Mobile Service Cloud is the all-in-one CCaaS solution with everything you need as a customer service team.
Interact with your customers via any channel from one inbox, or automate your conversations with a chatbot.
Watch the video to get a first impression of our customer service software.
Mobile Service Cloud, for frictionless service experiences.
Customers choose how they interact with companies. All they want is to get their message across; regardless of the channel. Keep up and provide the same level of customer experience across channels.
Mobile Service Cloud is channel agnostic: all channels are available in one inbox and managed in the same way. The focus is on the conversation: for agents and customers.
Manage conversations from all channels in one Agent Inbox
Support via email, live chat, phone, and all messaging channels
Insights into all previous conversations; from any channel
Personal customer service can change the way people experience your business. People value conversations more when they feel a connection.
Use the right data to understand the customer and the situation better. This helps to make every conversation personal from the start. In Mobile Service Cloud, you can integrate all data, and show it right next to the conversation.
See all data in the conversation with a 360° customer profile
Invite customers for a co-browsing session in live chat
Help agents easily find all available data - within one view
Customer service = people business. It's about humans communicating with humans. The best software has a human-first approach, making life easier for employees and customers.
With the right tools, agents can work more efficiently. Customers will be helped by the right expert immediately. No need to wait. No need to repeat your question over and over again.
Smart inbox management: SLA prioritization & snooze options
Skills-based routing for expert advice
Efficiency enhancers like a chatbot and answer suggestions
By collaborating efficiently, you can give the right answer sooner, enabling you to help the customer in the first conversation. After all, customer service is not a one-man job. Service is intertwined throughout the customer journey; and throughout your business.
With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers.
Open collaboration system for full transparency
Ask questions to colleagues or partners via live chat or email
Communicate with customers, colleagues, and partners in one view
Manage all conversations from every channel in one convenient inbox
Chat real-time with your visitors via a customizable live chat widget
Create your own chatbot to automate conversations and answer instantly
Integrate any CRM, ERP, CDP, or eCommerce system
Get insights in conversations and performance
We live in a 24/7 world. With a chatbot, you can offer immediate response times.
A seamless handover to Mobile Service Cloud ensures the right help for everyone. Live, human support is always needed.
You can get started with Mobile Service Cloud for S$52.99 per month. Learn more about the different packages & pricing, or watch the demo video
Packages & PricingEvery eCommerce player knows personalization is essential. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad personalization goes.
Are your customer service tools lacking the features your team needs to do its best work? And have you lost customers as a result? If so, your customer support tech stack might need an upgrade.
There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
If a person needed customer support, they might have previously picked up the phone. They might have even sent an email. But what if there was an alternative channel that could help them get their issue addressed almost instantly?
Consumers are nothing like the consumers of, say, ten years ago. They are more critical than ever before and have razor-sharp requirements. They expect speed, convenience, good customer experiences, and reassurance right at their fingertips. Meeting these expectations is quite a challenge. Especially if the marketing and customer service departments operate independently, these departments need to work together seamlessly to serve today's consumers best.
You’ve got the best eCommerce brand in the market, a well-defined target audience, and exceptional marketing and customer acquisition systems. So, are you ready for an explosive growth? As long as you don’t dedicate equal resources and strategies to retaining existing customers as to acquiring new customers, sustainable growth is far off.
Some believe that you can earn loyalty by ‘delighting’ customers. Some say a ‘positive emotional experience’ works best. Others say we shouldn’t use the term loyalty at all, because it’s misleading, and no one can ever really be ‘loyal’ to a brand anyway. Is the truth out there?
86% of consumers say that good customer service can take them from one-time buyers to brand advocates. While great customer service is an essential focus of any successful brand — forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional and positive customer experiences.
So close, yet so far. If packages could speak, that's what they would say as they wait to make their final trip to their owners. Will you help get them across the finish line? Or will you stumble in the last leg of the fulfillment relay race?
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