Mobile Service Cloud is the all-in-one CCaaS solution with everything you need as a customer service team.
Interact with your customers via any channel from one inbox, or automate your conversations with a chatbot.
Watch the video to get a first impression of our customer service software.
Mobile Service Cloud, for frictionless service experiences.
Customers choose how they interact with companies. All they want is to get their message across; regardless of the channel. Keep up and provide the same level of customer experience across channels.
With Mobile Service Cloud you can become channel agnostic: all channels are available in one inbox. The focus is on the conversation: for agents and customers.
Manage conversations from all channels in one Agent Inbox
Support via email, live chat, phone, and all messaging channels
Insights into all previous conversations; from any channel
Personal customer service can change the way people experience your business. People value conversations more when they feel a connection.
Use the right data to understand the customer and the situation better. This helps to make every conversation personal from the start. In Mobile Service Cloud, you can integrate all data, and show it right next to the conversation.
See all data in the conversation with a 360° customer profile
Invite customers for a co-browsing session in live chat
Help agents easily find all available data - within one view
Customer service = people business. It's about humans communicating with humans. The best software has a human-first approach, making life easier for employees and customers.
With the right tools, agents can work more efficiently. Customers will be helped by the right expert immediately. No need to wait. No need to repeat your question over and over again.
Smart inbox management: SLA prioritization & snooze options
Skills-based routing for expert advice
Efficiency enhancers like a chatbot and answer suggestions
By collaborating efficiently, you can give the right answer sooner, enabling you to help the customer in the first conversation. After all, customer service is not a one-man job. Service is intertwined throughout the customer journey; and throughout your business.
With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers.
Open collaboration system for full transparency
Ask questions to colleagues or partners via live chat or email
Communicate with customers, colleagues, and partners in one view
Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.
24/7 Availability: always a quick response
Seamless handover from bot to human
Easy to build and manage, no need to code
Have a closer look at our software and find out what it can mean for your business. Discuss the possibilities with one of our experts.
Setting the right KPIs for your customer service team will give focus and improve performance. In this paper, you will discover 8 measurable KPIs: Customer KPIs & Operational KPIs. By using customer service software, you can measure performance by set KPIs.
Per user per month
Omnichannel inbox
Predefined responses
Basic statistics and reporting
Scripted chatbot
Support via email
Per user per month
All Basic features included
Min. 5 users
Customer profile (single integration)
Communications streams (max 10)
Internal & external team collaboration
VoIP-integration
Multiple brands and languages
Support via email, Live Chat, WhatsApp & phone
Per user per month
All Advanced features included
Min. 5 users
Customer profile (multi integrations)
Communications streams (max 50)
Advanced statistics and reporting
Conversion tracking
Conversational AI Cloud integration
24/7 support via email, Live Chat, WhatsApp, and phone
99.9% uptime guarantee
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