Logistics & Transport

Outperform the increasing customer expectations to deliver the ultimate customer experience.

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Industries next icon Logistics & Transport

Logistics & Transport in Numbers

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To fuel growth in the industry, 80% of industry leaders are focused on improving customer experience. Yet, 85% are not able to define a differentiated customer experience (KPMG).

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Digital transformation is the main challenge for logistics & transport companies. Half of the companies within the industry say that's due to a lack of digital culture and training (PWC).

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> 200

A global shipment can involve >200 interactions between companies and customers (Deloitte). A conversational messaging strategy is key to enable conversations when and where customers want.

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2 hours

With the rapid growth in eCommerce, consumers' expectations are ever-changing. Delivery is expected within hours, with a 24/7 zero-fiction service next to it.

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One of the main digital transformations within the automotive industry is increasing connectivity. From connected cars to connected customers, we have the tools to make it happen.


Freight Transport

Improving customer experience remains a key strategy for growth within the transport industry. Our solutions enable personalized customer communications like delivery notifications, customer service, and conversational AI.


Postal & Parcel Services

With higher customer expectations, parcel services need to increase customer experience and transparency. Our communication and customer service solutions provide exactly that.

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