Conversational Channels

Business Communication on All Channels•

Provide your customers with on-the-go access to your customer support via all their favorite conversational channels.

All Your Customer's Preferred Channels

Simplify the customer experience and combine WhatsApp, Facebook Messenger, Apple Messages for Business, Twitter, RCS, SMS, & more, in one interface – or select the channels your customers prefer most

Easily Alternate Between Channels

Connecting to all messaging apps via one interface allows you to switch between channels so you can easily continue conversations with multiple customers through multiple channels.

Use fully-integrated Premium Features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

WhatsApp Business

Use WhatsApp to talk to customers on their favourite messaging channel and exceed expectations.

Apple Messages for Business

Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Messages for Business.

Viber for Business

Provide your customers with the rich, instant and interactive experience that they want by using Viber.

Facebook Messenger

Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.

Instagram Messaging

Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.

Telegram offers several unique characteristics, like being highly secure and share a diversity of rich content.

Twitter for Business

People worldwide use Twitter to keep an eye on trending events, news and to reach out to companies.

Google's Business Messages

Engage with customers where and when they need it. Provide a conversational experience directly from Google Search and Maps.

RCS Business Messaging

Create rich, interactive and personalised experiences right within the #1 most used feature of phones today, the SMS inbox!

	Business Messaging API	Mobile Service Cloud	Mobile Marketing Cloud
	Business Messaging API	Mobile Service Cloud	Mobile Marketing Cloud
WhatsApp Business	✔	✔	✔
Apple Messages for Business	✔	✔
Viber for Business	✔	✔	✔
Facebook Messenger	✔	✔
Instagram Messaging	✔	✔
Twitter for Business	✔	✔
Google's Business Messages	✔	✔
RCS Business Messaging	✔	✔	✔
Telegram		✔

Business Messaging API

With our unique Business Messaging API, you can send personalized messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.

Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.

Mobile Marketing Cloud

The Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.

When your customer base is constantly on the move, how do you make sure you stay connected? Radius Payment Solutions has all the answers.

Read the Story

Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy dashboard.

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Cash Crusaders was looking for the easiest form of communication with customers which led them to the WhatsApp Business solution.

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Get Inspired

Feb 10, 2022 • Instant Messaging

Personalization: New Gamechanger in the Healthcare Sector

With the ever-evolving healthcare system, the search continues for the best ways to provide better outcomes while reducing costs. As healthcare is a highly consumer-centric industry, upholding customer delight through personalised communication is crucial. Research suggests that there are opportunities worth $500 billion for innovators like Amazon to provide superior customer experience and establish a new “front door” for healthcare by replacing the first point of contact from a doctor’s clinic to a consumer’s home.

Feb 10, 2022 • Instant Messaging

How To Build a Robust Customer Service Strategy in 2022

With customer service becoming the new benchmark for successful businesses, the need to sharpen your CX strategies has become eminent. A study by Esteban Kolsky states that 34% of companies are implementing “customer journey mapping” into their customer service. A user experience journey is mapped before and after using a product, customer service paves the path to ensure a seamless journey benefiting both the brand as well as the customer. This blog walks you through the benefits of impactful customer service tips that can help your eCommerce business immensely.

Jan 24, 2022 • Instant Messaging

5 Benefits of Google's Business Messages

Google's Business Messages will allow you to meet your customers where they are in their moment of need. Learn more about this conversational messaging channel and what five benefits it can have for your business.

Jan 03, 2022 • Instant Messaging

WhatsApp Business: More Types of Proactive Messages Now Available

Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

Jan 03, 2022 • Instant Messaging

All You Need to Know About WhatsApp Business Opt-Ins

If you want to reach out to your customers with outbound messaging via the WhatsApp Business solution, you'll need an active opt-in. In this blog, we'll share exactly how you can get valid opt-ins for WhatsApp Business and ways you can direct customers to your WhatsApp Business channel.

Nov 02, 2021 • Instant Messaging

Ace Instagram Messaging For Business With CM.com

When it comes to using Instagram Messaging for businesses, it's one of the most convenient and powerful means to build relationships with potential customers, promote and advertise your products/services, and even close sales - all of this at one platform.

Aug 17, 2021 • Instant Messaging

Conversational Messaging: Seize the Omnichannel Messaging Opportunity

Customer engagement today happens on a variety of online channels. Each one is an opportunity to strengthen the relationship: to attract, engage, interact, and convert customers. Customers expect efficient communication with a business and through their preferred channels and devices - in an effort to solve their queries faster. Most customers expect answers to their questions within 30 seconds, and they prefer mobile as their primary communication channel.

Jul 22, 2021 • Instant Messaging

How SMS API Integration Helps You Scale Your Business Communications

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.

Jun 29, 2021 • Instant Messaging

Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API

With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business.