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Mobile Service Cloud

All-In-One Customer Service Software

Deliver superior experiences, engage customers, and increase customer happiness.

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Set New Standards in Customer Service

Mobile Service Cloud is the all-in-one CCaaS solution with everything you need as a customer service team.

Interact with your customers via any channel from one inbox, or automate your conversations with a chatbot.

Watch the video to get a first impression of our customer service software.

Mobile Service Cloud, for frictionless service experiences. 

#1 Software Solution for Customer Service

  1. Channel Agnostic

  2. Personalization

  3. Human-centered

  4. Collaboration

A Consistent Experience via Any Channel

Customers choose how they interact with companies. All they want is to get their message across; regardless of the channel. Keep up and provide the same level of customer experience across channels. Mobile Service Cloud is channel agnostic: all channels are available in one inbox and can be managed in the same way. The focus is on the conversation: for agents and customers.

New: offer telephone customer support via Mobile Service Cloud

  1. Manage conversations from all channels in one Agent Inbox

  2. Support via email, live chat, phone, and all messaging channels

  3. Insights into all previous conversations; from any channel

Offer Support via All Channels

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Create Personal, More Valuable Conversations

Personal customer service can change the way people experience your business. People value conversations more when they feel a connection. 

Use the right data to understand the customer and the situation better. This helps to make every conversation personal from the start. In Mobile Service Cloud, you can integrate all data, and show it right next to the conversation. 

  1. See all data in the conversation with a 360° customer profile

  2. Invite customers for a co-browsing session in live chat

  3. Help agents easily find all available data - within one view

Put People First: Customers and Employees

Customer service = people business. It's about humans communicating with humans. The best software has a human-first approach, making life easier for employees and customers.

With the right tools, agents can work more efficiently. Customers will be helped by the right expert immediately. No need to wait. No need to repeat your question over and over again.

  1. Smart inbox management: SLA prioritization & snooze options

  2. Skills-based routing for expert advice

  3. Efficiency enhancers like a chatbot and answer suggestions

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Provide the Right Answer Sooner

By collaborating efficiently, you can give the right answer sooner, enabling you to help the customer in the first conversation. After all, customer service is not a one-man job. Service is intertwined throughout the customer journey; and throughout your business.

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. 

  1. Open collaboration system for full transparency

  2. Ask questions to colleagues or partners via live chat or email

  3. Communicate with customers, colleagues, and partners in one view

Powerful Features to Optimize Customer Service

Mobile Service Cloud chatbots conversation

Bringing Live Chat & Chatbots Together

We live in a 24/7 world. With a chatbot, you can offer immediate response times.

A seamless handover to Mobile Service Cloud ensures the right help for everyone. Live, human support is always needed.

Chatbot Solutions

How Other Brands Use Mobile Service Cloud

Pricing & Packages Mobile Service Cloud

Basic

Per user per month

Price on request
  • Omnichannel inbox

  • Predefined responses

  • Basic statistics and reporting

  • Scripted chatbot

  • Support via email

Advanced

Per user per month

Price on request
  • All Basic features included

    Min. 5 users

  • Customer profile (single integration)

  • Communications streams (max 10)

  • Internal & external team collaboration

  • VoIP-integration

  • Multiple brands and languages

  • Support via email, Live Chat, WhatsApp & phone

Pro

Per user per month

Price on request
  • All Advanced features included

    Min. 5 users

  • Customer profile (multi integrations)

  • Communications streams (max 50)

  • Advanced statistics and reporting

  • Conversion tracking

  • Conversational AI Cloud integration

  • 24/7 support via email, Live Chat, WhatsApp, and phone

    99.9% uptime guarantee

Request Custom Quote

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