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Conversational AI Cloud

Conversational Platform to Build AI Chatbots

Automate conversations without coding, work smarter and boost productivity.

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Automate Customer Contact in a Personal Way

Conversational AI Cloud makes it easy to build your own AI-powered chatbot, voicebot, virtual assistant, or internal knowledge base to automate your customer support. Watch the video to get a first impression of our conversational AI software or learn more about Conversational AI.

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How Conversational AI Helps You Grow at Scale

Be there for your customer whenever, wherever

Automate and create more valuable time for your team

Make smart decisions based on customer data gathered by your AI chatbot

Scale up without hiring extra staff to tackle the increasing volume of questions

Provide fast and efficient responses to customers and reduce waiting times

Trust our long-term clients

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anwb
asr
missguided
eneco
onlia
DHL Parcel Benelux
aegon
randstad
ing

Anyone Can Build and Manage AI Chatbots

With Conversational AI Cloud you can design and launch automated conversations without coding. You do not need your developers or external parties to deliver the best-automated customer service. With our platform, anyone can build and manage AI chatbots.

  1. Intuitive drag-and-drop AI chatbot builder platform

  2. No coding required

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AI Chatbots That Put You in Control

Understand your customers better and support them with answers when they need them. Monitor and safeguard automated conversations to ensure the right outcome for your customers, as well as their quality too. You're in control of the AI chatbot.

  1. Learn what customers are searching and asking for

  2. Analyze chatbot performance to improve conversations

  3. Multilingual content and support

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Personalize Automated Conversations

Personalization is key when you're building a chatbot. Every customer is different, and every conversation should be a personal experience. Conversational AI Cloud helps you to understand your customers based on context and intent. You are ready to provide your customers with the best possible response: anywhere, anytime!

  1. Understand context and intent from customer

  2. Integrate with existing databases

  3. Content-based personalization

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Safeguard Privacy and Data Security

Ensure safe and trustworthy automated conversations. Build AI chatbots complying with the latest standards, regulations, and best practices. Manage access with different authorization and authentication options. Control safety and make sure your customer feels safe to contact you securely.

  1. ISO 27001 certified & GDPR compliant

  2. Role-based access control

  3. Safeguard conversation quality

Start a Conversation With Conversational AI Cloud

We can tell you much more about Conversational AI Cloud. Why don't you give it a try by starting a conversation below?

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Unlock More Value with Integrations

Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results.

  1. Connect with your database, e-commerce platform or other software

  2. Handover to live agent in any customer service software

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Success Cases Conversational AI Cloud

Find out how others brands and businesses improve their customer contact with Conversational AI.

Request a Quote for Conversational AI Cloud

Want to learn more about our packages and pricing? Contact one of our experts to request a quote or to discuss all possibilities.

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Why Conversational AI Cloud?

Reliable Support

Our professionals are here to help so you get the most out of your chatbot

Future Proof

Embrace technology with CM.com and implement the newest channels

Experienced

We learned over the years and work in the chatbot business since 2004

Across the Globe

We work with clients across the globe - join to learn and grow together

Want to see Conversational AI Cloud in action? Fill out the form to request a free demo given by one of our experts.

Latest Articles

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Oct 23, 2023 • Conversational AI

Decoding the Struggles of Acquisition and Retention

In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.

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Oct 16, 2023 • Conversational AI

Voicebots: The Emerging Force for Customer Service

Voicebots are growing in popularity and are arguably one of the biggest Customer Experience trends of the moment. But what exactly are voicebots? And how can they help your business? Discover our Conversational IVR Solution and read all about voicebots in this blog.

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Sep 08, 2023 • Conversational AI

Omnichannel Chatbots: Create Once, Offer Everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

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Aug 30, 2023 • Conversational AI

How Generative AI Supercharges Your Customer Service?

Meeting customer expectations remains customer service's biggest challenge. Speed, convenience, and qualitative assistance seem to be the most important aspects to achieve this. With the power of Generative AI, customer questions can be identified, categorized, and resolved more quickly. Besides, your organization is continuously fed with data to improve the entire customer journey. Learn more about the Power of GenAI for Customer Service in this blog.

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Jun 30, 2023 • Conversational AI

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

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Jun 25, 2023 • Conversational AI

Chatbots in Action: WhatsApp Chatbots

Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.

Generative AI chatGPT blog about new updates
Jun 22, 2023 • Conversational AI

CM.com's Next Steps into Generative AI: Upcoming Releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.

OpenAI conversational ai cloud LLMs new
Mar 21, 2023 • Conversational AI

Implementing Large Language Models and Generative AI, CM.com’s first features

Today CM.com has introduced a major release for its Conversational AI Cloud and Mobile Service Cloud. In our Conversational AI Cloud, we introduced generative AI for generating conversational content and completely overhauled the way we do intent classification, further improving Conversational AI Cloud’s multi-engine NLU. Meanwhile, our teams have been working hard to introduce conversation summaries in CM.com’s Mobile Service Cloud.

CM.com ChatGPT blog logos
Feb 28, 2023 • Conversational AI

Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.

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