The COVID-19 pandemic sparked big growth in telehealth usage as consumers and providers sought ways to safely access and deliver healthcare (McKinsey).
64% of EU healthcare providers reported that their organizations had increased their adoption of digital technologies to provide virtual support for patients (Deloitte).
The pandemic has opened doors for AI and digital technologies to solve complex problems and offer more tailored healthcare experiences (Pharmavoice).
Missed appointments impact time, resources, and money spend.
Think of channels like SMS, WhatsApp, Facebook Messenger, Voice and more.
Automate your conversations with AI chatbots.
When diagnosing, treating, and providing medical services to clients, they must be kept informed at all times. Communicating on your clients' preferred channels is therefore key.
Providing the right equipment to clients is vital to their health and helps in diagnosing and treating. Since eHealth and portable health gadgets are often directly sold to consumers, communication is key. Ensure you inform and support your customers.
Help clients make informed decisions. Everyone deserves the insurance and care that best fits them. Offering the best possible customer experience not only increases patient engagement and retention but also improves care.
Remind clients to refill prescriptions before their last dose and provide relevant follow-up information at the moment of need. This way, your organization can become more efficient.
Clients expect healthcare services that fit their schedule and at their preferred location. Next to that, they prefer to be contacted through their preferred communication channels.
When it comes to health and patient information, data security is crucial. Providing an online infrastructure for communication comes with great responsibility. Therefore, ensuring availability, integrity, and confidentiality is a top priority.
Amphia uses RCS messaging to optimize communication with patients to support them throughout their care process.
The GGD West-Brabant launched GGDChat for contact tracing, using an AI-powered chatbot in the fight against COVID-19.
RCS enables safer and complete communication, e.g., through additional (GIF) images, audio, video, added (appointment) links, or documents.
Interactions influence how people perceive the quality of your care. Provide friendly and personal service to your clients. Whether it's a patient, family, or visitor.
Marketing & Sales in healthcare should be done with care. Learn how you can safely and carefully communicate to clients in this industry.
Technology should work for people, not against them. Ensure that your operations run smoothly to meet customer expectations.
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