Engagement Platform

Join The Era of Conversational Customer Experience

Deliver seamless end-to-end customer journeys with a single AI-powered platform.

Engament platform from cm.com learn more about it here

Drive Efficiency, Boost CX and Unlock New Revenue

Elevate digital communications to improve internal efficiency, meet customers rising expectations for seamless product discovery, purchase, and service, and boost revenue. Our Engagement Platform transforms interactions across channels with AI-powered software and connected customer data.

Seamlessly Scale with One Platform

  1. Unified best-of-breed solutions
  2. End-to-end journey capabilities
  3. Omnichannel by design
  4. Integrated AI-functionality
  5. Low code no code deployment

Recognised and Accredited by

Juniper Research
Frost & Sullivan
Future Digital Awards
451 Research

Inside Our Engagement Platform

With advanced AI features and omnichannel capabilities, our Engagement Platform connects data and technology for seamless, personalized communication across the entire customer journey.

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Utilise Data and Intelligence at the Core

Our Engagement Platform has data built into its core to power intelligent conversation across all your applications and channels.

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Put Your Data to Work with a Customer Data Platform

Use our Customer Data Platform, or integrate existing infrastructure, to connect multiple data sources into one unified customer profile to ensure your data is actionable and you can deliver personalized interactions anywhere in the journey.

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Fuel Your Tech Stack with Generative AI

At the core of our Engagement Platform is the Gen AI Engine. Configure once and effortlessly integrate a wide variety of knowledge sources, both internal and external, in an almost limitless manner. New content seamlessly flows across all solutions.

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Drive Double-Digit Conversions with Our AI Decision Engine

Deliver personalised experiences and tailored content with unified data and actionable insights learnt from previous engagements across all solutions. On average, customers report a 25% uplift in conversions with our AI Decision Engine.

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Here's What Our Customers Have to Say

Benefits of a Single Engagement Platform

Deliver customer value from day one with a single platform.

Minimise Total Cost of Ownership with unified solutions in one platform.

Receive support across all applications from one centralized team

Offer a unified way of working with simple UX for all applications

A comprehensive view of data to facilitate decision-making and analysis

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