As a marketer you would have heard of a CRM (Customer Relationship Management) platform, but what about a CDP (Customer Data Platform)? In this introductory guide we explain everything about CDP's.
In this guide, we’ll explain everything you need to know about email deliverability, why it's important, what constitutes good email deliverability, how to ensure your emails are delivered, and more.
Over the next few years, it's going to be fascinating to see how new technologies continue to improve the way we qualify leads, add value to our customers and streamline our processes.
Turn your customer service model from a single-channel service center into an omnichannel, conversational service center
Learn how 6 of our customers delivered a truly omnichannel customer service experience that helped them retain customers.
We asked two of our customer experience experts for their predictions of customer service in 2030. What can we expect in the future, and how can we keep up with the consumer demand.
In this guide we help you understand the difference between WhatsApp Business App and API, how to integrate WhatsApp into your existing support journey and share customer stories.
Are you familiar with the features and opportunities of the essential messaging channels for your business? In this paper, you'll find all the benefits and features of the 7 most popular channels.
This guide will help you identify the crucial factors, vital capabilities and services required to optimise SMS as part of your company’s core communication and marketing strategy.
This infographic shows how you to optimise key retail dates with the right technology. Plan ahead and take full advantage of each and every one with customer service, marketing, and AI solutions.Download the Infographic
Offer your potential employees the best signing experience right from the start. Save valuable time, material and costs. Download our one pager to learn about Sign for HR and recruitment.
Go beyond customers’ expectations and let them decide how, when and where they want to interact with you. Download our one pager to discover more about our Conversational AI Cloud solution.
Speed, convenience, expert advice, and friendly service are the most important elements of a positive customer experience. Download our one pager to learn about our Mobile Service Cloud solution.
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