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Mobile Service Cloud

Maximize Your Agents Productivity

An AI-powered agent inbox to consolidate, manage and elevate customer service interactions across every channel.

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Omnichannel Support

Empower customers to contact agents on their preferred messaging channel

Reduce Waiting Times

Provide customers with quick responses and decrease contact time by 39%

Personalize Conversations

Deliver personalized, relevant and accurate service to each individual customer

The Only Agent Inbox Your Team Needs

Mobile Service Cloud merges your customers’ favourite channels, customer data and service conversations into one easy-to-use inbox accessible to all agents. Enabling your agents to work more efficiently and reduce wait times for your customers.

Mobile service cloud interface agent inbox

Smart Routing

Direct all conversations to the right agent for expert advice and a seamless experience.

Easy Collaboration

Allow agents to collaborate with colleagues or partners without leaving the conversation.

Unified Knowledge Center

Upload internal documents to ensure all agents work from the same information.

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Empower Your Agents With Their Own AI Assistant

Our AI assistant boosts productivity by suggesting answers, enhancing writing quality, providing translations, and summarizing conversations all in one single view to elevate customer satisfaction.

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Conversational AI Cloud personalize to your needs drag and drop

Answer Suggestions

Reach resolutions faster with accurate AI-generated answer suggestions based on your knowledge centre.

Conversational AI Cloud control your answers

Writing Assistance

Customize your responses instantly with a single click—adjust tone, translate, correct spelling, expand, or rephrase.

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Summaries

Quickly understand conversations with AI-generated summaries, highlighting key customer questions and essential points.

360° Customer Profiles

Personalize Conversations with 360° Customer Profiles

Present detailed customer profiles directly from any platform right next to the customer conversation. Ensure your agents have all the relevant information at hand to deliver personalized support to each individual customer.

  1. Integrate all customer data from existing platforms

  2. View order history and previous service conversations

  3. Utilize tags to identify customers based on service interactions

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Offer Support via All Channels

whatsapp
apple business chat
facebook messenger
sms
viber
instagram messaging
telegram
rcs
voice
e-mail

Goodbye Siloed Solutions.
Hello Engagement Platform.

Mobile Service Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and agents. It effortlessly works with our Conversational AI Cloud, Mobile Marketing Cloud, Conversational Channels and more.

Here's What Our Customers Have to Say

Recognized Accredited Secured

Gartner
Juniper Research
Frost & Sullivan
Future Digital Awards
IDC
451 Research
GDPR

From Start-ups to Enterprises

✔ Basic Plan

Easily organize customer service for all modern communication channels.

✔ Advanced Plan

Efficiently manage a high volume of customer service conversations with your team.

✔ Pro Plan

Deliver excellent customer service at scale and improve the Customer Experience.

Want to see Mobile Service Cloud in action? Fill out the form for a free demo from our experts.

Find answers to your questions

What is Customer Service Software?

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Customer service software is a platform businesses use to handle customer inquiries and complaints efficiently across various channels like email, phone, chatbots, social media, and self-service options. It centralizes customer interactions, making it easier for service teams to manage, prioritize, and respond to requests from any location at any time.

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What is a Knowledge Center?

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A Knowledge Center holds an extensive repository of internal company information within a unified platform. This singular source of truth provides your entire organization access to real-time information at a centralized location. This dynamic database ensures that the most accurate and pertinent answers are consistently available.

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What is WhatsApp for Customer Service?

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WhatsApp for Customer Service enables real-time customer service, providing all necessary information in one place. It offers direct access to consumers, improving overall customer service quality. The aim is to offer clear information through one-on-one app conversations, allowing businesses to send concise questions for easy customer response.

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What is a Customer Service Chatbot?

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A customer service chatbot efficiently handles various queries, utilizing connected databases for complex questions. With relevant data, the bot provides personalized responses, adapting to the customer, context, and intent. This automation enhances team productivity, ensuring a consistent and improved customer experience by responding to queries, using databases, and making personalized recommendations.

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Latest Articles

engage-platform-effect-customer-service
May 07, 2024 • Mobile Service Cloud

Happy Clients, Happy Agents: the Platform Effect in Customer Service

As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.

Logistics & Transport blog image_sms
Mar 01, 2024 • Mobile Service Cloud

How to Improve Your Delivery Service With SMS Notifications

If you're active in today's transport and/or delivery business, you'll face new challenges to keep your customers happy on a daily basis. Customers expect fast and flexible, and sometimes even same-day, delivery. Time is money, costs need to be cut, and regaining control of the delivery process will significantly benefit your business. SMS can make a difference!

dutch-grand-prix-service
Jun 30, 2023 • Mobile Service Cloud

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

Generative AI chatGPT blog about new updates
Jun 22, 2023 • Mobile Service Cloud

CM.com's Next Steps into Generative AI: Upcoming Releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.

whatsapp-business-blog_image-tracking-order-updates
Jan 25, 2023 • Mobile Service Cloud

How to Use WhatsApp for Tracking and Order Updates

Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

logistics transport download guide
Jan 17, 2023 • Mobile Service Cloud

How to Meet Customer Demand on the Move

Today’s transport operators face a fresh set of challenges. Sharing data between different parts of the organization. Keeping customers happy across a multitude of channels. And leveraging technology to answer customer expectations—which can be summed up as “get it right, right here, right now”. These aren’t simple issues.

customer service team
Jan 17, 2023 • Mobile Service Cloud

The Future of Customer Service Starts with Multidisciplinary Teams

86% of consumers say that good customer service can take them from one-time buyers to brand advocates. While great customer service is an essential focus of any successful brand — forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional customer experiences.

Live 5 ways to optimize customer service in leisure
Dec 29, 2022 • Mobile Service Cloud

Five Ways to Optimize Customer Service in the Leisure Industry

The leisure industry is undergoing a tremendous shift in how service providers – be it sports stadiums, venues, or events organizers - communicate with their visitors, especially regarding customer service and guest interaction.

personalization-ecommerce
Dec 29, 2022 • Mobile Service Cloud

Personalizsation in eCommerce: there's more than 'Hi John'

Every eCommerce player knows personalization is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad real personalization goes.

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