Use our Customer Data Platform, or integrate existing infrastructure, to connect multiple data sources into one unified customer profile to ensure your data is actionable and you can deliver personalised interactions anywhere in the journey.Discover more
At the core of our Engagement Platform is the Gen AI Engine. Configure once and effortlessly integrate a wide variety of knowledge sources, both internal and external, in an almost limitless manner. New content seamlessly flows across all solutions.Discover more
Deliver personalised experiences and tailored content with unified data and actionable insights learnt from previous engagements across all solutions. On average, customers report a 25% uplift in conversions with our AI Decision Engine.Discover more
Say goodbye to clunky scripts. Our AI solution transforms chatbots into dynamic, human-like conversationalists—no coding needed. Elevate customer support 24/7.
Service interactions are make-or-break moments in customer relationships. Our AI-powered contact centre solution empowers your team to efficiently help customers via any channel.
Nothing is more powerful than the right message, at the right time. Our marketing platform supports data-driven OTT, email, and Voice campaigns that drive conversions.
Deliver customer value from day one with a single platform
Minimise Total Cost of Ownership with unified solutions in one platform
Receive support across all applications from one centralised team
Offer a unified way of working with simple UX for all applications
A comprehensive view of data to facilitate decision-making and analysis
Since the launch of ‘Sofia’, customer satisfaction rates increased by 29%. We were impressed by CM.com’s hands-on approach to identifying the best solution for DFS, as well as the strength and agility of their chatbot technology and ease of use for both employees and customers.
Gifty, our chatbot, captures and helps manage 60% of frequently asked questions, allowing live agents to focus on personalised advice. This way, we can swiftly address any inquiry, even during December, our busiest month.
We've seen our customer recognition rates improve from 69.7% to a whopping 83%, with our monthly users increasing from 790 to 1835. It's great for our customers because it drives the traffic away from our call centre and they don’t have to wait in a queue for information about their account.
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