Frost & Sullivan presented CM.com with the 2021 Best Practices Competitive Strategy Leadership Award in the European Conversational AI industry.
“CM.com’s focus on practicality and efficiency is also visible in its conversational user interface, which is designed with real conversations in mind to enable human-like experiences. The outstanding conversational capability of the solution greatly enlarges its intelligence and applicability. Today, CM.com chatbots can be applied to a myriad of customer operations, including payments.” - Federico Teveles, Research Analyst – Frost & Sullivan
CM.com is positioned in the Major Players category in the 2021 IDC MarketScape for the worldwide CPaaS market. According to IDC, the communications platform as a service (CPaaS) industry emerged from a turbulent 2020 in excellent shape, and companies should consider CM.com if they require a scalable and secure customer engagement platform with omni-channel capabilities and digital commerce requirements.
We are proud to be positioned in the Emerce100 list of best Payment Service Providers this year. Every year, Emerce publishes the Emerce100, which is a list with the best e-business companies of that year. The Emerce100 is based on image research. Payment Service Provider CM.com received 5.5 stars, what means we belong to the best Payment Service Providers in the Netherlands!
We received this award in the prestigious judges' choice category. Jury: “CM.com receives the award for its efforts in integrating payment solutions into communications services throughout 2020. Their acquisitions enabled them to launch new payment services over its solutions portfolio. The company has also been active in expanding its geographical presence, including the first launch of RCS in Germany in April and the enablement of WeChat Pay in Europe.”
Juniper Research recognized CM.com as a Leading Challenger in the leaderboard for Mobile Voice Vendors.
In the latest “Mobile Voice & Video Calling” report, Juniper Research highlights CM.com’s broad voice solutions and our expertise in enabling multichannel communications via AI-supported automation. Juniper Research: “This makes CM.com an innovator in the space”.
451 Research: "It was a busy year for CPaaS provider CM.com, with several milestones that included listing on the Amsterdam stock exchange and two strategic acquisitions. Coupled with its R&D investments in the past three years, the company appears poised to accelerate growth and expand its market footprint in the next five years."
In their Market Guides of 2020, 2019, and 2018, Gartner recognized CM.com as a Representative Vendor in CPaaS. CM.com's differentiator in the CPaaS space lies in payments. CM.com is classified by Gartner as a Co-Creator driven CPaaS vendor focused on conversational commerce.
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