We are pleased to announce the successful launch of our innovative Generative AI capabilities. This release represents the latest advancement in our ongoing AI investment efforts. Read all about our new integrated Generative AI features.
Read the press releaseWith Conversational AI Cloud you can design and launch automated conversations without coding. You do not need your developers or external parties to deliver the best-automated customer service. With our platform, anyone can build and manage AI chatbots.
Intuitive drag-and-drop AI chatbot builder platform
No coding required
Everyone can design, build and maintain automated conversations
Understand your customers better and support them with answers when they need them. Monitor and safeguard automated conversations to ensure the right outcome for your customers, as well as their quality too. You're in control of the AI chatbot.
Learn what customers are searching and asking for
Analyze chatbot performance to improve conversations
Multilingual content and support
Personalization is key when you're building a chatbot. Every customer is different, and every conversation should be a personal experience. Conversational AI Cloud helps you to understand your customers based on context and intent. You are ready to provide your customers with the best possible response: anywhere, anytime!
Understand context and intent from customer
Integrate with existing databases
Content-based personalization
Ensure safe and trustworthy automated conversations. Build AI chatbots complying with the latest standards, regulations, and best practices. Manage access with different authorization and authentication options. Control safety and make sure your customer feels safe to contact you securely.
ISO 27001 certified & GDPR compliant
Role-based access control
Safeguard conversation quality
Be there for your customer whenever, wherever
Automate and create more valuable time for your team
Make smart decisions based on customer data gathered by your AI chatbot
Scale up without hiring extra staff to tackle the increasing volume of questions
Provide fast and efficient responses to customers and reduce waiting times
Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results.
Connect with your database, e-commerce platform or other software
Handover to live agent in any customer service software
We can tell you much more about Conversational AI Cloud. Why don't you give it a try by starting a conversation below?
Find out how others brands and businesses improve their customer contact with Conversational AI.
Optimizing Online Customer Engagement
Read how insurer Onlia is disrupting the Canadian market with a fully digital proposition, including an AI chatbot in the app and on the website.
Sustainable Innovation to Conversational
Find out how Vattenfall is efficiently starting the green dialogue with chatbot Nina. Conversational AI Cloud helps Vattenfall reach its ambitions.
Improving the Customer Experience
DHL Parcel Benelux implements Conversational AI Cloud to improve customer experiences. With chatbot Tracy, they automate and digitize personal contact.
Want to learn more about our packages and pricing? Then contact one of our experts to request a quote or to discuss all possibilities.
Request Free DemoRequest custom quoteConversational AI Cloud makes it easy to build your AI-powered chatbot, voicebot, virtual assistant, or internal knowledge base to automate customer support. Watch the video to get a first impression.
What is Conversational AI✅ Reliable Support
Our professionals are here to help so you get the most out of your chatbot
✅ Future Proof
Embrace technology with CM.com and implement the newest channels
✅ Experienced
We learned over the years and work in the chatbot business since 2004
✅ Across the Globe
We work with clients across the globe - join to learn and grow together
Want to see Conversational AI Cloud in action? Fill out the form to request a free demo given by one of our experts.
WhatsApp Business and chatbots have skyrocketed as channels for brands to communicate with customers, and there are no signs of slowing down; There are currently around 2 billion active users on WhatsApp in more than 180 countries, and the numbers are still growing! A chatbot on WhatsApp can hugely benefit your business communication. In this blog, we'll explore the true value of WhatsApp Chatbots and how to build one.
Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.
Keeping your promises to customers is important. We look at how automation can impact the entire customer journey for real estate associations and their customers.
When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.
The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.
The real estate industry has been comparatively slow to pick up on the benefits of marketing technology and automation, although there are numerous elements of real estate management that are better handled by machine than human. So why the slow uptake?
Today CM.com has introduced a major release for its Conversational AI Cloud and Mobile Service Cloud. In our Conversational AI Cloud, we introduced generative AI for generating conversational content and completely overhauled the way we do intent classification, further improving Conversational AI Cloud’s multi-engine NLU. Meanwhile, our teams have been working hard to introduce conversation summaries in CM.com’s Mobile Service Cloud.
At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.
With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.
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