CM.com (Euronext Amsterdam: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience.
Our communications and payments platform empowers marketing, sales, and customer support to automate engagement with customers across multiple mobile channels, blended with seamless payment capabilities that drive sales, gain customers and increase customer happiness.
Revenue: € 283.2 million
7.2 billion messages (+24%)
455 million voice minutes (-34%)
€ 1,983 million online payments (+81%)
14.6 million number of tickets (+59%)
And still growing
Core revenue 2021
CM.com's Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.
Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. One solution with everything you need to provide a seamless customer experience, anytime, anywhere. For a five-star service.
Deliver an exceptional customer experience and enable your customers with self-service support. Automate conversations with your own AI-powered Conversational bots and personalize and customize conversations.Read more
Embrace personal, easy, and cost-effective solutions to deliver your message to your target audience. From SMS, WhatsApp, Apple Messages for Business, Viber, and Voice, start delivering via your customers' preferred channels.
24/7 monitoring, virtual servers & high speed storage
Privately owned cloud platform and software, developed in-house
Guaranteed scalability, time to market, global redundancy
ISO certified, GDPR compliant, PCI-DSS certified
In the field of CPaaS, we’re currently one of the fastest-growing companies in the world. In 2020, we managed to pick up speed every quarter while hiring more people to boost our sales and innovation power.
The big difference for us in 2020 was the acceleration. My job is to maintain our company culture. It doesn’t change with an IPO, but it can change when you grow too fast.
The capital raises and challenging market situation has enabled us to act according to a strong market demand for our products. You have to organize your business in a way in which it can accelerate and adapt when an opportunity arises.
We’re always actively spotting acquisition candidates, but at the same time, we remain very selective. We understand that to grow sustainably, we have to build up structures and processes while remaining flexible and maintaining our entrepreneurial spirit.
The story of CM.com started back in 1999, with this one message: “Will you join me at Highstreet?”. This was the SMS Gilbert Gooijers sent to Jeroen van Glabbeek.
Starting out as Club Message, co-founders Jeroen and Gilbert introduced sending SMS messages to groups in 1999. This was used to inform visitors of discotheques in the Benelux on guest DJs, time-tables, contests, discounts and more weekend news; right on the exact moment it matters for the visitor.
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