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Mobile Marketing Cloud

Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.

Mobile Service Cloud

All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.

Conversational AI Cloud

Automate conversations with our AI-powered chat- and voicebot solution. Build your own Conversational AI Applications.

Communications Platform

Connect once, communicate forever. Easy and cost-effective messaging and voice solutions to reach your audience.

CM.com's Mobile Marketing Cloud is an omnichannel customer engagement solution that enables you to create marketing automation campaigns throughout the entire customer journey. From real-time notifications to nurturing flows, start cross-channel engagement that keeps them coming back for more.

Unlock your customer data with our Customer Data Platform
Create real-time smart segments
Build omnichannel marketing campaigns with integrated tools
Automate your customer journeys with workflows

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot.

Communicate via all channels in one inbox
Collaborate with internal & external teams
Integrate software and tools of your choice
Automate conversations with a chatbot

Deliver an exceptional customer experience and enable your customers with self-service support. Automate conversations with your own AI-powered Conversational bots.

Build your own Conversational AI bots & applications
Improve continuously with Analytics and Optimizations
Personalize and customize conversations with integrations

Embrace personal, easy, and cost-effective solutions to deliver your message to your target audience. From SMS, WhatsApp, Apple Messages for Business, Viber, and Voice, start delivering via your customers' preferred channels.

Send and receive SMS messages worldwide
Make, receive and automate your business calls
Communicate on all Conversational Channels

Latest Articles

Dec 21, 2021 • Chatbots

5 Use Cases of a WhatsApp Bot

With around 2 billion active users in more than 180 countries, WhatsApp is a prolific communication app that is primed for business use. The WhatsApp chatbot – or bot – in particular, is a valuable communication tool for businesses when implemented effectively. Here’s a look at five use cases for the WhatsApp bot.

Dec 21, 2021 • Instant Messaging

What is WhatsApp Business? Top benefits of the most popular messaging app

Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.

Dec 19, 2021 • Sign

Sign Documents on the Go via SMS, Email or WhatsApp Business

Digital signatures have become a key part of business systems – particularly as remote and hybrid working has risen in popularity. Sign offers unique benefits for your business that eliminates bottlenecks whilst reducing your organization's environmental impact.

Dec 19, 2021 • Sign

How to Easily Create an Electronic Signature in 5 Steps With Sign

Research suggests that many individuals continue to believe that creating an e-signature is a complicated process. This means that many of them stick with the status quo - using traditional “wet” signatures even though they are associated with higher costs, lower productivity levels, and a more harmful impact on the environment.

Dec 19, 2021 • CM.com

The Tech Trends of 2022: Innovations That Will Reshape Business In The Future

As 2021 comes to an end, many businesses are still responding to changes in the business environment brought on by the COVID-19 pandemic. The global crisis introduced the necessity to innovate, forcing many to rethink how they communicate with their customers and repackage product and service offerings for the new landscape – a landscape defined by digital transformation.

Dec 19, 2021 • Chatbots

How Finding the Right Balance Between Technology and Humans Will Improve Customer Experience

The promise of machine learning is huge. For years now, we are expecting chatbots to take over human responses in live chats. In most cases though, technology isn’t there yet. What we do see, is that the right combination of humans and technology, can lead to valuable efficiency improvements and better customer experiences.

Dec 19, 2021 • Customer Experience

What is Integrated Customer Service and what are its benefits?

Elevate your business' service experience with integrated customer service. Learn what this is, its benefits and how to get started.

Dec 16, 2021 • Email

How Apple’s iOS 15 Update Will Change Email Marketing

Big changes are coming to the world of email marketing. The iOS 15 update is arriving this autumn – as early as September. Apple has announced a number of new privacy protections that will have a massive impact on key metrics, tracking, list hygiene, and data collection.

Nov 18, 2021 • Ticketing

CM.com Acquires Appmiral to Expand the Customer Experience With Festival & Event Apps

We’re delighted to announce that, at the beginning of November, CM.com acquired mobile festival & event app platform company, Appmiral. By joining forces, Appmiral and CM.com can fortify a common goal: to take visitors’ experiences to the next level through cutting-edge mobile and ticketing technologies.

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