Ensure your services are scalable. Recent years made it clear that governmental and educational institutions must be ready to adapt to increased demands and online services.
It is predicted that 75% of government CIOs will be directly responsible for security outside of IT by 2025, including operational and mission-critical technology environments (Gartner).
Ease of use is an important factor in choosing the right solutions for your services. Digitalization should be an asset, not a setback for every citizen.
Engage your target audience on the channels that they use for a personalized and improved customer journey. Think of channels like SMS, WhatsApp, Facebook Messenger, and more.
Provide immediate answers to frequently asked questions and automate customer journeys online to relieve the stress on your service center.
Ensure your organization is prepared to tackle online threats by enhancing your security policies to protect your data. Multi-Factor Authentication provides a safe solution for the protection of your services.
It is essential to keep citizens and healthcare institutions, informed at all times. Ensure the right information is provided to your audience as communication is key. Start the conversation on popular channels.
Help your citizens by optimizing and automating processes online. Contact them online on their preferred channel with a chatbot to guide them through the steps and process payment in one go.
Make life easy by creating a flexible and scalable work environment. Offer easy communication channels and payment solutions for them to get in touch with citizens, students, and colleagues.
More than ever, citizens expect their government to be available when and how it’s most convenient and safe for them.
Enable your citizens to fulfill the complete customer journey within a conversation on our Mobile Service Cloud. Whether they have a question, order, or renew a product: everything is possible.
Automate the Conversations Without Losing the Human Touch.
Let your service stand out with solutions and channels CM.com offers.Discover Our Products
CM.com secured the messaging traffic for the Dutch government by winning the tender for SMS Gateway and Voice One Time Passwords (OTP) provider.
CM.com won the tender for international Payment Service Provider (PSP) for the Dutch government in the coming 4.5 years with the possibility to extend.
Citizens and local companies trust governmental & educational institutions. Ensure your interactions feel personal and safe.
Timing is everything in a turbulent industry such as Government & Education. Luckily, technology is there to ease the job of Marketing & Sales.
Technology should work for people, not against them. Streamlining processes and services will enhance the experience you can offer your citizens.
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