Reach customers on any channel and manage your conversations from one place.
Build it yourself with our API, or run it on the CM.com platform.
No separate contract or integration per channel. Connect once, and reach customers on any channel they use, from one platform.
WhatsApp, RCS, SMS, Email, Voice, and more, all in one interface.
Move between channels and pick up any conversation right where it left off.
Quick replies, chatbots, and AI agents, plus images, video, and locations, out of the box.
Rich cards, carousels, and read receipts, built right into the SMS inbox.
Campaigns, support, payments, and AI agents, on the world's most used messenger
Cloud telephony, IVR, and AI voice agents, on the same platform as every channel.
Reach any phone, on any network, with the channel that still gets read first.
Transactional and marketing email, sent from the same platform as your messaging channels.
Turn comments and DMs into sales and support, without leaving the app.
Handle support and sales on one of today's most active messaging platforms.
Integrate once with the Business Messaging API and send and receive messages across every channel from your own systems. Built for developers who want full control over what they build.
Run these channels through CM.com's platform instead of building your own, across four connected suites: Connect, Activate, Convert, and Support.
Every channel gets you into the conversation. What keeps it going is what's underneath: the Customer Context Platform connects every message, call and order into one profile. So the conversation that starts on WhatsApp and continues by phone still has the full history behind it, no re-explaining, no starting over.
The more channels a customer uses, the sharper that picture gets. And whichever channel a team or an AI agent replies on, they're working from the same one.
A HALO agent or a colleague picks up the thread on WhatsApp, voice or email, same context either way.
Send the message on the channel each customer actually uses, RCS, SMS, email or WhatsApp.
One HALO agent handles the conversation wherever it starts, consistent every time.
Every industry uses conversational channels differently. Here's how four of our customers put them to work.
Lucardi, the Netherlands' largest jewelry chain, moved WhatsApp and web chat questions to an AI colleague. It now resolves 79% of chats on its own, freeing the team for cases that need a person.
CM.com has run the whole Dutch Grand Prix fan journey for five years: ticketing, payments, and an AI assistant that resolved 95% of fan conversations automatically during race weekend 2025.
Qeld, a FinTech providing accessible loans to small businesses, connects customers with support agents over WhatsApp, replacing the slow, paperwork-heavy process typical of banks.
Kidream.ai, an AI entertainment platform expanding across Southeast Asia, uses SMS and Voice for verification, then hands routine support questions to a HALO AI agent.
Get started with one channel or all of them. Start small, grow big with a platform that scales with you and your customers.
Surely, we’ve all heard the terms Multi-channel and Omni-channel. What can these marketing strategies mean for your company? For an answer to that question, we need to know the difference between the two. In this short article, I’ll explain just what all the fuss is about.
Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.
In an age of mass marketing, as well as constant TV, internet and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customers needs and sensibilities.
Today’s consumers expect simplicity and convenience when communicating with a business. That means easy engagement and reachability when the customer needs it. Being present on the right communication channels can make or break the customer experience.
Led by the COVID-19 pandemic, the healthcare landscape has worsened globally. While many businesses across industries witnessed their usual processes crumble, the healthcare sector perhaps had the worst hit due to immense pressure. When it came to responding to COVID-19, healthcare strategies made a 360-degree turn and switched to integrated customer service solutions since they seemed the most effective. For instance, the Government of India used conversational AI in its existing platform with the support of a service partner to improve user engagement and deliver the correct facts about the pandemic. The World Health Organization (WHO) also used AI to assist and answer questions posed by individuals via WhatsApp and Facebook Messenger.
With the ever-evolving healthcare system, the search continues for the best ways to provide better outcomes while reducing costs. As healthcare is a highly consumer-centric industry, upholding customer delight through personalised communication is crucial. Research suggests that there are opportunities worth $500 billion for innovators like Amazon to provide superior customer experience and establish a new “front door” for healthcare by replacing the first point of contact from a doctor’s clinic to a consumer’s home.
Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.
When it comes to using Instagram Messaging for businesses, it's one of the most convenient and powerful means to build relationships with potential customers, promote and advertise your products/services, and even close sales - all of this at one platform.
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