Breda, January 6, 2026 – CM.com is among the first technology companies worldwide to obtain ISO 42001 certification, the international standard for the responsible development and management of artificial intelligence. With this milestone, CM.com positions itself as a European leader in AI governance, an area where many AI service providers are still not certified.
Today, we're introducing AI Voice Agents: smart voice assistants that automatically handle customer inquiries and are available 24/7. This launch expands on our previously released Agentic AI platform HALO. With these fully automated voice assistants, organizations can handle customer inquiries naturally around the clock - without wait times or menu options.
CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.
Breda, Netherlands, September 15, 2023 - CM.com, a global leader in conversational commerce solutions, is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.
Consumers today expect personalized experiences throughout their customer journey. Numerous retailers are falling short of meeting these expectations, but a recent study conducted by CM.com sheds light on the potential for improving overall brand perception by enhancing consumer experiences with personalization opportunities.
Juniper Research’s Competitor Leaderboard: CDP Vendors places CM.com as one of 14 leaders in the market.
CM.com, a global leader in cloud software for conversational commerce, launches Voice as a channel in Mobile Service Cloud, to connect customers and companies via phone, and any messaging channel.
Juniper Research ranks CM.com, the market leader in conversational interfaces, as a leader in the Contact Center-as-a-Service (CCaaS) market.
CM.com (AMS: CMCOM), a global leader in cloud software for conversational commerce, has been selected to participate in Euronext Tech Leaders.
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