Logistics & Transport

Outperform the increasing customer expectations to deliver the ultimate customer experience.

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Industries next icon Logistics & Transport

Logistics & Transport in Numbers

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80%

To fuel growth in the industry, 80% of industry leaders are focused on improving customer experience. Yet, 85% are not able to define a differentiated customer experience (KPMG).

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50%

Digital transformation is the main challenge for logistics & transport companies. Half of the companies within the industry say that's due to a lack of digital culture and training (PWC).

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> 200

A global shipment can involve >200 interactions between companies and customers (Deloitte). A conversational messaging strategy is key to enable conversations when and where customers want.

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2 hours

With the rapid growth in eCommerce, consumers' expectations are ever-changing. Delivery is expected within hours, with a 24/7 zero-fiction service next to it.

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logistics

Automotive

One of the main digital transformations within the automotive industry is increasing connectivity. From connected cars to connected customers, we have the tools to make it happen.

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Freight Transport

Improving customer experience remains a key strategy for growth within the transport industry. Our solutions enable personalized customer communications like delivery notifications, customer service, and conversational AI.

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Postal & Parcel Services

With higher customer expectations, parcel services need to increase customer experience and transparency. Our communication and customer service solutions provide exactly that.

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