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Mobile Service Cloud

All-In-One Customer Service Software

One solution with everything you need to provide a seamless customer experience, anytime, anywhere.

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Set New Standards in Customer Service

Mobile Service Cloud is the all-in-one CCaaS solution with everything you need as a customer service team. Interact with your customers via any channel from one inbox, or automate your conversations with a chatbot.

Offer Support via All Channels

whatsapp
apple business chat
facebook messenger
sms
viber
instagram messaging
telegram
rcs
voice
e-mail

CM.com Celebrates Launch of Generative AI Engine

CM.com Celebrates Launch of Generative AI Engine

Revolutionizing Customer Engagement

We are pleased to announce the successful launch of our innovative Generative AI capabilities. This release represents the latest advancement in our ongoing AI investment efforts. Read all about our new integrated Generative AI features.

Read the press release

#1 Software Solution for Customer Service

  1. Channel Agnostic
  2. Personalization
  3. Human-centered
  4. Collaboration
Channel agnostic customer service software

A Consistent Experience via Any Channel

Customers choose how they interact with companies. All they want is to get their message across; regardless of the channel. Keep up and provide the same level of customer experience across channels. Mobile Service Cloud is channel agnostic: all channels are available in one inbox and can be managed in the same way. The focus is on the conversation: for agents and customers.

New: offer telephone customer support via Mobile Service Cloud

  1. Manage conversations from all channels in one Agent Inbox

  2. Support via email, live chat, phone, and all messaging channels

  3. Insights into all previous conversations; from any channel

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Create Personal, More Valuable Conversations

Personal customer service can change the way people experience your business. People value conversations more when they feel a connection. 

Use the right data to understand the customer and the situation better. This helps to make every conversation personal from the start. In Mobile Service Cloud, you can integrate all data, and show it right next to the conversation. 

  1. See all data in the conversation with a 360° customer profile

  2. Invite customers for a co-browsing session in live chat

  3. Help agents easily find all available data - within one view

Human-centered customer service software

Put People First: Customers and Employees

Customer service = people business. It's about humans communicating with humans. The best software has a human-first approach, making life easier for employees and customers.

With the right tools, agents can work more efficiently. Customers will be helped by the right expert immediately. No need to wait. No need to repeat your question over and over again.

  1. Smart inbox management: SLA prioritization & snooze options

  2. Skills-based routing for expert advice

  3. Efficiency enhancers like a chatbot and answer suggestions

chatbot conversation automated service

Provide the Right Answer Sooner

By collaborating efficiently, you can give the right answer sooner, enabling you to help the customer in the first conversation. After all, customer service is not a one-man job. Service is intertwined throughout the customer journey; and throughout your business.

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. 

  1. Open collaboration system for full transparency

  2. Ask questions to colleagues or partners via live chat or email

  3. Communicate with customers, colleagues, and partners in one view

Powerful Features to Optimize Customer Service

chatbots cm.com

Bringing Live Chat & Chatbots Together

We live in a 24/7 world. With a chatbot, you can offer immediate response times.

A seamless handover to Mobile Service Cloud ensures the right help for everyone. Live, human support is always needed.

Chatbot Solutions

How Other Brands Use Mobile Service Cloud

Pricing & Packages Mobile Service Cloud

You can get started with Mobile Service Cloud for $35,- per month. Learn more about the different packages & pricing, or watch the demo video.

Watch Demo VideoPackages & Pricing

Frictionless Service Experiences

Watch the video to get a first impression of our customer service software.

Latest Articles

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Jun 30, 2023 • Mobile Service Cloud

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

Generative AI chatGPT blog about new updates
Jun 22, 2023 • Mobile Service Cloud

CM.com's Next Steps into Generative AI: Upcoming Releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.

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Jan 25, 2023 • Mobile Service Cloud

How to Use WhatsApp for Tracking and Order Updates

Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

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Jan 17, 2023 • Mobile Service Cloud

How to Meet Customer Demand on the Move

Today’s transport operators face a fresh set of challenges. Sharing data between different parts of the organization. Keeping customers happy across a multitude of channels. And leveraging technology to answer customer expectations—which can be summed up as “get it right, right here, right now”. These aren’t simple issues.

customer service team
Jan 17, 2023 • Mobile Service Cloud

The Future of Customer Service Starts with Multidisciplinary Teams

86% of consumers say that good customer service can take them from one-time buyers to brand advocates. While great customer service is an essential focus of any successful brand — forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional customer experiences.

Live 5 ways to optimize customer service in leisure
Dec 29, 2022 • Mobile Service Cloud

Five Ways to Optimize Customer Service in the Leisure Industry

The leisure industry is undergoing a tremendous shift in how service providers – be it sports stadiums, venues, or events organizers - communicate with their visitors, especially regarding customer service and guest interaction.

eCommerce personalization sneakers
Dec 29, 2022 • Mobile Service Cloud

Personalizsation in eCommerce: there's more than 'Hi John'

Every eCommerce player knows personalization is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad real personalization goes.

customer service phone
Dec 29, 2022 • Mobile Service Cloud

Why Offering Customer Support by Phone Is Essential

Who says Gen Z and millennials don’t like to pick up the phone and call? In many cases, the telephone is the preferred customer support contact method for 69% of consumers of all ages. At the same time, Google searches for “phone number customer service” in the US have continued to increase steadily over the past five years.

New Voice in Mobile Service Cloud happy men calling
Oct 21, 2022 • Mobile Service Cloud

5 Questions About Voice in Mobile Service Cloud

Thinking of customer service, the first image that comes to mind is people with headsets in a call center. Those days are gone – with all messaging channels playing a vital role in our daily lives, the call center has evolved into a contact center. We expect to communicate with companies as we do with friends and family. Sometimes a quick chat will do, while another time you prefer a phone conversation. At CM.com we understand this. That’s why we’ve added Voice as a channel to Mobile Service Cloud: connecting customers and companies via phone, and any messaging channel. In this article, you’ll find out more about Voice in Mobile Service Cloud.

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