Logistics & Transport

Outperform the increasing customer expectations to deliver the ultimate customer experience.

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Industries Logistics & Transport

Logistics & Transport in Numbers

80%

To fuel growth in the industry, 80% of industry leaders are focused on improving customer experience. Yet, 85% are not able to define a differentiated customer experience (KPMG).

50%

Digital transformation is the main challenge for logistics & transport companies. Half of the companies within the industry say that's due to a lack of digital culture and training (PWC).

> 200

A global shipment can involve >200 interactions between companies and customers (Deloitte). A conversational messaging strategy is key to enable conversations when and where customers want.

2 hours

With the rapid growth in eCommerce, consumers' expectations are ever-changing. Delivery is expected within hours, with a 24/7 zero-fiction service next to it.

Elevate Your Business With CM.com

logistics

Automotive

One of the main digital transformations within the automotive industry is increasing connectivity. From connected cars to connected customers, we have the tools to make it happen.

transport

Freight Transport

Improving customer experience remains a key strategy for growth within the transport industry. Our solutions enable personalized customer communications like delivery notifications, customer service, and conversational AI.

postal

Postal & Parcel Services

With higher customer expectations, parcel services need to increase customer experience and transparency. Our communication and customer service solutions provide exactly that.

Reimagine Customer Experiences

Interact with your customers through their preferred channels via one Agent Inbox, or automate your conversations with a chatbot.

Interact with your target audience on their preferred channels for a personalized customer journey. Think of channels like SMS, WhatsApp, Facebook Messenger, and more.

Automate your conversations with AI chatbots.

We Understand Your Challenges

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