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Over the next few years, it’s going to be fascinating to see how new technologies continue to improve the way we qualify leads, add value for customers and streamline processes in Marketing & Sales.

This guide will give you a complete overview of email deliverability in 2021 and beyond. Learn how to skyrocket your email open rates.

Bring all your online and offline customer data together and create marketing campaigns that give customers that wow feeling.

Consumers are already irritated before contacting customer service. What is the effect of emotions on your service? Discover this and more in our latest research report.

Customer Service is constantly changing. What can we expect in 2030 and how can we prepare? Brian Manusama and Michiel Gaasterland share their expectations.

Start measuring the most important customer service KPIs, to improve customer service performance and customer experience. 

With the power of Conversational AI, customer questions can be identified, categorized, and resolved more quickly to improve customer service.

Could Voicebots be the next development in Conversational AI to deliver timely, personalized, and fulfilling customer service experiences. 

We give you 7 tips for customer service in eCommerce. The checklist helps you to determine where you stand and what you can improve.

As our lives become more intertwined and dependent on technology, consumer needs must be central to the development of technology estates.

Why is the WhatsApp Business API the way to grow your business and how can you easily integrate WhatsApp into your customer journey.

Learn about the six key features that help your SMS strategy succeed and how to select the right SMS partner for your business.

Customer engagement today happens on a variety of online channels. Discover why customers demand it and why businesses need conversational messaging.

Do you know the specificities and opportunities of messaging channels for your business? Find out everything there is to know in this mini-paper.

Learn how to prime your business for international eCommerce and tailor your payments infrastructure to meet business needs.

How can the right Payments Partner adapt, grow and future-proof your business? Read about the features to look for in a Payment Provider.

Businesses in retail & eCommerce should change the business-wide approach from transactional to building long-term customer relationships. 

Discover how tech-driven your experience is and receive advice on the next steps in your digital transformation.

Customers are more empowered than ever, and not afraid to switch companies. Create your strategy to burn the churn with these 8 questions.

Governments are digitalizing their services for today's tech-savvy citizens and students. Learn how to advance digital services in the public sector.

How to Meet Multi-Channel Customer Demand on the Move. In this guide we'll pinpoint the challenges transport needs to address in this multi-channel world, and share ideas for solving them.

The right technology enables businesses to improve their hiring processes. Say goodbye to stacks of paperwork and lengthy application tracks. Read how you can create smooth hiring experiences.