Are retailers getting personalization right? CM.com surveyed nearly 10.000 consumers from all over the world on their expectations and experiences with personalized interactions.
Who likes to wait? Right, no one. That's why time is of the essence in customer service. In this research report, you'll discover how fast you need to be to live up to customer expectations.
The ultimate fan experience: the fan on pole position before, during, and after the Formula 1 Heineken Dutch Grand Prix.
Download paperEmotions affect how consumers interact with customer service. Discover what this means for your business in the report.
Download reportImproving results starts with measuring. Set the right Customer Service KPIs to skyrocket performance for your customers and your business.
AI-powered chatbots and voicebots save companies an estimated $ 165 million. Learn more about the Power of AI for customer service.
Could Voicebots be the next development in Conversational AI to deliver timely, personalized, and fulfilling customer service experiences?
Why is the WhatsApp Business API the way to grow your business and how can you easily integrate WhatsApp into your customer journey.
Download paperCustomer engagement today happens on a variety of online channels. Discover why customers demand it and why businesses need conversational messaging.
Download paperIn this guide we share how you can use SMS to improve your business communication and how to select the right SMS partner for your business.
Download paperRaise your customer experience to an industry-defining mobile standard. Get started with our Software Solutions and turn those happy returning customers into brand ambassadors.
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