Awards & Recognitions.

About CM.com Awards & Recognitions

Shaping the Future of Conversational Commerce

We are recognized by the industry, our customers, and employees for our leadership in shaping the future of conversational commerce. Read all about our Awards & Recognitions.

Conversational Commerce recognition; “Established Leader”

Juniper Research awards CM.com with the prestigious position of “Established Leader” in their Leaderboard for Conversational Commerce. The study shows that the total spend over conversational commerce channels will reach $290 billion by 2025; rising from $41 billion in 2021. Companies covered are Amazon, Alibaba, Facebook and Google Dialogflow which all demonstrate capabilities in processing transactions via conversational channels.  

November 2021

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CM.com enters Frost Radar

CM.com entered the prestigious Frost Radar for Communication Platform as a Service provider. A great acknowledgment by Frost & Sullivan the CM.com portfolio is of world-class and part of an elite group of global CPaaS vendors. According to Frost & Sullivan, CPaaS can be leveraged to deliver the communications features of the application, enabling the developers to focus on the mission-critical aspects.

September 2021

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CM.com “Established Leader” as CPaaS Vendor

CM.com is ranked by Juniper Research as “Established Leader” and receives highest scores in 6 out of 11 categories on the Leaderboard Heatmap. Juniper Research has found that the global value of the CPaaS market will exceed $10 billion for the first time next year; rising from $8.6 billion in 2021. This represents growth of 17% year-on-year.

September 2021

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Everest Group Conversational AI

Major Contender in Conversational AI by Everest Group

Everest Group ranked CM.com as “Major Contender” in their Conversational AI – Products PEAK Matrix. A major achievement for our Conversational AI Cloud solution, providing evidence that our solution is within a group of the world’s top 20 leading conversational AI vendors.

September 2021

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juniper leaderboard

Juniper Competitor Leaderboard Nomination

Juniper Research nominates CM.com as an “Established Leader” in the Competitor Leaderboard for Messaging Platforms. The new Competitor Leaderboard report of Juniper Research provides a visual representation of the competitive positioning of the leaders within Messaging Platforms to enable stakeholders to view their relative position within the market.

September 2021

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CM.com recognized as Major Player in CPaaS

CM.com is positioned in the Major Players category in the 2021 IDC MarketScape for the worldwide CPaaS market. According to IDC, the communications platform as a service (CPaaS) industry emerged from a turbulent 2020 in excellent shape, and companies should consider CM.com if they require a scalable and secure customer engagement platform with omni-channel capabilities and digital commerce requirements.  

May 2021

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emerce 2021

CM.com in Emerce100 2021

We are proud to be positioned in the Emerce100 list of best Payment Service Providers this year. Every year, Emerce publishes the Emerce100, which is a list with the best e-business companies of that year. The Emerce100 is based on image research. Payment Service Provider CM.com received 5.5 stars, what means we belong to the best Payment Service Providers in the Netherlands! 

April 2021

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Competitive Strategy Leadership Award in Conversational AI

Frost & Sullivan presented CM.com with the 2021 Best Practices Competitive Strategy Leadership Award in the European Conversational AI industry.

“CM.com’s focus on practicality and efficiency is also visible in its conversational user interface, which is designed with real conversations in mind to enable human-like experiences. The outstanding conversational capability of the solution greatly enlarges its intelligence and applicability. Today, CM.com chatbots can be applied to a myriad of customer operations, including payments.” - Federico Teveles, Research Analyst – Frost & Sullivan

March 2021

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Juniper Research

Award for Excellence in Telco Innovation

We received this award in the prestigious judges' choice category. Jury: “CM.com receives the award for its efforts in integrating payment solutions into communications services throughout 2020. Their acquisitions enabled them to launch new payment services over its solutions portfolio. The company has also been active in expanding its geographical presence, including the first launch of RCS in Germany in April and the enablement of WeChat Pay in Europe.” 

February 2021

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Recognized as a Leading Challenger

Juniper Research recognized CM.com as a Leading Challenger in the leaderboard for Mobile Voice Vendors.

In the latest “Mobile Voice & Video Calling” report, Juniper Research highlights CM.com’s broad voice solutions and our expertise in enabling multichannel communications via AI-supported automation. Juniper Research: “This makes CM.com an innovator in the space”.

February 2021

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CM.com Sets the Stage for Accelerated Growth in 2021

451 Research: "It was a busy year for CPaaS provider CM.com, with several milestones that included listing on the Amsterdam stock exchange and two strategic acquisitions. Coupled with its R&D investments in the past three years, the company appears poised to accelerate growth and expand its market footprint in the next five years."

January 2021

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Representative Vendor in CPaaS

In their Market Guides of 2020, 2019, and 2018, Gartner recognized CM.com as a Representative Vendor in CPaaS. CM.com's differentiator in the CPaaS space lies in payments. CM.com is classified by Gartner as a Co-Creator driven CPaaS vendor focused on conversational commerce.

October 2020

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