Marketing & Sales
Get ready to revolutionize your marketing game with Conversational Marketing. Say goodbye to the old ways of simply responding to messages and hoping to convert consumers. Meta has opened up a whole new world, allowing you to leverage popular channels like WhatsApp, Instagram DM, and Facebook Messenger for your marketing efforts.
Just like email campaigns, you can now proactively reach out to your audience through outbound campaigns on these channels. Imagine the engaging and interactive experiences you can create!
Don't miss out on this exciting opportunity to level up your marketing strategy.
Gain deep insights into customer preferences, pain points, and behaviors for truly personalized experiences.
Spark genuine connections with personalized interactions and captivating experiences. Stand out and grab your audience's attention.
Guide visitors seamlessly through their journey, addressing concerns and highlighting unique value to boost conversions.
Reach customers on their preferred channels with your campaigns via our platform. From WhatsApp and Instagram to Facebook, deliver newsletters, updates, and irresistible deals straight to their inbox.
Request a demoSay goodbye to impersonal interactions. Instead, have real-time conversations with your customers. Engage customers at every touchpoint and guide them through their buying journey.
Request a demoMessaging channels enjoy high open rates, in some cases nearly 100%.
Conversational marketing delivers, with CTRs ranging from 45% to 60%.
Conversational Marketing is new, be the first to master it!
Communicate with customer how they communicate with their friends.
We offer a comprehensive suite of tools that enable you to send marketing campaigns, build relationships, and deliver exceptional experiences. From instant customer support to targeted campaigns, our solutions are tailored to meet your business objectives.
Read moreSend outbound marketing campaigns via channels like WhatsApp, Instagram DM, and Messenger.
Interact with your customers via any channel from one inbox, or automate conversations with a chatbot.
Engage customers and answer questions with our scripted chatbots, AI chatbots, and voice bots, across different channels.
With CM.com's TraceDock we now have 10% more data to optimize our ad spend with, and our ROI for Google Ads and Facebook increased.
Simon Vreeman - Growth Marketing Manager, VanMoof
30% of our traffic is now attributed more accurately, creating a broader picture of where our transactions originate
Bouke Plat - Head of BI, Greetz.nl
Social media plays a central role in modern-day customer engagement. Personalized messages on the favorite messaging platforms of your customers will skyrocket the customer experience and grow brand loyalty. Meta now introduced a new way to market to your audience: via Facebook Messenger.
There are several ways to use WhatsApp Business to communicate with your customers. One way is via the customer care window, in which case the conversation is initiated by the customer. If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of the so-called Message Templates.
What’s so great about sports is that it connects all kinds of people. On the other hand, knowing no two sports fans are alike makes it challenging for sports organizations to address different fan segments. The organization behind the Formula 1 Heineken Dutch Grand Prix acknowledged this challenge and didn’t just pack the CM.com Circuit Zandvoort with their best fans. Instead, they’ve managed to enhance their fan experience right at their first racing event in 35 years. What’s more, they keep improving fan engagement year on year. Curious to know how? We’ll share five insider tips on how the Dutch Grand Prix enhanced its fan engagement before, during, and after the race.
WhatsApp newsletters are messages that can be sent from a brand's WhatsApp business account to a specific audience of customers with information that's relevant to them. You can send people special offers, exclusive discounts, and new product announcements. You can also personalize these offers based on special events like holidays and birthdays, or annual promotions like Black Friday and Cyber Monday.
Every eCommerce player knows personalization is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad real personalization goes.
From the very beginning of business, marketers have reached out to their community to create demand for their products and services. The larger the group of people you can reach in one placement, the more value you can get from a certain channel. And with the right insights, you also ensure that you are targeting everyone with the right message.
Consumers are nothing like the consumers of, say, ten years ago. They are more critical than ever before and have razor-sharp requirements. They expect speed, convenience, and reassurance right at their fingertips. Meeting these expectations is quite a challenge. Especially if the marketing and customer service departments operate independently, these departments need to work together seamlessly to serve today's consumers best.
If you use SMS or email - or better yet, both - as marketing channels, you set up your message, send it out and analyze the results. But how do you improve that message for better results the next time you send out your SMS or Email?
Customer personalization is in hot demand these days — customers want it, and businesses want to deliver it. For your business to do personalization right, start by unifying your customer data with a customer data platform.
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