sullivan presented CM.com with the 2021 Best Practices Competitive Strategy Leadership Award in the European Conversational AI industry.
“CM.com’s focus on practicality and efficiency is also visible in its conversational user interface, which is designed with real conversations in mind to enable human-like experiences. The outstanding conversational capability of the solution greatly enlarges its intelligence and applicability. Today, CM.com chatbots can be applied to a myriad of customer operations, including payments.” - Federico Teveles, Research Analyst – Frost & Sullivan
Access the ReportWe received this award in the prestigious judges' choice category. Jury: “CM.com receives the award for its efforts in integrating payment solutions into communications services throughout 2020. Their acquisitions enabled them to launch new payment services over its solutions portfolio. The company has also been active in expanding its geographical presence, including the first launch of RCS in Germany in April and the enablement of WeChat Pay in Europe.”
Juniper Research recognized CM.com as a Leading Challenger in the leaderboard for Mobile Voice Vendors.
In the latest “Mobile Voice & Video Calling” report, Juniper Research highlights CM.com’s broad voice solutions and our expertise in enabling multichannel communications via AI-supported automation. Juniper Research: “This makes CM.com an innovator in the space”.
451 Research: "It was a busy year for CPaaS provider CM.com, with several milestones that included listing on the Amsterdam stock exchange and two strategic acquisitions. Coupled with its R&D investments in the past three years, the company appears poised to accelerate growth and expand its market footprint in the next five years."
More About 451 ResearchIn their Market Guides of 2020, 2019, and 2018, Gartner recognized CM.com as a Representative Vendor in CPaaS. CM.com's differentiator in the CPaaS space lies in payments. CM.com is classified by Gartner as a Co-Creator driven CPaaS vendor focused on conversational commerce.
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