CM.com connects messaging, marketing, and service. All teams work from one customer profile instead of juggling integrations.
Trusted by businesses worldwide
A CPaaS vendor gives you APIs but no software. A marketing cloud gives you campaigns but no idea what your support team knows. A service tool gives you conversations but no idea what your marketer just sent. CM.com is the only platform where your developer, your marketer and your service team all work from the same data layer, without a single integration headache between them.
Request a demoWhether you're a developer looking for APIs, a marketer building campaigns or a service team handling conversations. CM.com has a place for all of them, and because it all runs on one customer profile, switching between them is seamless.
By the time you rebuild for their channel, they're gone. One API for SMS, WhatsApp, RCS, Email, Instagram, Messenger, Viber, Line. Build once, reach everywhere. Meet customers where they already are, instantly.
Real personalisation means the right product, at the right moment, for that one person. CM.com connects your customer data directly to your campaigns. AI-driven recommendations, fully personalised emails, journeys built around individual behaviour.
AI agents handle the repetitive work automatically. Human agents step in with full context when it actually matters. An intelligent inbox combined with HALO agents that resolve, escalate and inform. Less pressure, faster resolutions.
HALO is our AI agent platform, and the fastest way to see what CM.com can do. It connects to your systems, learns your business, and starts handling real customer interactions in days, not months. Just describe what you need, and HALO builds it. No coding required.
Discover HALOCRM, order management, helpdesk. HALO plugs into what you already have.
No coding. Tell HALO what your agents should do, and it builds them.
WhatsApp, email, voice, live chat. Same agent, every channel, from day one.
When personalisation meets automation at scale
"We wanted more than just handling questions. We wanted to truly help customers, in their own language, at their own moment, without overloading our team."
Anne-Louise, Conversation Designer
Mission-critical connectivity for millions of drivers, globally
SMS plays a crucial role in BMW's ConnectedDrive services. CM.com's global reach means BMW doesn't have to worry about which routing or mobile network to use; CM.com takes care of it with the SMS Gateway.
BMW
Bringing fans closer to their sports heroes
"CM.com felt like an extension of our team. They weren't just a technology partner, but truly invested in the success of the project and the fan experience."
Marloes Wesselink, Project Manager TeamNL Huis
"We were looking for a partner that could not only help us optimise our ticketing process, but could create a superior fan experience. With the innovative software and data insights of CM.com, we were able to optimise the entire fan journey."
Teun Verheij, Formula 1 Heineken Dutch Grand Prix
Transforming customer service with AI colleague Lucie
"We didn’t just want a chatbot on the side. We wanted an AI colleague we can understand and train ourselves, that fits into our systems and really supports both our customers and our team.”
Elles, Manager Jewelry Services & Customer Service
Ranked CPaaS Leader by Juniper Research. Four years in a row.
Telecom, Meta & Google connections. Every channel, direct routes.
Companies running on the CM.com platform worldwide
GDPR compliant, ISO certified, and regulatory excellence
Building CX solutions. Complete customer journey in one platform.
See how CM.com's AI-powered platform can help you deliver seamless experiences across every touchpoint.
Why businesses choose CM.com:
✓ All channels and data in one place for seamless customer journeys
✓ Scalable engagement powered by AI and designed for humans
✓ Trusted by global brands, built for security and compliance
Artificial Intelligence (AI) has been in development for decades, but the way we use it today has changed dramatically. With the advent of ChatGPT and other applications, AI has suddenly become tangible for the general public. While it was previously used primarily for specific, often invisible applications (think fraud detection in banking or predictive maintenance in industry), it now actively assists in content creation, enhancing customer experiences, and streamlining processes. Within customer experience, three forms of AI are particularly relevant: generative, agentic, and predictive AI. In this article, we’ll break them down and explain how to leverage them effectively.
Imagine customer inquiries being answered 24/7 without wait times, automatic updates on delayed orders, or fully digital shopping assistants guiding customers from browsing to purchase. These are just a few examples of what Agentic AI can achieve. In this article, CM.com’s Marketing Lead AI & SaaS, Sander Harryvan, and Product Marketer, Tom Faas, share their insights on where businesses currently stand in adopting Agentic AI, what the next phase looks like, and why Agentic AI will have a profound impact on the way we do business in the coming years.
Customer service teams are used to precise analytics. Average handle time, first contact resolution, CSAT scores, numbers that are clean, comparable, and easy to report on. AI agents change that dynamic in a fundamental way.
Do you send automated SMS or RCS to your customers? Then you need that traffic to be safe and smart. When you send codes at scale, you need to block fake traffic without stopping your real users. And of course, you don’t want to pay for messages that aren't real. We have just the thing for you: Static and Dynamic protection.
CM.com has reached a major milestone by becoming the first CPaaS platform in France to be directly HDS-certified. This certification shows CM.com’s ability to host and process sensitive health data in full compliance with French regulations. For healthcare organizations, handling sensitive data is no longer just a technical choice, it’s essential to using digital tools. Transactional messages, appointment reminders, medical notifications, or administrative communications all involve personal health information. Without a compliant framework, these uses can become legally risky, or even impossible. This is exactly where CM.com’s HDS certification makes a difference, positioning CM.com among the few providers capable of operating as a fully certified HDS platform without relying on third-party HDS hosting.
You only get a few seconds to make an impact with your business messaging, so make those seconds count. While traditional SMS is still widely used, it's becoming limited in its features. RCS for Business is SMS 2.0 - native and easy to use, but also rich and engaging. The perfect tool for business messaging! Let's see where RCS can truly make a difference.
In an age of mass marketing with constant TV, internet and email advertising, it’s safe to say that peak sales periods like Black Friday and the Holiday Season can be an overwhelming experience for consumers around the world. When marketing messages don’t match consumers’ needs and interests, they disconnect. They mute notifications, skip ads, and avoid all forms of marketing until the peak season is over. As an eCommerce marketer, you should always be looking to avoid this by diversifying and personalizing your marketing strategy in a way that suits your customers needs and sensibilities.
More and more companies are rolling out AI agents that go far beyond generating content or answering simple questions. They handle customer requests, update systems, trigger workflows, and even complete transactions. This brings speed, efficiency, and relief from manual, repetitive work. But once AI starts doing instead of merely assisting, something fundamental shifts. You need more than clever technology. You need a clear way to stay in control of what it does, why it does it, and the limits within which it can operate. This is where AI governance comes in. Not as a tick-box compliance layer, but as a practical foundation that keeps AI predictable, explainable, and safe as it becomes more autonomous.
Does your business depend on high-volume email communication? Then you want that infrastructure to be reliable and fast. When it comes to sending millions of messages, you need performance, uptime, and control at scale. And of course, you don't want to break the bank either. We have just the thing for you: the Email Gateway API.
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