Mobile Service Cloud - Improve your Customer Care
Deliver superior experience, engage your customers through mobile and increase customer happiness.
Exceed your customer's needs and expectations
Customer Satisfaction
Increase your customer satisfaction by exceeding their expectations. Let your customers communicate with you, the same way they do with friends and family.
Full-Service Cloud
Reduce pressure on your customer care agents. Manage all conversations from one easy to use dashboard. Work efficiently between teams and automate recurring requests.
Seamless Conversations
Have seamless conversations regardless channel or time. Our smart data tooling generates 360 degree customer profiles so you are relevant at every interaction in their journey.
All-In-One Mobile Service Cloud
With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Our conversation dashboard minimizes pressure on your agents and enables you to maximize NPS and ROI.
Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard.
One Cloud Including All Channels, Tools and Features
The Mobile Service Cloud offers all channels, tools, and features you need to provide superior customer experience, reduce pressure on your customer care team, and even improve business results.
One Dashboard for All Channels
Questions are coming in via multiple channels and customers want quick answers. Handling all customer service requests can be overwhelming.
With Customer Contact you streamline all conversations to increase quality and efficiency of your customer care agents. Customer Contact makes life easier of every customer care agent.
Create order in the communication channels and save valuable time for your agents.
Use quick replies to reduce response time, continue the conversation across channels and seamlessly transfer chats to other teams to perfect your customer care process.
All Available Channels
Use a Chatbot to Automate your Conversations
Reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if the conversation becomes too complex. This way, you can still be of real value to your customers.
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Available on any channel and device
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Easy to build and manage without programming
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Guaranteed results
Build Unique Customer Profiles
Regardless of channel, each conversations should be of value to your customer. With the Customer Data Platform of CM.com you can build an unique customer profile.
Based on the customer profiles you are able to take personalized marketing to the next level an be relevant for your customers on the right time.
By orchestrating your data to build rich 360 degree customer profiles, you can anticipate on your customer’s needs and offer them the service to turn them into happy, returning customers.
From Conversation to Conversion
The better your customer experience is the greater the chance you will get more happy and loyal customers. Those are customers who are more likely to convert to a sale, and buy on a more frequent basis at your brand.
Within the CM.com platform we enable you to have conversations on the preferred channel of your customers, let your manage all conversations in a highly efficient way and even take care of payments.
With our payment links and in-app payment solutions like Apple Pay, your customer can make a purchase without ever leaving the conversation.
Mobile Service Cloud for your sector
Retail & E-Commerce
Handle all incoming messages on all messaging channels and offer a customer experience that keeps customers coming back to your shop.
Leisure
Easily work together across teams, enable chatbots to decrease any wait time, and even turn your conversations into conversions using in-channel payments.
Travel
Communicate with travelers in a way that feels natural and personal. Send real-time information and response to questions to facilitate their journeys.
Get Started With the Mobile Service Cloud
Activate the preferred messaging channels and manage all conversations from one dashboard. Contact one of our mobile service experts or schedule a date for a demo.
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