CM.com is enabling retail & eCommerce businesses across the globe, deliver superior customer experiences across websites, physical stores, call-centres, social media, and more. Our platform act as a one-stop shop for all your customer engagement efforts that will help increase your conversions!
Whether you are just starting with your eCommerce business and need a marketing automation solution to grow your business or you have an established eCommerce business and looking to achieve process excellence and automation in customer service to save cost and achieve efficiency in operation, we have a solution ready for you.
''Be where your customers are and deliver the service experience they expect.''
Watch the video and learn how Centralpoint leverages Mobile Service Cloud to meet their customer demands.Mobile Service Cloud
Find out how My Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud.
As Missguided experienced tremendous growth, the main contact channels (live chat, e-mail & social channels) became flooded.
Revolution Beauty is always improving customer service. To keep challenging existing standards, they started using Mobile Service Cloud.
Create automated mobile marketing campaigns at ease & increase your conversion rates. Build multi-channel engagement workflows from notifications to nurturing flows to card-abandonment reminder on channels like SMS, WhatsApp & more.
360° Customer Profiles for Personalization
Omnichannel Customer Journey Orchestration for more Conversions
Smart Segmentation for Personalized Ads on Instagram
Cart Abandonment reminders on WhatsApp
Move away from old-generation ticketing concept and supercharge your customer service with the power of conversations. With Mobile Service Cloud your agents can respond to incoming queries from multiple messaging channels inside one dashboard, and choose to automate conversations with a chatbot when they're offline.
Improve Agent's Efficiency with One Omnichannel Inbox
Contextual Support for better CSAT with access to Customer Data
Turn your service center into sales with customer co-browsing
Provide 24/7 customer support or help users navigate easily through your eCommerce website using AI-powered omnichannel chatbot.
Self-Service FAQs to divert redundant support queries to chatbot
Save time by automating the order tracking & return process
Lead generation using a product recommendation chatbot
Use CM.com communication platform to access multiple business messaging channels like WhatsApp, Instagram, Google Business Messaging and more to give a boost to your eCommerce conversion rates.
Access SMS, WhatsApp, Instagram, Google Business Messaging & more
GDPR compliant APIs for secured messaging
Unique Platform Features & BSP Benefits
With these 7 tips for customer service in eCommerce, you can offer the best service. The checklist helps you to determine where you stand and what you can improve.Download Now
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