Are retailers getting personalization right? CM.com surveyed nearly 10.000 consumers from all over the world on their expectations and experiences with personalized interactions.
Who likes to wait? Right, no one. That's why time is of the essence in customer service. In this research report, you'll discover how fast you need to be to live up to customer expectations.
The ultimate fan experience: the fan on pole position before, during, and after the Formula 1 Heineken Dutch Grand Prix.Download paper
Emotions affect how consumers interact with customer service. Discover what this means for your business in the report.Download report
Improving results starts with measuring. Set the right Customer Service KPIs to skyrocket performance for your customers and your business.
AI-powered chatbots and voicebots save companies an estimated $ 165 million. Learn more about the Power of AI for customer service.
Could Voicebots be the next development in Conversational AI to deliver timely, personalized, and fulfilling customer service experiences?
Why is the WhatsApp Business API the way to grow your business and how can you easily integrate WhatsApp into your customer journey.Download paper
Customer engagement today happens on a variety of online channels. Discover why customers demand it and why businesses need conversational messaging.Download paper
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