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Mobile Service Cloud

All-In-One Customer Service Software•

One solution with everything you need to provide a seamless customer experience, anytime, anywhere.

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Set New Standards in Customer Service

Mobile Service Cloud is the all-in-one CCaaS solution with everything you need as a customer service team.

Interact with your customers via any channel from one inbox, or automate your conversations with a chatbot.

Watch the video to get a first impression of our customer service software.

Mobile Service Cloud, for frictionless service experiences.

#1 Software Solution for Customer Service

  1. Channel Agnostic

  2. Personalization

  3. Human-centered

  4. Collaboration

A Consistent Experience via Any Channel

Customers choose how they interact with companies. All they want is to get their message across; regardless of the channel. Keep up and provide the same level of customer experience across channels.

Mobile Service Cloud is channel agnostic: all channels are available in one inbox and managed in the same way. The focus is on the conversation: for agents and customers. 

  1. Manage conversations from all channels in one Agent Inbox

  2. Support via email, live chat, phone, and all messaging channels

  3. Insights into all previous conversations; from any channel

Offer Support via All Channels

Personal customer service software

Create Personal, More Valuable Conversations

Personal customer service can change the way people experience your business. People value conversations more when they feel a connection. 

Use the right data to understand the customer and the situation better. This helps to make every conversation personal from the start. In Mobile Service Cloud, you can integrate all data, and show it right next to the conversation. 

  1. See all data in the conversation with a 360° customer profile

  2. Invite customers for a co-browsing session in live chat

  3. Help agents easily find all available data - within one view

Put People First: Customers and Employees

Customer service = people business. It's about humans communicating with humans. The best software has a human-first approach, making life easier for employees and customers.

With the right tools, agents can work more efficiently. Customers will be helped by the right expert immediately. No need to wait. No need to repeat your question over and over again.

  1. Smart inbox management: SLA prioritization & snooze options

  2. Skills-based routing for expert advice

  3. Efficiency enhancers like a chatbot and answer suggestions

chatbot conversation automated service

Provide the Right Answer Sooner

By collaborating efficiently, you can give the right answer sooner, enabling you to help the customer in the first conversation. After all, customer service is not a one-man job. Service is intertwined throughout the customer journey; and throughout your business.

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. 

  1. Open collaboration system for full transparency

  2. Ask questions to colleagues or partners via live chat or email

  3. Communicate with customers, colleagues, and partners in one view

Powerful Features to Optimize Customer Service

Agent Inbox

Manage all conversations from every channel in one convenient inbox

Live Chat

Chat real-time with your visitors via a customizable live chat widget

Chatbot

Create your own chatbot to automate conversations and answer instantly

Integrations

Integrate any CRM, ERP, CDP, or eCommerce system

Statistics & Reporting

Get insights in conversations and performance

chatbot cm.com

Bringing Live Chat & Chatbots Together

We live in a 24/7 world. With a chatbot, you can offer immediate response times.

A seamless handover to Mobile Service Cloud ensures the right help for everyone. Live, human support is always needed.

Pricing & Packages Mobile Service Cloud

You can get started with Mobile Service Cloud for S$52.99 per month. Learn more about the different packages & pricing, or watch the demo video

Packages & Pricing

Get Inspired

Feb 08, 2023 • Mobile Service Cloud

Empowering CX: Leverage Emotions to Create Powerful Customer Connections

The emotions customers experience when interacting with a business can play a crucial role in forming their impression of the company. However, customer service often falls short, leading to negative emotions like frustration and impatience. Businesses must provide quick and helpful assistance via the customer's preferred channel to facilitate a positive customer service experience. Ultimately, it's not the deals' size that keeps customers returning but how they feel during the support journey.
Jan 12, 2023 • Mobile Service Cloud

Personalization in eCommerce: there's more than "Hi John"

Every eCommerce player knows personalization is essential. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad personalization goes.
Sep 05, 2022 • Mobile Service Cloud

Top 5 Customer Support Tech Stack Essentials for Improving the Customer Service Journey

Are your customer service tools lacking the features your team needs to do its best work? And have you lost customers as a result? If so, your customer support tech stack might need an upgrade.
Aug 25, 2022 • Mobile Service Cloud

Chat Apps - Choosing Between Messaging Channels

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
Aug 08, 2022 • Mobile Service Cloud

Exceptional Customer Service Starts With a Chat (App)

If a person needed customer support, they might have previously picked up the phone. They might have even sent an email. But what if there was an alternative channel that could help them get their issue addressed almost instantly?
Jul 25, 2022 • Mobile Service Cloud

Create Outstanding Customer Experiences With an Integrated Marketing & Service Solution

Consumers are nothing like the consumers of, say, ten years ago. They are more critical than ever before and have razor-sharp requirements. They expect speed, convenience, good customer experiences, and reassurance right at their fingertips. Meeting these expectations is quite a challenge. Especially if the marketing and customer service departments operate independently, these departments need to work together seamlessly to serve today's consumers best.
Jun 27, 2022 • Mobile Service Cloud

How to Increase Customer Retention on Service Delivery in Retail and eCommerce?

You’ve got the best eCommerce brand in the market, a well-defined target audience, and exceptional marketing and customer acquisition systems. So, are you ready for an explosive growth? As long as you don’t dedicate equal resources and strategies to retaining existing customers as to acquiring new customers, sustainable growth is far off.
Jun 13, 2022 • Mobile Service Cloud

Six Things Customer Service and Retail Brands Get Wrong About Customer Loyalty

Some believe that you can earn loyalty by ‘delighting’ customers. Some say a ‘positive emotional experience’ works best. Others say we shouldn’t use the term loyalty at all, because it’s misleading, and no one can ever really be ‘loyal’ to a brand anyway. Is the truth out there?
Jun 06, 2022 • Mobile Service Cloud

The Future of Customer Service Starts with Multidisciplinary Teams

86% of consumers say that good customer service can take them from one-time buyers to brand advocates. While great customer service is an essential focus of any successful brand — forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional and positive customer experiences.
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