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Solutions for Optimised Customer Interaction.

Create ultimate customer experiences with our Software and API Solutions. Empower your Marketing, Sales and Customer Service.

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Software and API solutions

Mobile Marketing Cloud

Mobile Marketing Cloud

Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.

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Mobile Service Cloud

Mobile Service Cloud

All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.

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Conversational AI Cloud

Conversational AI Cloud

Automate conversations with our AI-powered chat- and voicebot solution. Build your own Conversational AI Applications.

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Communications Platform

Communications Platform

Connect once, communicate forever. Easy and cost-effective messaging and voice solutions to reach your audience.

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Start the Conversation With Your Customers

Discover all the solutions available for your business in one platform. Respond to the customers' need for real-time and personal contact with businesses, and automate and personalise all customer interactions through their favourite mobile channels.

mobile marketing cloud

Mobile Marketing Cloud

CM.com's Mobile Marketing Cloud is an omnichannel customer engagement solution that enables you to create marketing automation campaigns throughout the entire customer journey. From real-time notifications to nurturing flows, start cross-channel engagement that keeps them coming back for more.

  1. Unlock your customer data with our Customer Data Platform

  2. Create real-time smart segments

  3. Build omnichannel marketing campaigns with integrated tools

  4. Automate your customer journeys with workflows

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Mobile Service Cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot.

  1. Communicate via all channels in one inbox

  2. Collaborate with internal & external teams

  3. Integrate software and tools of your choice

  4. Automate conversations with a chatbot

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Conversational AI Cloud

Conversational AI Cloud

Deliver an exceptional customer experience and enable your customers with self-service support. Automate conversations with your own AI-powered Conversational bots.

  1. Build your own Conversational AI bots & applications

  2. Improve continuously with Analytics and Optimizations

  3. Personalize and customize conversations with integrations

Find out more
Communications Platform

Communications Platform

Embrace personal, easy, and cost-effective solutions to deliver your message to your target audience. From SMS, WhatsApp, Apple Business Chat, Viber, and Voice, start delivering via your customers' preferred channels.

  1. Send and receive SMS messages worldwide

  2. Make, receive and automate your business calls

  3. Communicate on all Conversational Channels

Find out more

Outperform Expectations

We help any business grow and improve its interaction with customers. Talk to one of our experts for more information.

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Latest Articles

8 Hot Topics in Hospitality

Jul 25, 2021 • Latest News
The hospitality industry is different from other industries, because the customer experience is thé product. Success is achieved by consistently delivering an excellent customer experience. This is challenging as the wishes of your guests are ever-changing. What is considered an excellent experience today may be different in a year. New trends are developing at a rapid pace and are also influenced by other industries. These days, digital- and physical service are intertwined, with fast and intelligent (self) service at its core. In this blog, we share the 8 hottest topics in the hospitality industry. Some of them are accelerated due to COVID-19, but they're all just as relevant.

11 Benefits of Switching to Electronic Signature Software

Jul 25, 2021 • Latest News
Has your business made the shift to using esignatures yet? If you’re curious about the benefits of electronic signatures for your business, you’ve come to the right place. In this blog, we’ll share the benefits of esignatures — plus everything you need to know about CM.com’s electronic signature product.

WhatsApp for Business: The New Way to Engage with Your Customers

Jul 25, 2021 • Latest News
The popularity of WhatsApp as a mobile messaging app is steadily growing and with good reason. With 2 billion active daily users sending 65 billion messages every day, in 180 countries and 60 languages, it’s no surprise that Facebook (the developers behind WhatsApp) expanded their platform to include a business application: WhatsApp Business.

WhatsApp Business: More Types of Proactive Messages Now Available

Jul 15, 2021 • Latest News
Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

7 Tips for eCommerce Customer Service Success [including checklist]

Jul 15, 2021 • Latest News
The eCommerce industry thrives on instant gratification and convenience. Customers expect a matching experience: see a product, check-out within seconds, at your doorstep the next day. Your service should also be fast, easy, and satisfying. If you cannot live up to the ever-rising customer expectations, they will look elsewhere. With our 7 tips, you can see where you stand and what you can improve. Use the checklist to define your service strategy.

CRM, CDP and DMP Platforms: How Are They Different?

Jul 15, 2021 • Latest News
Data management platforms (DMPs), customer relationship management (CRM) systems and customer data platforms (CDPs) can all play an important part in the customer lifecycle, but telling the difference between them can get tricky. Let’s have a look at what they do, how they differ, and what they can do for each business.

Why 2021 Is the Year to Start With a Chatbot

Jul 15, 2021 • Latest News
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API

Jul 15, 2021 • Latest News
With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business. 

5 Tips to Build the Best Chatbot

Jul 12, 2021 • Latest News
A growing number of companies are discovering the benefits of chatbots. Unfortunately, there are also a number of pitfalls, which may prevent your chatbot from providing the most optimal experience. With the tips in this article, you'll create a successful chatbot.
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