CM.com (AMS: CMCOM) is a global leader in AI-powered Customer Engagement solutions, providing businesses one platform to engage with consumers.
Our engagement platform empowers marketing, sales, and customer support teams to automate interactions with customers across various mobile channels, seamlessly integrated with payment capabilities that drive sales, attract customers, and boost satisfaction.
Breda, Netherlands
Full-time equivalent
Local presence
Euronext Amsterdam
Core revenue 2024
24/7 monitoring, virtual servers & high speed storage
Privately owned cloud platform and software, developed in-house
Guaranteed scalability, time to market, global redundancy
ISO certified, GDPR compliant, PCI-DSS certified
Our investments in AI continue to yield significant benefits for our clients, saving costs and enhancing efficiency.
Our AI-first strategy, coupled with strengthened cross-unit collaboration, positions us to make cutting edge technology accessible and impactful for all our clients.
The story of CM.com started back in 1999, with this one message: “Will you join me at Highstreet?”. This was the SMS Gilbert Gooijers sent to Jeroen van Glabbeek.
Starting out as Club Message, co-founders Jeroen and Gilbert introduced sending SMS messages to groups in 1999. This was used to inform visitors of discotheques in the Benelux on guest DJs, time-tables, contests, discounts, and more weekend news; right on the exact moment, it matters for the visitor.
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See our open vacanciesEmail delivered isn't always email seen. For Indian brands, inbox placement depends on authentication, list hygiene, and consistent sending behavior over volume. CM.com India's Email Gateway API offers the setup to land in the right place, across campaigns and everyday user communication.
RCS pricing in India depends on message type, rich media usage, volume, and engagement level - not a fixed per-message rate. Indian brands must plan budget around message usage patterns, compare RCS vs SMS, and calculate ROI. CM.com India offers flexible, secure RCS business messaging solutions.
Users switch between websites, mobile apps, email, and social media, leaving fragmented data. CM.com India's Customer Data Platform unites these scattered data sets into single user profiles. This blog covers CDP, compares it to CRMs, and data safety compliance, costs, and implementation.
RCS messaging turns regular, static SMS into branded, interactive experiences through rich media. Indian brands from e-commerce, BFSI, and hospitality sectors use it for better engagement, resolutions, and customer trust. CM.com India's RCS business platform delivers all of this, securely and fast.
Indian brands relying solely on WhatsApp broadcasts miss customer engagement opportunities. Consistent growth comes from an interactive messaging experience. A conversational AI-based WhatsApp Business platform like Halo brings Indian brands better engagement, cart recovery, and conversion.
Generic email campaigns falter as they overlook major factors, including customer intent, timing, and email context. Agentic AI-powered email personalization tools analyze customer behavior, buying history, and engagement patterns deeply. They offer user-focused content at the right time. CM.com India's agentic email marketing solution improves open rates, increases conversion rate, and builds stronger customer journeys.
Bulk SMS is a highly effective communication tool for Indian businesses. Its high open rates, no internet reliance, and instant delivery make it truly flexible. Brands use it to send transactional updates, promotional campaigns, and user notifications at scale. CM.com India's feature-rich SMS platform helps brands automate, personalize, and schedule communication effectively across different segments.
Cart abandonment causes daily revenue loss for Indian brands. RCS business messaging solutions tackle this with interactive, personalized, and visually rich recovery messages. It supports the shopper's default messaging app. With features like verified sender profiles, two-way messaging, and SMS fallback, RCS offers a more interactive and engaging experience than traditional SMS and can complement email-based recovery campaigns.
In the mobile-focused Indian market, brands must choose the right messaging platform for user engagement, workflow automation, and strong revenue. This blog compares WhatsApp, Messenger, and RCS, shows their capabilities, industry use cases, and viability for conversational commerce. Learn how CM India’s agentic AI-powered WhatsApp Business solution helps brands offer real-time, interactive, and personalized customer communication.
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