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As we look forward to the changes that lie ahead, we want to share our vision of what things might look like along the way to 2030 and what this means for everyone working in Marketing and Sales.

This guide will give you a complete overview of email deliverability. Learn how to skyrocket your email open rates.

Bring all your online and offline customer data together and create marketing campaigns that give customers that wow feeling.

Customer Service is constantly changing. What can we expect in 2030 and how can we prepare? Brian Manusama and Michiel Gaasterland share their expectations.

We give you 7 tips for customer service in eCommerce. The checklist helps you to determine where you stand and what you can improve.

Start measuring the most important customer service KPIs, to improve customer service performance and customer experience.

With the power of Conversational AI, customer questions can be identified, categorized, and resolved more quickly to improve customer service.

Could Voicebots be the next development in Conversational AI to deliver timely, personalized, and fulfilling customer service experiences. 

As our lives become more intertwined and dependent on technology, consumer needs must be central to the development of technology estates.

Customer engagement today happens on a variety of online channels. Discover why customers demand it and why businesses need conversational messaging.

Why is the WhatsApp Business API the way to grow your business and how can you easily integrate WhatsApp into your customer journey.

Businesses in retail & eCommerce should change the business-wide approach from transactional to building long-term customer relationships. 

Discover how tech-driven your experience is and receive advice on the next steps in your digital transformation.

How can your organization face the myriad challenges of the retail market with confidence? In this guide we pinpoint key retail events and talk about the strategies and tactics you can employ.

The worlds of logistics and communications are converging. Customers, however, aren’t so predictable. Download our guide to discover the challenges needed to address in this multi-channel world.