Tag "Customer Data Platform"

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trading update press release
Jun 12, 2025 • Customer Data Platform

CM.com Reports a 63% Higher EBITDA YoY in Q1 2025

Breda, The Netherlands, 17 April 2025 – At the beginning of 2025, CM.com reached some significant milestones, as it introduced its Agentic AI platform HALO, successfully refinanced the outstanding convertible bonds, and executed on a related share placement. These milestones have strengthened the foundation that CM.com builds upon. For HALO, so far close to 100 deals have been secured with both new and existing clients.

HALO-agentic-ai
Jun 10, 2025 • Customer Data Platform

CM.com launches Agentic AI Platform HALO

Breda, February 6, 2025 - CM.com introduces HALO, an advanced Agentic AI Platform that fundamentally transforms tasks and business processes. With a team of over 100 professionals, CM.com has spent more than a year developing HALO, which is regarded as one of Europe's most innovative AI platforms.

research report press release emotions
Nov 29, 2022 • Customer Data Platform

Almost Half of Society Would Rather Call Customer Service Than Their In-Laws

Almost half of the respondents (48%) prefer to call customer service over their in-laws. The relationship with the in-laws is worst in France and the US: 3 in 4 respondents like to contact customer service.

Juniper recognizes CM.com as leader in CCaaS market
Aug 17, 2022 • Customer Data Platform

Juniper recognizes CM.com as leader in CCaaS market

Juniper Research ranks CM.com, the market leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.

CM.com selected as Euronext Tech Leader
Jun 07, 2022 • Customer Data Platform

CM.com selected as Euronext Tech Leader

CM.com (AMS: CMCOM), a global leader in cloud software for conversational commerce, has been selected to participate in Euronext Tech Leaders.

CM.com awarded by Juniper
Feb 01, 2022 • Customer Data Platform

CM.com Awarded Platinum for Best CCaaS Solution and Best Conversational Commerce Solution in Future Digital Awards of Juniper Research

Juniper Research recognizes the most innovative and impactful telecommunication solutions with the Future Digital Awards for Telco Innovation. Two of our software solutions have been awarded Platinum: Mobile Service Cloud for Best CCaaS Solution and Mobile Marketing Cloud for Best Conversational Commerce Solution.

cmcom-circuit-zandvoort-jeroen-van-glabbeek
Aug 26, 2020 • Customer Data Platform

CM.com becomes primary sponsor of Dutch Circuit Zandvoort and starts digital transformation

Zandvoort, 26 August 2020 - CM.com commits itself as primary sponsor of Circuit Zandvoort. The partnership stems from the successful cooperation that CM.com started with the Formula 1 Heineken Dutch Grand Prix. Both partners of Dutch heritage share a similar vision for the future of sports and leisure events where the need for innovation has become more relevant than ever before. The tools of CM.com result, for all ticketholders of Circuit Zandvoort, in an even better experience and are used simultaneously to guide the event visitor in the best way possible before, during and after the event. Moreover, the tools of CM.com offer better protection against various safety risks.

cm-cx-aquisition
May 26, 2020 Customer Data Platform

CM.com takes Conversational Commerce to the next level through the acquisition of leading Conversational AI provider CX Company

CM.com, a global Conversational Commerce platform, strengthens its customer offering through the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). The transaction comprises a consideration of € 15.5 million (excluding a capped earn-out). Upon closing, the acquisition will be immediately accretive to EBITDA.

Nairobi
May 15, 2020 • Customer Data Platform

CM.com expands its presence in East Africa, providing conversational commerce solutions for Kenyan Businesses

CM.com talks of its strategic move of opening an office in Kenya to serve its wide range of customers in a localized way. Always at the forefront of connecting people in new and unique ways, CM.com recently increased its global footprint by launching in Kenya on 1 May 2020. By hiring local Country Manager John Mugwe, as well as having a new dedicated website for the region, the company’s main objective is to drive seamless communication between businesses and customers across Africa.

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