To fuel growth in the industry, 80% of industry leaders are focused on improving customer experience. Yet, 85% are not able to define a differentiated customer experience (KPMG).
Digital transformation is the main challenge for logistics & transport companies. Half of the companies within the industry say that's due to a lack of digital culture and training (PWC).
A global shipment can involve >200 interactions between companies and customers (Deloitte). A conversational messaging strategy is key to enable conversations when and where customers want.
With the rapid growth in eCommerce, consumers' expectations are ever-changing. Delivery is expected within hours, with a 24/7 zero-fiction service next to it.
One of the main digital transformations within the automotive industry is increasing connectivity. From connected cars to connected customers, we have the tools to make it happen.
Improving customer experience remains a key strategy for growth within the transport industry. Our solutions enable personalized customer communications like delivery notifications, customer service, and conversational AI.
With higher customer expectations, parcel services need to increase customer experience and transparency. Our communication and customer service solutions provide exactly that.
Interact with your customers through their preferred channels via one Agent Inbox, or automate your conversations with a chatbot.
Interact with your target audience on their preferred channels for a personalized customer journey. Think of channels like SMS, WhatsApp, Facebook Messenger, and more.
Automate your conversations with AI chatbots.
Parkmobile is all about offering a trusted and high-quality service. Our SMS Gateway ensures this is possible.
Since 2012, Chatbot Iris has been the virtual assistant that helps take the strain off ANWB’s Member Service Centre.
SMS keeps drivers connected at all times. The BMW Group uses our SMS gateway solution for their ConnectedDrive services.
Great customer service in Logistics & Transport is the key to success. Don't let customers wait. Use the right tools to enhance your interactions.
Speed up your Marketing & Sales department with CM.com's solutions to improve the customer experience in Logistics & Transport.
Technology should work for people, not against them. Streamlining your operations will help you live up to customer expectations.
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