Logistics & Transport

Outperform the increasing customer expectations in the logistics & transport industry.

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Industries next icon Logistics & Transport

Logistics & Transport in Numbers


To fuel growth in the industry, 80% of industry leaders are focused on improving customer experience. Yet, 85% is not able to define a differentiated customer experience (KMPG).


Digital transformation is the main challenge for logistics & transport companies. Half of the companies within the industry say that's due to a lack of digital culture and training (PWC).

> 200

A global shipment can involve >200 interactions between companies and customers (Deloitte). A conversational messaging strategy is key to enable conversations when and where customers want.

2 hours

With the rapid growth in e-commerce, consumer's expectation are changing. Delivery is expected within hours, with a 24/7 zero-fiction service level next to it.

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One of the main transformations within the automotive industry is the increasing connectivity. From connected cars, to connected customers, we have the tools to make it happen.


Freight Transport

Improving the customer experience remains a key strategy for growth within the transport industry. Our solutions enable personalized customer communications like delivery notifications, customer service and conversational AI.


Postal & Parcel Services

With increasing customer expectations, parcel services need to increase customer experience and transparency. Our communication and customer service solutions provide exactly that.

Guide to Conversational Messaging

The Guide to Conversational Messaging

2.8bn people use mobile messaging apps and tools. How to choose the best Conversational Channels? Download our guide to discover the pros, cons and best approaches for each channel.

Download the Guide

Differentiate With an Excellent Customer Experience

Interact with your customers through their preferred channel via one Agent Inbox, or automate your conversations with a chatbot.

Meet your target audience on the channels that they use for a personalized and improved customer journey. Think of channels like SMS, WhatsApp, Facebook Messenger and more.

Automate your conversations with AI chatbots.

customer story anwb chatbot iris

Meet ANWB’s Chatbot Iris

Conversational bot Iris is an integral part of ANWB by answering online questions on all possible topics. Roadside assistance, insurance, traffic information, day trips; Iris knows all about it.

Download the PDF

We Understand Your Challenges

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