communications platform icon
Communications Platform

CPaaS (Communications Platform as a Service)•

Connect once, communicate forever. Easy and cost-effective solutions to reach your audience.

communications-platform-hero-medium

Mobile Messaging and Voice for Business Communication

Reach your customers everywhere, within a single powerful platform. Our APIs provide access to multiple messaging and voice channels.

Watch the video to get a first impression of our Communications Platform.

Connect with customers on any channel and expand your reach.

SMS

Send and receive text messages globally using our SMS API or send personalized marketing messages from our platform via Campaigns.

Read more

Conversational Channels

Provide your customers with on-the-go access to your business via all their favorite conversational channels like WhatsApp and Apple Messages for Business.

Read more

Voice

Make, receive and automate your business calls. Reduce costs and improve efficiency with our VoIP products.

Read more

All Available Channels

sms notification

Send and Receive SMS Messages Worldwide

Our SMS Gateway makes it easy to send bulk text messages across the globe. Build communication flows for every interaction with your customers, from notifications and user verification to machine-to-machine and marketing notifications.

  1. Connect your application and website to our API

  2. Use our georedundant Cloud Platform for reliable global messaging

  3. Get your brand officially verified by Google

  4. Keep control of your traffic via our Apps and API

Read More About SMS
conversational channels

Communicate on Conversational Channels

Use our platform to engage your customers via their preferred channels for customer support, campaigns, transactional notifications, and more. Combine WhatsApp, Apple Messages for Business, and Twitter or select the channels your customers prefer most.

  1. Get access to all your customer's preferred channels with one API

  2. Add new channels with a few lines of code

  3. Rely on a strong platform to engage with your customers

Start Calling in a Matter of Minutes

Easily scale your Concurrent Channels and Call Setups per second. CM.com can handle both your inbound and outbound capacity. Get insights into each call for anti-fraud purposes, such as timestamps, destination, surcharges, and more.

  1. Set Up Your SIP Trunk in minutes

  2. Build Voice experiences with our Voice API

  3. Select inbound numbers for customer contact

  4. Up to 50% costs savings

Read More About Voice

TRUSTED BY COMPANIES WORLDWIDE

Ready to Get Started?

Benefit from our Communications Platform with all the tools and solutions you can imagine.

Engage and make your customers happy, send them delivery notifications, booking confirmations, and appointment reminders, at the moment it matters.

Discover all possibilities today.

Contact UsTo Our Platform Pricing

Scalability, Quality and Cost Savings Under One Roof

Full Control With Platform Apps

Use the Voice Management app to set up and manage your SIP trunks. Or easily configure your Messaging Gateway connections in the Channels App and start within minutes!

Scale up via our Global Cloud Platform

Our global privately-owned cloud platform is geo-redundant and directly connected to multiple carriers and operators. It makes it easy for you to scale-up your traffic with no hassle.

Analytics and Logging

For our Voice and Messaging channels, we provide clear and detailed Analytics and Logging Apps as well as the possibility to get all your insights and information via our APIs.

API Access for Programmable Voice

Implement additional voice functionality on top, or instead of our SIP Trunking service. Build voice applications from scratch, or implement our prefab building blocks with our APIs.

Unique API for All Messaging Channels

We provide all our messaging channels under one unique Business Messaging API. Easily integrate, scale-up or add extra channels such as SMS, WhatsApp, Viber and more.

Get Inspired

Mar 23, 2023 • Chatbots

Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack

At CM.com, we've noticed that more and more people are interested in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems with doing so.
Feb 03, 2023 • WhatsApp

Collect Customer Feedback With WhatsApp Business

Customer feedback is a vital part of any business as an essential point of contact between the buyer and the seller. However, obtaining good quality feedback can have its obstacles. Giving and collecting information in traditional customer surveys can often take time and effort for consumers and businesses.
Jan 30, 2023 • Conversational AI

How to Design and Customize Your Website Chatbot Without Coding

Chatbots can be a gold mine, but doesn’t it require much effort? Don’t worry; there’s no need to hassle your developers. You can design and implement a no-code chatbot on your website. In this article, you’ll find out why you’d want a chatbot and how it can look on your website.
Jan 25, 2023 • Compliance

Tips to Help Prevent Fraud in SMS and Voice Traffic

With each technological advance, criminals find new ways to defraud businesses – and Communications Platform as a Service (CPaaS) is no exception. Organizations as diverse as Formula 1, the Dutch Red Cross, and DHL are enjoying the customer experience and conversion benefits of CM.com – and fraudsters want to get in on the act. We take every measure to assure your safety, but it will not stop criminals from trying. However, you can take some additional steps to help prevent fraud.
Jan 12, 2023 • Conversational Commerce

Personalization in eCommerce: there's more than "Hi John"

Every eCommerce player knows personalization is essential. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad personalization goes.
Jan 04, 2023 • WhatsApp

How To Grow an Audience and Build Customer Relationships with WhatsApp Business Platform

Boasting an engagement rate of over 70%, the WhatsApp Business Platform has proven itself as a valuable channel for building customer relationships. But how do you use this popular channel to your advantage and grow your audience and business? This article will share everything we know about building better customer relationships on WhatsApp.
Dec 16, 2022 • Messaging

CPaaS vs. DIYing a Communications Platform: Which is Best?

With customers being at the heart of your business, you’ll need a means of communicating with them, whether for marketing, support, or operational purposes. So what are your options if you’re in the market for a communications platform?
Nov 25, 2022 • WhatsApp

Why WhatsApp Business is a Brilliant eCommerce Solution

It's known as "the world's most popular messaging app", with good reason. The sheer volume of active daily users on WhatsApp is mind-boggling; 2 billion at the last count, with predictions of reaching 3.5 billion by 2025. It's little wonder that it forms the backbone of 21st-century communication, with over 100 billion messages sent daily between a cross-section of demographics.
Nov 07, 2022 • Mobile Marketing Cloud

4 Digital Marketing Trends in the Financial Service Industry

In the past, customers' only interactions with financial service businesses might have been physical. (Like walking into a bank branch to conduct a transaction, for example.) But that was a long time ago.
Singapore
CM.com logo +6567979615

Is this region a better fit for you?

Go